Theresa Pereira
Westmeath
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Service-focused customer service individual versed in managing appointment-based schedules and maintaining accurate records.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Assistant
Bluebird Care Ireland
Dublin
08.2014 - 12.2021
- Personal Assistant to a Student in Dublin City University
- Note taking during lectures
- Navigating through campus
- Assisting with Personal Care where needed
- Assisting with assignments where necessary
- Making sure the diary is well updated with activities
- Reminder of upcoming meetings and events
- Planning recreational activities
- Accompanying client to social events.
Health Care Assistant
Care Assiatant
Dublin
06.2014 - 06.2016
- Assisting clients with personal care and oral care
- Assisting in feeding
- Cleaning homes so as to maintain a clean and safe environment
- Assisting in mobility
- Safe guarding the clients property
- Companionship
- Assisting in shopping when in need
- Noticing changes in behavior or any other changes in day to day life
- Prompting medication.
Volunteer
Malawi Council for the Handicapped
Malawi
06.2010 - 06.2011
- Assisting in Personal Care
- Assisting in Mobility
- Assisting in feeding
- Keeping company when in need.
- Offered support and assistance to community members.
- Collaborated with other volunteers to create a positive work environment.
Glenashling Nursing Home
Dublin
County Dublin
12.2013
- Assisting clients with personal care and oral care
- Maintaining the comfort and dignity of patients at all times
- Providing emotional support to patients and carers
- Keeping all consultation rooms organised, tidy and well stocked
- Supporting the work of qualified nurses
- Chaperoning and escorting patients whilst they are in the nursing home
- Safeguard a patient's property and belongings.
Sales Receptionist
Standard Bank
Malawi
07.2012
- Welcoming customers into the bank
- Attending to waiting customers
- Booking meetings
- Facilitating correspondence with customers
- Handling travel arrangements
- Scheduling appointments
- Handling office correspondence
- Maintaining office supplies
- Sorting and distributing post
- Maintaining clothes calender for appointments
- Providing general clerical work
- Transferring calls.
Education
Diploma - Human Resourses Management
Grey Matter Business School
Some College (No Degree) - Typewriting Advanced Level
Pitman College
MalawiSome College (No Degree) - Shorthand 120 Wpm
Pitman College
MalawiSome College (No Degree) - Accounting Technology And Bookkeeping
Pitman College
MalawiSkills
- Computer skills
- Call Screening
- Event Planning
- Calendar Management
- Invoice Processing
- Travel Coordination
- Client Relations
- Personal Correspondence
- Database Entry
- Communication Skills
- Time Management
- Customer Friendly
- Strong Problem Solver
- Database Maintenance
- Stock Maintenance
- Accurate and Detailed
- Self-Starter
- Travel Arrangements
- Attention to Detail
- Meeting Planning
- Strong Interpersonal Skills
- Mail Sorting
- Customer Service
- Professional Phone Etiquette
Certification
- Care of the Older Person, Present, Passed with a distinction
- CPR, Present
- People Handling
- Certificate in Care Skills
Additional Information
- AREAS OF EXPERTISE CARE
- Providing confidentiality, dignity and privacy to clients at all times.
- Comprehensive understanding of residential, dementia and nursing care.
- Assisting in the implementation of treatment and care plans.
- Helping service users to maintain and develop social, self help, occupational and personal skills.
- Awareness of Health and Safety, infection control regulations, Equal Opportunities, Data Protection.
- Fully aware and respectful of a clients rights, as well as their religious and cultural beliefs.
- Ability to record observations accurately and report any issues of concern.
- Reporting to the person in charge any Health and Safety issues.
Custom
Malawi Council for the Handicapped, Malawi, 05/01/07, 06/01/10, Assisting in Personal Care, Assisting in Mobility, Helping in Meal Preparation, Putting the residents to bed, Assisting in feeding, Assisting in Social life by going with people to social events, Keeping company when in need
Custom
References available upon request.
Timeline
Personal Assistant
Bluebird Care Ireland
08.2014 - 12.2021
Health Care Assistant
Care Assiatant
06.2014 - 06.2016
Glenashling Nursing Home
Dublin
12.2013
Sales Receptionist
Standard Bank
07.2012
Volunteer
Malawi Council for the Handicapped
06.2010 - 06.2011
Diploma - Human Resourses Management
Grey Matter Business School
Some College (No Degree) - Typewriting Advanced Level
Pitman College
Some College (No Degree) - Shorthand 120 Wpm
Pitman College
Some College (No Degree) - Accounting Technology And Bookkeeping
Pitman College
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