Thobela Sotshononda

Reviewed and moderated user-generated ads to ensure compliance with Gumtree Australia’s policies, community guidelines, and legal requirements.

• Identified and removed fraudulent, misleading, duplicate, or prohibited listings to maintain platform safety and integrity.
• Assessed ads for accuracy, appropriate categorisation, and quality before approval or rejection.
• Investigated reports from users regarding suspicious content, scams, or policy violations and took appropriate action.
• Ensured ads met standards for language, tone, imagery, and lawful content (e.g., restricted items, copyright rules, regulated goods).
• Communicated with users professionally to provide feedback on ad rejections, required changes, or policy clarifications.
• Escalated high-risk or complex cases to senior moderation teams when needed.
• Worked with internal teams (trust & safety, customer support) to improve moderation processes and reduce policy breaches.
• Maintained high productivity and accuracy targets in a fast-paced digital environment.
• Protected user safety by proactively spotting emerging scam trends and reporting them internally.

Contact: Zeenat (Team Leader) 074 589 8441

• Service to customers will include inbound/outbound calls and call transfers for service transactions.
• Completes customer's transactional requests as provided by caller.
• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation.
• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities requiring a transfer to a licensed representative.
• Actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation.
• Verify coverage for customers or verify that policy changes were made and provide proof of evidence of insurance documents to customers where coverage previously was bound by a licensed representative.
• Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource.
• Reason for leaving: Seeking Stability or Better Work Environment

Contact: Bronwyn (Team Leader) - 064 238 9884

• Selling products telephonically.
• Adherence to quality and compliance processes to minimize business risk.
• Managing of quality & compliance against benchmarks to minimize business risk, with the client in mind.
• Adapt and change to fit in with changing business operational requirements.
• Resolve complaints and objections.
• Build and maintain good client relationships.
• Managing the information regarding new products, rate changes, rulings, training updates etc.
• Keep abreast of developments and trends in the industry – self learning.
• Ensure commitment to the FAIS Fit & Proper qualification requirements.
• Reason for leaving: Medical
• Leveraged CRM software to track leads, manage contacts, and analyze data for improved performance outcomes.

Contact: Lorieta Stoutman (Team Leader) - 076 163 2638

• Evaluate credit worthiness by processing loan applications and documentation within specified limits.
• Assist clients with general banking related queries relating to products and services.
• Gather, capture and update client information.
• Discuss client's financial status and methods of payments for their credit needs.
• Offer an arrangement that is in the best interests of the client.
• Maintain an active knowledge base of all the organization's loan products and an understanding of the requirements of each product.
• Complete loan contracts and counsel clients on its policies and restrictions.
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the process, and keep the client updated.
• Cold call existing clients, uninterested applicants, new clients.
• Reason for leaving: Better Opportunity

Contact: Gino Goodall (Team Leader) - 0860667789/ 0738483140

• Calling and selling financial products to clients through generated leads.
• Deliver exceptional service that exceeds customer's expectations and make memorable memories.
• Maximise cross selling opportunities and strengthen client relationship.
• Enter all qualified leads into the sales pipeline and follow up daily.
• Adheres to internal, regulatory and legislative governances to ensure quality business and mitigate risk.
• Delivers on daily production standards and adheres to service and quality standards.
• Reason for leaving: Better Opportunity

Contact: Zeenat Dennis (Team Leader) - 0616556587

Sales and services

• Ensure all clients are welcomed in a professional manner
• Build and maintain relationships with customers.
• Ensure a professional image is portrayed during all interactions with customers.
• Ensure all orders, forms, applications and requests are processed without delay.
• Ensure all requests and unresolved issues are directed to the designated resource without delay.
• Ensure accurate management of customers' accounts.
• Ensure a detailed audit trail of all customer interactions and transactions are easily accessible.
• Ensure a detailed record is maintained of all inquiries, comments and complaints and actions taken.
• Ensure effective administration management.
• Reason for leaving: Contract Ended

Contact: Siyanda Mapasa (Manager) – 0847771287