Thomas Bohane
Winchester
Summary
Finance and payroll support professional with experience producing accurate reporting, investigating variances and resolving complex queries across public sector and regulated settings. Supports budget monitoring, reconciliations and process improvement while managing competing priorities and meeting strict deadlines.
Overview
13
13
years of professional experience
Work History
Accounting Technician
Hampshire County Council - Children's Operational Finance Team
05.2021 - Current
- Facilitated budget monitoring, forecasting, financial reporting and year-end processes to ensure financial accuracy.
- Produce management information and financial analysis to support operational decision-making.
- Delivered financial support and analysis to enhance decision-making within Children's Operational Finance Team.
- Investigate financial variances and resolve complex financial queries.
- Prepare reconciliations and maintain accurate financial records in accordance with corporate procedures.
- Analyse financial information using Excel and finance systems to support service planning and performance monitoring.
- Established effective working relationships with budget holders, managers and colleagues across Children's Services to improve collaboration.
- Contribute to process improvement initiatives to enhance efficiency, accuracy and customer service.
Payroll Support Senior Administrative Assistant
Hampshire County Council
04.2020 - 05.2021
- Processed payroll transactions, travel claims, loan applications, and payroll deductions, ensuring timely and accurate payroll operations.
- Maintained accurate employee payroll records in SAP HR and Payroll systems, supporting compliance and reporting needs.
- Investigated and resolved payroll-related queries from employees and managers, enhancing employee satisfaction and trust in payroll services.
- Supported the review and improvement of payroll processes and service delivery.
- Produced reports and management information to support operational and statutory requirements.
- Managed competing priorities while maintaining a high level of accuracy and attention to detail.
Customer Service Administrator (Contract)
Quilter
02.2020 - 04.2020
- Resolved customer enquiries through effective communication and problem-solving, enhancing customer experience and loyalty.
- Managed customer records and processed financial transactions with a high degree of accuracy and confidentiality.
- Administered pension and investment products in compliance with regulatory standards, ensuring accurate processing and customer satisfaction.
- Ensured compliance with company procedures, regulatory standards and data protection requirements.
- Prioritised competing workloads to meet demanding service standards and deadlines.
- Cultivated attention to detail and analytical thinking to improve stakeholder communication and service delivery.
Outdoor Activity Instructor / Group Leader
PGL Travel Ltd
03.2019 - 08.2019
- Led groups of young people in challenging outdoor environments, ensuring safety, welfare, and positive overall experiences
- Delivered outdoor activities while ensuring strict adherence to health and safety procedures and operational standards
- Assessed risks, made informed decisions under pressure and adapted plans to changing conditions when required
- Built rapport with participants from a variety of backgrounds, using clear communication and effective leadership to manage groups successfully
- Fostered resilience, initiative, and confidence in participants while managing physically demanding and customer-focused activities
- Planned and coordinated activity programmes and evening events, enhancing engagement through organisation, teamwork, and adaptability
Data Administrator
Nationwide Building Society
01.2014 - 01.2019
Customer Service Agent
Oak Furnitureland
01.2014 - 01.2019
Accounts Processing & Administration
Dataline Group
01.2014 - 01.2019
Sales Representative
HelloFresh
01.2014 - 01.2019
Customer Service Agent
Carpeo (Arrow XL)
01.2014 - 01.2019
- Resolved customer queries over phone and by email.
- Addressed customer service enquiries quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Cultivated strong communication, customer service, administrative, teamwork, and problem-solving skills across diverse environments.
Education
GCSE - English, Mathematics, Science
The Ridgeway Secondary School
Swindon, UK06-2006
BA (Hons) - Criminology
Nottingham Trent University
Nottingham, UK01-2014
A Levels - Psychology, Mathematics, Sport
New College
Swindon, UK01-2009
TEFL (Teaching English as a foreign language) qualification -
Skills
- Financial Analysis & Reporting
- Budget forecasting
- Financial Reconciliations
- Management Information
- Microsoft Excel
- Data Analysis
- SAP Systems
- Budget oversight
- Process Improvement
- Stakeholder Management
- Planning & Organisation
- Time-management
Additional Experience
- International Travel & Teaching Experience
- 2015 - 2019
- Travelled extensively across Australia, New Zealand, India, South-East Asia, Morocco and other destinations, developing adaptability, resilience and confidence in unfamiliar environments.
- Demonstrated strong planning and organisational skills while independently managing extended periods of travel and work overseas.
- Developed cultural awareness and communication skills through engagement with people from a wide range of backgrounds and nationalities.
- Taught English as a Foreign Language to students of varying ages and abilities, adapting teaching methods to individual learning needs.
- Built strong interpersonal, presentation and leadership skills through classroom management and lesson delivery.
Interests & Activities
- Lifelong sports enthusiast with experience playing competitive football at a high level and participating in club-level tennis.
- Passionate about outdoor pursuits including hiking, climbing and adventure activities.
- Enjoy challenging new experiences, including skydiving and bungee jumping.
- Keen traveller with a particular interest in exploring different cultures, environments and ways of life.
- Maintain an active lifestyle and enjoy activities that require resilience, teamwork and problem-solving.
Timeline
Accounting Technician
Hampshire County Council - Children's Operational Finance Team
05.2021 - Current
Payroll Support Senior Administrative Assistant
Hampshire County Council
04.2020 - 05.2021
Customer Service Administrator (Contract)
Quilter
02.2020 - 04.2020
Outdoor Activity Instructor / Group Leader
PGL Travel Ltd
03.2019 - 08.2019
Data Administrator
Nationwide Building Society
01.2014 - 01.2019
Customer Service Agent
Oak Furnitureland
01.2014 - 01.2019
Accounts Processing & Administration
Dataline Group
01.2014 - 01.2019
Sales Representative
HelloFresh
01.2014 - 01.2019
Customer Service Agent
Carpeo (Arrow XL)
01.2014 - 01.2019
GCSE - English, Mathematics, Science
The Ridgeway Secondary School
BA (Hons) - Criminology
Nottingham Trent University
A Levels - Psychology, Mathematics, Sport
New College