Thiago Peres
Bray
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Evening Manager
MCR Group
Dublin, Ireland
05.2023 - Current
- I'm responsible for the cleaning operation of 50 sites (Savills, CBRE, Grafter and Iconic), ensure stock are updated, hours to be updated on the system from clients and employees.
- Monitored employee performance and provided feedback to ensure compliance with established standards.
- Trained new employees and refresh the ones that are not delivering goo standards.
- Ensured all customer inquiries were handled promptly and professionally.
- Developed strategies to improve customer satisfaction ratings by implementing targeted initiatives.
- Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
- Scheduled cleaning and maintenance for rooms and equipment.
Mathematics Teacher
Parana Government
Parana, Brazil
03.2021 - 01.2023
- I was a teacher of primary and secondary school.
- Developed and implemented lessons plans for Mathematics classes.
- Conducted assessments of student learning to measure progress.
- Monitored student performance on tests, quizzes, projects.
- Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for students.
Assistant Manager
Regent Office Cara (JPC)
London, Ireland
07.2018 - 11.2019
- I was responsible for the cleaning operation at Chiswick Park, the contact was 1.7 million pounds.
- Following budgets of consumables, materials, uniforms and contract hours, it was using excel spreadsheet.
- Meetings with employees and manager of the park.
- HR Interviews and in disciplinary process).
- Payment of all 85 employees (Payroll)
- Conducted regular performance reviews for employees to identify areas of improvement.
- Time management.
- Multi task.
Bench (Cleaner)
Regent Office Cara (JPC)
London, Ireland
07.2017 - 07.2018
- I have been working in all areas at Chiswick Park, as cleaner, power washing, windows cleaner, waste and recycling operative and receptionist. It was very important to learning everything to be a manager after 1 year.
Education
MBA - School Management
Uninter
Parana (Brazil)12-2022
Bachelor of Science - Mathematics
Uniso
Sorocaba (Brazil)12-2020
Skills
- Delegation and Supervision
- Employee Scheduling
- Budgeting and financial management
- Menu Planning
- Staff Training and Development
- Decision-making capabilities
- People Management
- Customer Service
- Multi task
Languages
Portuguese
First Language
English
Advanced (C1)
C1
Timeline
Evening Manager
MCR Group
05.2023 - Current
Mathematics Teacher
Parana Government
03.2021 - 01.2023
Assistant Manager
Regent Office Cara (JPC)
07.2018 - 11.2019
Bench (Cleaner)
Regent Office Cara (JPC)
07.2017 - 07.2018
MBA - School Management
Uninter
Bachelor of Science - Mathematics
Uniso
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