THAISSA FERRARI BERBAT
Administration
Dublin
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Administrator - MRI Secretary Grade IV
CHI Crumlin
12.2021 - Current
- My role involves scheduling appointments, checking in and registering patients on IPMS patient system and the radiology system Nimis.
- Receiving and making phone calls and managing emails, liaising with multi-disciplinary teams, Consultants, GP's, parents etc. As well managing medical databases and maintain general office duties.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Customer Service Representative
Adecco
11.2021 - 12.2021
- Worked with Customer Service and Product Development departments to enhance overall customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist / Ophthalmologist Assistant
Centro Ophthalmologic of Botafogo
03.2016 - 08.2018
- Served as a friendly, hardworking and punctual employee. Remained punctual and professional at all times.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Administrative Assistant
Haxvetor Dedetizadora (Pest Control Company)
02.2014 - 01.2015
- Worked well in a fast-paced and rapidly changing environment, maintained meticulous work logs and notified supervisors of progress and setbacks.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Advance English
HACC Community College
Pennsylvania03-2020
English
Rutgers University
New Jersey12-2019
History
Estacio de Sa
Rio de Janeiro12-2017
Bachelor of Arts - Psychology
Dublin City University
Dublin, Ireland 04.2001 -
Skills
Customer service
Teamwork and collaboration
Customer needs assessment
Listening skills
Time management
Multi-tasking strength
Problem-solving
Timeline
Administrator - MRI Secretary Grade IV
CHI Crumlin
12.2021 - Current
Customer Service Representative
Adecco
11.2021 - 12.2021
Receptionist / Ophthalmologist Assistant
Centro Ophthalmologic of Botafogo
03.2016 - 08.2018
Administrative Assistant
Haxvetor Dedetizadora (Pest Control Company)
02.2014 - 01.2015
Bachelor of Arts - Psychology
Dublin City University
04.2001 -
English
Rutgers University
History
Estacio de Sa
Advance English
HACC Community College