Thobo Mafote
Cork
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Dwain Isaacs
Gaborone
03.2023 - 04.2024
- Promoted special offers and discounts to encourage additional purchases.
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
Driver's Assistant
Dwain Isaacs
Gaborone
08.2019 - 02.2023
- Participated in regular training sessions related to safe driving practices.
- Adhered strictly to company policies related to safety, security, and transportation regulations.
- Loaded and unloaded cargo from delivery trucks.
- Checked packages for damage before loading or unloading from truck.
- Assisted with the maintenance of vehicles, including checking fluid levels and tire pressure.
Barista Trainee
Alan Davids
Gaborone
08.2021 - 11.2021
- Restocked condiments, napkins, cups, utensils. as needed.
- Performed opening and closing duties including restocking supplies, cleaning counters.
- Attended regular training sessions on customer service techniques and product knowledge.
- Verified accuracy of order prior to delivery or pickup by customers.
Kitchen Porter
Quinton Scofield
Johannesburg
07.2018 - 06.2019
- Assisted cooks in plating dishes before they are served to customers.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, and pots.
- Organized supplies in the kitchen pantry and storage areas.
- Transported prepared food items from the kitchen to the dining room promptly using trolleys or carts.
- Ensured that all kitchen tools were properly stored after each shift was completed.
Education
Some College (No Degree) - Risk Management
International Business Management Institute
GermanySome College (No Degree) - Human Trafficking
Secusafe Security Institute
CorkSkills
- Display Setup
- Customer Service
- Money Handling
- Loss Prevention
- Order Processing
- Regulatory Compliance
- Teamwork and Collaboration
- Flexible Schedule
- Stock replenishment
Affiliations
- Swimming
- Soccer
- Gym
Languages
Setswana
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Retail Sales Associate
Dwain Isaacs
03.2023 - 04.2024
Barista Trainee
Alan Davids
08.2021 - 11.2021
Driver's Assistant
Dwain Isaacs
08.2019 - 02.2023
Kitchen Porter
Quinton Scofield
07.2018 - 06.2019
Some College (No Degree) - Risk Management
International Business Management Institute
Some College (No Degree) - Human Trafficking
Secusafe Security Institute
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