Thérèse Keville
Bray,Ireland
Summary
Accomplished professional with extensive expertise in customer support, managing services, and mentoring. Demonstrated proficiency in consulting, operations, and team management. Adept at risk management, programme and project management, and key stakeholder engagement. Proven ability to foster cross-functional collaboration and project coordination. Strong leadership skills with a focus on achieving organisational goals.
Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance.
Driven professional with talent for leadership. Demonstrates strong organisational skills and excellent communication abilities, ensuring projects run smoothly and meet stakeholder expectations. Committed to delivering high-impact results and fostering team collaboration.
Overview
20
20
years of professional experience
6036
6036
years of post-secondary education
Work History
Project Manager and Programme Risk Manager
National Broadband Ireland
Dublin
01.2020 - 02.2025
- Project managing and delivering 120 EAM’s (Equipment Accommodation Modules) of fibre broadband in rural Ireland on the biggest rollout project in Ireland
- Largest telecoms project undertaken by the state to deliver a project of this size and complexity
- Project managed Enet Co-location sites in delivering 83 sites ahead of schedule
- Continuously working with several different stakeholders including ESB Networks, Energia, TFL, Obelisk, Enet, teams within NBI and Department of the Environment Climate and Communications to achieve successful project outcomes
- Actively managing Stakeholders with weekly project meetings to keep track and report on project status in accordance with the programme
- Programme Risk Manager for NBI and monthly meetings held with the Department of the Environment Climate and Communications on highest rated Risks/Issues to the rollout
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
- Strengthened stakeholder relationships through regular updates and clear communication.
Operational Readiness Manager
Ericsson
Dublin
01.2019 - 01.2020
- Supported the mobilisation of the customer RAN support team as per the customer’s operational readiness requirements
- Managed the training requirements and worked closely with Ericsson Learning and Development teams to provide the training services
- Managed stakeholders at team and management levels both internally and with customers/partners
- Service Delivery Manager and Project manager holiday cover for 6 weeks on rollout / upgrades and presented project progress to managers
Customer Support Operations Manager
Aspire Technology
Dublin
01.2016 - 01.2019
- Delivered 100% SLA compliance in the provision of technical support to Digicel in 28 markets in the Caribbean in a multi-vendor network
- Involved in the establishment of a Global Support & NOC (Network Operations Centre) organisation which involved the setup of Operations for process, procedures, Remedy ticketing system, dashboards and knowledge articles serving 28 markets
- Managed, Monitored, Reported and Presented on the status of project to Digicel
- Project Manager for the NOC tool and services of installation, configuration, operational readiness and support for Enet ATAP project
- Worked with Aspire CTO on R&D tax credits claiming which included a range of supporting documentation, emails and presentations in support of the R&D activities across various projects
- Coordinated cross-functional teams, achieved project milestones on schedule.
Senior RAN Service Engineer
Ericsson
Dublin
01.2014 - 01.2015
- Mentored and 3G technical lead to 8 team members during the Meteor Rollout of 241 mixed mode sites in less than 3 months when project was off shored to India
- Provided Knowledge sharing as a technical Lead to other Team members and drove efficiencies to deliver results through process improvements
- Assisted in fault troubleshooting and resolution to the Integration team
- Demonstrated excellent problem-solving skills, consistently resolved challenging technical issues.
Second Line Operations and Troubleshooting Team Lead
Ericsson
Dublin
01.2014 - 01.2015
- Supported Ericsson First Line Operations/Integration team based in India for the Vodafone Rollout and acted as the single point of contact for Emergency Supported in restoring service on sites
- Assisted in fault troubleshooting and resolution for first line operations
- Supported Ericsson Field Operations teams in troubleshooting to minimise remedy tickets
- Carried out Network audits, Inconsistency checks and Optimization activities as requested
- Actively involved in the Acceptance team in the verification of installed equipment and resolution of site configuration issues
- Managed all network priority outages and incidents together with PM
- Solved customer affecting problems detected by other processes including proactively informing the customer
RAN Integration/Team lead Engineer
Ericsson
Dublin
01.2011 - 01.2014
- Actively involved in the setup of Vodafone 3G/4G Rollout network of 2,500 3G sites and 1,000 LTE sites
- Involved in the first Rollout in Ireland to implement cascaded rets and mixed mode features
- Created procedures for the 3G Rollouts to all members of the team
- Achieved the integration target of 150 LTE sites within 2 weeks with 2 other team members
- Provided Knowledge sharing as a technical Lead to other Team members
- Mentored to other team members during the Vodafone Rollout when project was off shored to India a few months ahead of schedule
- Performed weekly customers audits and provided external training to customer on RBS
- Acted as SLS and team acceptance engineer for Rollouts
RAN Integration/Team Lead Engineer
Ericsson
Dublin
01.2009 - 01.2014
- Radio Base Station Integrator, testing, troubleshooting and team lead for 3G Rollouts for Meteor and O2
- This involved integrating Logical share/cavity combined 3K/6K RBS’s
- Achieved two Reward and Recognition awards for outstanding job performance on the Meteor Saturn project and the Meteor IPRAN project
- Created procedures for the 3G Rollouts to all members of the team
Customer Supported Engineer
Ericsson
Dublin
01.2005 - 01.2009
- Customer Service Request Handling (SMS&SCS)
- Team lead for the access group in maintaining CSR’s and ensuring the measured targets were within SLA
- Assisted colleagues to achieve their set targets and customers KPI
Education
B.Eng. - Digital and Software Systems
Galway Institute of Technology
Galway, IrelandSome College (No Degree) - Project Management
Griffith College, Dublin
Dublin, Ireland09.2018
Some College (No Degree) - Prince2
Dublin, Ireland01.2015
First Aid Course - Basic First Aid Course
BIFE, Bray
Bray, Ireland11.2024
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Dublin Business School
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Griffith College Dublin
Skills
- Customer Support
- Manage Services
- Mentoring
- Consulting
- Operations
- Team Management
- Risk Management
- Programme and Project Management
- Key stakeholder engagement
- Cross functional collaboration
- Project coordination
- Leadership skills
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Custom
- Watching hurling
- Football
- Travelling
- Cycling
- Walking
Timeline
Project Manager and Programme Risk Manager
National Broadband Ireland
01.2020 - 02.2025
Operational Readiness Manager
Ericsson
01.2019 - 01.2020
Customer Support Operations Manager
Aspire Technology
01.2016 - 01.2019
Senior RAN Service Engineer
Ericsson
01.2014 - 01.2015
Second Line Operations and Troubleshooting Team Lead
Ericsson
01.2014 - 01.2015
RAN Integration/Team lead Engineer
Ericsson
01.2011 - 01.2014
RAN Integration/Team Lead Engineer
Ericsson
01.2009 - 01.2014
Customer Supported Engineer
Ericsson
01.2005 - 01.2009
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Dublin Business School
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Griffith College Dublin
B.Eng. - Digital and Software Systems
Galway Institute of Technology
Some College (No Degree) - Project Management
Griffith College, Dublin
Some College (No Degree) - Prince2
First Aid Course - Basic First Aid Course
BIFE, Bray
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