- Volunteer experience with Jigsaw, Age Action, P-TECH, Pathway, and SVDP
- Coached children in the local community football programme for 20 years and currently serve as Academy Director of Blessington FC
Thomas Mulvey
County Wicklow
Summary
Results-driven Business Operations Manager and Digital Transformation Consultant with 28 years of experience in cloud funding operations, strategic partnerships, and global delivery. Manages cross-functional programmes, enhances operational reporting, and supports executive decision-making to drive cloud transformation. Builds scalable processes and improves data accuracy while coordinating global teams and translating complex requirements into actionable insights.
Overview
1
1
Certification
30
30
years of professional experience
Work History
AWS Funding Specialist
IBM Consultancy
01.2025 - Current
- Manage AWS funding operations to support customer cloud migration, modernization, and transformation initiatives.
- Collaborated with IBM sales, solution architecture, delivery, AWS programme teams, and customer stakeholders to identify funding opportunities, prepare submissions, manage governance, and ensure claim accuracy.
- Developed and submitted AWS funding proposals tailored to customer use cases, IBM solution architecture, and partner programme requirements.
- Assess customer cloud migration and modernization initiatives for AWS programme eligibility and funding alignment.
- Manage AWS programme governance, reporting accuracy, compliance requirements, and audit readiness.
- Facilitated IBM teams in leveraging AWS investment programmes, including proofs of concept, migration acceleration funding, and training subsidies.
- Support billing and claims operations between IBM and AWS to improve timeliness, accuracy, and funding traceability.
- Communicate funding options, constraints, requirements, and value outcomes clearly to internal and customer stakeholders.
SIH/GD Business Operations Manager
IBM Consultancy
01.2018 - 01.2025
- Led business operations for the SIH practice, covering workforce planning, hiring governance, partner scorecard accuracy, financial alignment, resource planning, reporting, and operational controls.
- Partnered with COO and CFO stakeholders on funding validation, budgeting compliance, financial alignment, and resource allocation.
- Produced headcount analytics, workforce forecasts, operational insights, and monthly performance reporting for executive review.
- Prepared insights for Quarterly Business Review, highlighting operational trends, risks, challenges, and opportunities for improvement.
- Chaired weekly hiring governance meetings with hiring managers, talent acquisition, mobility, and operational stakeholders.
- Managed end-to-end hiring operations, enhancing operational visibility with an internally built digital hiring tracker.
- Worked closely with senior leadership, finance, hiring managers, talent acquisition, mobility teams, and global operations stakeholders.
- Served as Ireland Operations focal point for facilities coordination, campus operations, and leadership reporting.
- Supported global reporting standardization through GIC MOR and MaGIC operational reporting initiatives.
WW CoC Business Operations Manager
Global Business Solutions
01.2013 - 01.2018
- Managed global Centre of Competency operations, including opportunity management, financial governance, resource utilization, compliance, forecasting, and operational reporting across multiple geographies.
- Co-led quarterly forecasting cycles and provided labour analytics to finance teams globally.
- Oversaw internal investment budgets, ICA creation, and reconciliation processes.
- Established and maintained CoC financial structures (FA Codes, EBU Codes, account IDs) to ensure operational consistency.
- Managed compliance areas including claim delinquency, missing claims, and EMF tracking.
- Coordinated SME engagement, workload allocation, and open seat management to reduce utilization gaps.
- Standardised operational processes and improved data accuracy through collaboration with countries worldwide.
IP Licensing Development Lead
Global Business Solutions
01.2011 - 01.2013
- Developed Statements of Work snap-ins, facilitating scalable IP asset licensing across IBM’s software portfolio in collaboration with legal, pricing, asset owners, and offering development teams.
- Created and maintained high-quality SOW snap-ins leveraging IPAC and Licensing Questionnaire inputs to ensure comprehensive documentation.
- Collaborated with Legal, Pricing, Asset Owners, and Offering Developers to ensure compliance and accuracy.
- Introduced improvements that significantly reduced cycle time for SOW development.
- Contributed to updates of major legal templates, enhancing compliance and reliability of IPSC and GBS SW Asset documents.
- Ensured correct OSS license usage and compliance (LGPL, GPL, etc.).
ESW Production Planner
IBM Product Distribution Ireland
01.2008 - 01.2011
- Managed global software delivery operations to ensure seamless order execution and accurate volume peak forecasting.
- Implemented operational measurement systems (back orders, undelivered packages, outlooks).
- Coordinated with external vendors (DHL, procurement) to streamline inventory management, returns, and distribution flow.
- Enhanced communication methods among supply chain teams and stakeholders to improve collaboration and information sharing.
DSW Production / New Product Planner
IBM PDL
01.2003 - 01.2008
- Coordinated DSW production and new product planning activities, ensuring delivery readiness and effective process coordination within IBM PDL.
- Assisted individuals with disabilities in completing daily living tasks, promoting independence and dignity.
- Built trusting relationships by demonstrating deep understanding of requirements and providing attentive support.
- Provided emotional support and companionship, fostering a trusting and supportive relationship with clients.
Informix to IBM Transition Project
01.1997 - 01.2003
- Coordinated asset mapping, knowledge transfer, and operational migration during transition from Informix to IBM, ensuring seamless integration and continuity.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Scottish Qualifications Certificate - Business
01-1985
- Coursework in [Area of expertise]Agile Coach
- Coursework in [Area of expertise]Design Thinking Co-Creator
- Coursework in [Area of expertise] Lean Six Sigma Green Belt - Certified
Skills
- AWS funding management
- Cloud migration support
- Governance compliance
- Financial governance
- Financial alignment
- Business Operations Management
- Digital Transformation Delivery
- Project management
- Process improvement
- Process optimisation
- Project coordination
- Risk management
- Stakeholder collaboration
- Workforce planning
- Executive reporting
- Cloud funding management
- Go-to-market strategy
Certification
- Lean Six Sigma Green Belt – Certified
- LDC Lite – Certified
- 33 IBM badges, including Design Thinking Co-Creator and Agile Foundations.
Custom
- Volunteer experience with Jigsaw, Age Action, P-TECH, Pathway, and SVDP.
- Coached children in the local community football programme for 20 years and currently serve as Academy Director of Blessington FC.
Interests
Accomplishments
- Career highlights include securing $4M in cloud funding, delivering 400% of the UKI funding target, exceeding cost recovery targets for 12 consecutive quarters, managing operations for 300 consultants globally, delivering $150K in year-over-year savings, and leading transition activity ahead of schedule.
- Recognition includes
- IBM Innovation Awards,
- ThinkPlace Award,
- Bravo Award for process simplification, cost savings, and logistics optimisation.
Timeline
AWS Funding Specialist - IBM Consultancy
01.2025 - Current
SIH/GD Business Operations Manager - IBM Consultancy
01.2018 - 01.2025
WW CoC Business Operations Manager - Global Business Solutions
01.2013 - 01.2018
IP Licensing Development Lead - Global Business Solutions
01.2011 - 01.2013
ESW Production Planner - IBM Product Distribution Ireland
01.2008 - 01.2011
DSW Production / New Product Planner - IBM PDL
01.2003 - 01.2008
Informix to IBM Transition Project -
01.1997 - 01.2003
Reid Kerr College - Scottish Qualifications Certificate, Business