Thato Lekone
DUBLIN
Summary
Compassionate professional in healthcare, particularly skilled in providing exceptional home care support. Known for productivity and efficiency in task completion, ensuring comfort and well-being of clients. Specialized skills include patient mobility assistance, basic medical monitoring, and personalized care plan adherence. Excel in empathy, communication, and patience, using these soft skills to enhance client satisfaction and trust.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Home Health Care Assistant
Dovida
Swords
03.2025 - Current
- Prepared or served meals to patients according to prescribed diets.
- Maintained a clean work environment while adhering to infection control policies and procedures.
- Provided personal care and companionship to elderly patients in their homes.
- Administered prescribed medications under direction from physician.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Improved patient outlook and daily living through compassionate care.
- Responded appropriately in emergency situations using established protocols.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Performed light housekeeping duties including laundry, vacuuming and dusting.
- Kept accurate records of client progress and reported changes in condition to the supervisor or case manager.
- Followed care plan and directions to administer medications.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Ensured patient safety by monitoring vital signs and providing fall prevention techniques.
- Maintained client confidentiality
- Provided entertainment and companionship through conversation, reading, and board games.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Observed proper body mechanics when transferring patients from bed-to-chair or wheelchair-to-bed.
Home Care Assistant
Home Instead
Rathangan
08.2024 - 02.2025
- Provided support in care activities as required.
- Contributed to cleanliness tasks.
- Supported individuals with their grooming needs.
- Executed tasks in adherence to stringent safety protocols.
- Engaged in meaningful interactions.
- Contributed to meal preparation.
- Provided assistance with bathing, meals, toileting and mobility support.
- Performed regular sanitization to maintain cleanliness in public areas.
- Established rapport with patients by offering consistent assistance and delivering exceptional care.
- Delivered complete personal care while assisting with ADL and mobility to maintain comfort and dignity.
- Prepared meals according to dietary needs and assisted with feeding when needed.
- Provided personal care to clients such as dressing, bathing, and grooming.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
General Operative
Tempest Recruitment
DUBLIN
02.2024 - 08.2024
- Supported health care functions as required.
- Supported cleaning and hospitality duties.
- Contributed to kitchen operations and workflow efficiency.
- Executed tasks aligned with stringent safety protocols, maintaining utmost professionalism.
- Consistently performed tool cleaning and maintenance, ensuring operational efficiency.
- Ensured colleague safety through strict adherence to company procedures.
- Stored hand-held tools properly to ensure durability and avoid damage.
Healthcare Assistant
Babakhe Enterprises(Pty)Ltd
Gaborone
07.2021 - 08.2023
- Delivered exceptional care, resulting in strengthened patient relationships.
- Delivered thorough personal care, ensuring ADL and mobility assistance to enhance comfort.
- Interpreted and adhered to care plans, ensuring alignment with quality standards.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Prepared beds and equipment for use by healthcare professionals.
Terminal Manager
Astron Energy
Francistown
08.2012 - 05.2021
- Resolved drivers' questions regarding safety protocols, dispatch methods, and equipment utilization.
- Increased accountability by coaching staff.
- Investigated accidents to identify preventable and non-preventable causes.
- Established procedures to comply with customs requirements.
- Managed terminal performance to meet daily targets through strategic logistics operations.
- Optimized shipping workflows with meticulous coordination.
- Leveraged excellent interpersonal abilities to maintain clear communication with Terminal staff.
- Communicated time-sensitive updates using multiple channels and devices.
- Assisted dispatch operations to fulfill service demand.
- Followed policies, oversaw operations and communicated discrepancies to management.
Transport Officer
Ministry Of Education & Skills Development
Gaborone
06.2008 - 07.2012
- Managed daily department operations, schedules, and routes.
- Ensured adherence to traffic and safety regulations.
- Briefed drivers on their designated routes before each shift commenced.
- Created reports summarizing mileage, fuel consumption and upkeep.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Reviewed operational procedures regularly and recommended improvements where necessary.
- Coordinated transportation services for personnel and equipment in accordance with organizational policies.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Kept transportation operations in compliance with company, legal and safety requirements.
Customer Service Consultant
First National Bank of Botswana
Maun
08.2006 - 05.2008
- Built collaborative relationships with customers and internal teams to resolve difficult issues.
- Responded to inbound calls to address diverse customer inquiries.
- Addressed customer inquiries, complaints, and issues effectively.
- Provided tailored product and service suggestions to align with customer objectives.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Analyzed customer feedback data to identify trends in sales or service performance levels.
- Assisted in the development of marketing campaigns aimed at increasing customer loyalty.
- Promoted available products and services to customers during service, account management and order calls.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Community Development Clerk
North West District Council
Maun
04.2004 - 07.2006
- Organized and managed events to generate funds for business services.
- Evaluated potential outcomes of future regulatory adjustments to agency operations.
- Implemented strategic initiatives to achieve organizational goals set by leadership.
- Directed team efforts to optimize performance during high-demand periods.
- Provided excellent customer service to ensure satisfaction.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Education
Level 5 Health and Social Care Management -
Oplex Careers
01.2024
Leadership Management -
University of Cape Town
South Africa03.2021
Higher National Diploma - Accounting & Business Studies
University of Botswana
Botswana10.2006
Skills
- Microsoft Office
- Team player
- Records maintenance
- Safety compliance
- Safety policies and procedures
- Multidisciplinary teamwork
- Attentive
- Excellent communication skills
- Meal preparation
- Personal care
- Infection control
- Compassionate client care
- Community activities
- Compassionate caregiving
- Housekeeping tasks
- Dressing assistance
- Care plan assessment
Awards
- Best OE Compliance Terminal of the Year Under my Leadership, 2018
- Best Terminal in Operational Excellence, 2017
- Outstanding Contribution, Education Exploratory mission by USA Delegates, 2012
- Outstanding contribution, COSSASA GAMES, 05/2012
References
- Sakhile Hlatshwayo, Astron Energy, Area Manager, Sakhile.Hlatshwayo@astronenergy.co.za, +27 834114697
- Dorcus Masalila, Director, Babakhe Enterprises (Pty) Ltd, +26774884122
- John Fenton, Manager, Tempest Recruitment, +353 87 738 8306
Custom Section
- Terminal Manager, Astron Energy, 01/01/12, 01/01/21, Proactively communicates across organizational levels, displaying positivity, and enthusiasm in enhancing work climate. Leading Team projects, Promoting collective success through open dialogue, goal setting, informed decision making and providing constructive criticism. Employ active listening and mediation skills to identify requirements and build consensus.
- Board of trustees for pension fund, Astron Energy, 01/01/18, 01/01/21
- Committee Member, Botswana Bureau of Standards (BOBS), 01/01/13, 01/01/21
Industrial Exposure
- Oil and Gas Industry
- Transport and logistics Industry
- Board of Trustees (Pension Fund)
- Banking Industries
- Social and Community Development
Certification
- QQI Level 5(Care of the older person & Care Skills)
Timeline
Home Health Care Assistant
Dovida
03.2025 - Current
Home Care Assistant
Home Instead
08.2024 - 02.2025
General Operative
Tempest Recruitment
02.2024 - 08.2024
Healthcare Assistant
Babakhe Enterprises(Pty)Ltd
07.2021 - 08.2023
Terminal Manager
Astron Energy
08.2012 - 05.2021
Transport Officer
Ministry Of Education & Skills Development
06.2008 - 07.2012
Customer Service Consultant
First National Bank of Botswana
08.2006 - 05.2008
Community Development Clerk
North West District Council
04.2004 - 07.2006
Level 5 Health and Social Care Management -
Oplex Careers
Leadership Management -
University of Cape Town
Higher National Diploma - Accounting & Business Studies
University of Botswana
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