Thamer Al-Zoubi
Technical Support
Dromahaire
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
16
16
years of professional experience
Work History
Small Business Owner
Freelancers
02.2017 - 01.2024
- Maintenance, x-ray inspection devices.
- Provided plant security, delaying or denying access to unauthorized individuals, securing clearances as necessary and monitoring CCTV security system for attempted entry at unauthorized points.
- Maintenance, radar speed devices.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
CCTV Support Engineer
D Company
1 2011 - 1 2017
- Assisted and resolved technical issues for end users
- Played a key role as a trusted consultant.
- Assisted in establishing buildings with a strong focus on technological aspects such as networking and implementing CCTV
- Managed and enhanced radar systems to optimize performance
- Worked closely with contractors to determine opportunities for optimization.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
- Provided ongoing training to junior staff members to foster a knowledgeable workforce capable of handling diverse challenges.
I.T Team leader
MA Carrefour Head Office
01.2010 - 01.2011
- Responsible for leading and managing the data entry team
- Monitored and enhanced technical team operations
- Maintained network distribution in line with recommendations.
Technical Support Engineer
Smart Vision for Information System
01.2008 - 01.2010
- Installation of inspection gates.
- Ensured efficient resolution of technical issues for end users.
- Skilled in the complete process of closed circuit television systems, encompassing construction, installation, and upkeep.
- Generated well-written and informative technical reports.
- Assisted with various tasks assigned by the direct president.
- Optimized surveillance coverage by strategically selecting camera placement based on property layout.
- Strengthened relationships with clients through courteous communication, listening closely to their concerns and addressing them promptly.
Education
B.S Degree in Computer Information System (CIS) -
Jordan University For Science & Technology
JordanSkills
Troubleshooting and Problem-Solving
Communication Skills
Patience and Empathy
Attention to Detail
Teamwork and Collaboration
Customer Service Orientation
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Small Business Owner
Freelancers
02.2017 - 01.2024
I.T Team leader
MA Carrefour Head Office
01.2010 - 01.2011
Technical Support Engineer
Smart Vision for Information System
01.2008 - 01.2010
CCTV Support Engineer
D Company
1 2011 - 1 2017
B.S Degree in Computer Information System (CIS) -
Jordan University For Science & Technology
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