Thomas Mathew
The Beeches, Sallins Road, Naas, Co.
Summary
30+ years of experience in A/C and refrigeration including installation, maintenance and team supervision. Skilled in handling government contracts and dealer support. Also experienced in customer service supervision, resolving issues and ensuring client satisfaction. Confident in contributing to company goals with strong technical and people skills.
Overview
36
36
years of professional experience
Work History
Supervisor- Food
Hotel Najath
Pathanapuram
01.2023 - 05.2025
- Managed front desk and handled the cash register
- Welcomed guests and ensured a smooth check-in/out process
- Supported staff during busy hours and resolved customer issues
- Assigned daily tasks and maintained service quality on the floor
- Trained new team members and ensured a friendly, helpful environment
AC Maintenance Supervisor
UNLON TRADING CO. (UTC)
03.2021 - 07.2022
- Researched new products or services that would enhance the company's ability to maintain its competitive edge in the industry.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Investigated customer complaints about product quality issues due to malfunctioning equipment.
- Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
- Supervised technicians on repair and installation of machines or systems according to manufacturer's specifications.
AC Installation & Maintainence Supervisor
AL BABTAIN ELECTRONICS CO.
02.2006 - 02.2021
- Supervised all maintenance and service operations for air conditioning units sold through LG showrooms and authorized dealers.
- Assigned and coordinated service calls to outdoor technicians, ensuring timely customer support.
- Conducted site visits for technical issues and pre-installation surveys.
- Reviewed daily technician reports, and followed up on service quality.
- Prepared detailed monthly performance reports on technician productivity and customer satisfaction.
- Maintained strong relationships with customers by ensuring efficient after-sales service and support.
Electrical Technician
ABDUL AZIZ YOUSEF AL-ESSA CO. (Arabi Entertec K.S.C)
01.1994 - 01.2006
- Installed, maintained, and repaired wiring, lighting, and control systems
- Diagnosed electrical faults and performed troubleshooting
- Read and followed electrical drawings and technical diagrams
- Ensured all work met safety codes and regulations
- Performed routine inspections and preventive maintenance on equipment
Mechanical Operator
Central Ice & Cold Storage Company
Mumbai
01.1989 - 01.1991
- Operated and monitored central A/C plant systems for cold storage facilities
- Handled temperature control systems to maintain required cooling levels
- Performed regular inspections and maintenance of compressors and chillers
- Logged operational data and reported equipment performance from the control room
- Responded to technical faults and ensured smooth functioning of refrigeration units
Education
Diploma Course - Air Conditioning & Refrigeration (IT)
Govt. of India
Kerala, IndiaTechnical Course - Air Conditioning (Central Plant)
Fr. Angel Industrial Training Institute
KeralaCertificate - Air Conditioning
Ministry of Education
KuwaitSkills
- Strong Knowledge in Air Condition & Refrigerates
- Repair/Installation
- Customer Service
- Detail Oriented
- Decision Making
- Communication
- Problem-Solving
- Multi-Tasking
- Leadership
- Technical Support
References
References available upon request.
Timeline
Supervisor- Food
Hotel Najath
01.2023 - 05.2025
AC Maintenance Supervisor
UNLON TRADING CO. (UTC)
03.2021 - 07.2022
AC Installation & Maintainence Supervisor
AL BABTAIN ELECTRONICS CO.
02.2006 - 02.2021
Electrical Technician
ABDUL AZIZ YOUSEF AL-ESSA CO. (Arabi Entertec K.S.C)
01.1994 - 01.2006
Mechanical Operator
Central Ice & Cold Storage Company
01.1989 - 01.1991
Diploma Course - Air Conditioning & Refrigeration (IT)
Govt. of India
Technical Course - Air Conditioning (Central Plant)
Fr. Angel Industrial Training Institute
Certificate - Air Conditioning
Ministry of Education
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