Thais Pires Santiago
Dublin,L
Summary
Experienced Supervisor in catering operations with a proven track record in team coordination and high service standards. Skilled in leadership, organization, and problem-solving within fast-paced environments. Committed to fostering a positive team culture and enhancing operational efficiency. Seeking new challenges to leverage expertise and drive continued professional growth.
Overview
7
7
years of professional experience
Work history
Supervisor - Career Break – Cultural Exchange
Catering Company
Dublin, Ireland
2023.08 - 2026.02
- Coordinated team operations to enhance efficiency and productivity.
- Ensured high service standards to achieve exceptional customer satisfaction.
- Supported staff by resolving issues in fast-paced environments.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Assisted in the recruitment process for hiring quality staff members.
Senior Communication Consultant
HK Brasil (Hill + Knowlton Strategies)
2020.12 - 2023.03
- - Press office and corporate communication for multinational clients (Midea Carrier and Campari Group)
- - Planning campaigns and influencer projects
- - Writing press releases, reports and media materials
- - Media relations and press conferences
- - Marketing projects with partners such as Sport Club Corinthians
Junior Communication Consultant
LLYC (Llorente y Cuenca)
2018.12 - 2020.12
- - Communication support for multinational companies
- - Event planning and organisation
- - Media relations and reports
- - Corporate communication for internal and external channels
- - Top Talents Award (2019)
Education
Diploma of Higher Education - Journalism
Anhembi Morumbi University
BrazilSkills
- Microsoft Office – Advanced
- Canva – Advanced
- English – Advanced
- Leadership competence
- Customer services excellence
- Problem-solving
- Team management
Accomplishments
AWARDS & PROJECTS
LLYC 2019 – Highlight Award “Rising Employee”
Rising Employee Award – Recognition for exceptional performance, fast professional growth, and strong impact on team results.
Jatobá International PR Award 2021
Multi-platform communication plan for the client Prosegur, aimed at positioning the brand as a security provider in the post-pandemic context in South America.
Ideal Communication Award 2022 – Negroni Week – Campari (2021)
Participation in a PR and brand experience project during Negroni Week. Special activation with the creation of “Stazione Campari”, a customised newsstand transformed into a relationship hub for consumers, media, and influencers. The campaign generated over 3.4 million impacts, with strong media coverage and engagement through masterclasses and networking dinners.
References
References available upon request.
Custom Section
- LLYC 2019 – Highlight Award “Rising Employee”, Recognition for exceptional performance, fast professional growth, and strong impact on team results.
- Jatobá International PR Award 2021, Multi-platform communication plan for the client Prosegur, aimed at positioning the brand as a security provider in the post-pandemic context in South America.
- Ideal Communication Award 2022 – Negroni Week – Campari (2021), Participation in a PR and brand experience project during Negroni Week. Special activation with the creation of “Stazione Campari”, a customised newsstand transformed into a relationship hub for consumers, media, and influencers. The campaign generated over 3.4 million impacts, with strong media coverage and engagement through masterclasses and networking dinners.
Personal Information
- Visa status: Stamp 1G
Volunteer
- Brazilian Association for Missing Children, 2017
- BRIA (Brazil-Ireland Association) Event Team Member - supporting the planning and delivery of initiatives aimed at strengthening relations between Brazil and Ireland. Participation in cultural, corporate, and institutional events that promote networking, knowledge sharing, and connections between professionals, companies, and communities from both countries.
Timeline
Supervisor - Career Break – Cultural Exchange
Catering Company
2023.08 - 2026.02
Senior Communication Consultant
HK Brasil (Hill + Knowlton Strategies)
2020.12 - 2023.03
Junior Communication Consultant
LLYC (Llorente y Cuenca)
2018.12 - 2020.12
Diploma of Higher Education - Journalism
Anhembi Morumbi University