Tetiana Skoryk
Letterkenny,County Donegal
Summary
A dedicated and adaptable professional with a robust background in customer service. Demonstrated expertise in problem-solving and time management through roles in a translation agency and the service industry. Skilled at thriving in dynamic environments, collaborating with teams, and delivering high-quality service.
Overview
12
12
years of professional experience
8092
8092
years of post-secondary education
Work History
Deli Assistant
Centra
Donegal, County Donegal
12.2023 - 03.2024
- Assisted customers with their deli orders, providing friendly and efficient service.
- Provided information about deli products, including ingredients, preparation methods, and recommendations.
- Prepared sandwiches, salads, and other deli items according to recipes and customer requests.
- Replenished deli displays and counters with fresh products, ensuring an attractive and organized presentation.
- Maintained cleanliness of the deli counter, equipment, and utensils by following strict hygiene protocols and Health Regulations.
Client Manager
Translation Agency "Lingmax"
Zaporizhzhia
08.2018 - 04.2022
- Consulted clients on the services and the costs of translations
- Processed client inquiries via phone, email, and other communication channels
- Cooperated with other managers, notaries and translators to ensure quality service
- Planned deadlines and task distribution among translators
- Checked and proofread translated materials for compliance with quality standards
- Performed all related activities for order delivery (photocopying, collating documents, preparing documents for notarisation, etc.)
- Managed cash transactions
- Ensured accurate and timely cash flow records
- Reconciled cash accounts and prepared financial reports
Waitress
Cafe "Red Cups"
Mariupol
11.2017 - 05.2018
- Greeting and welcoming guests
- Providing menus and detailed descriptions of dishes, including recommendations
- Taking orders and ensuring prompt and accurate service
- Serving tables including setting up crockery and cutlery
- Working with the cash register and keeping track of orders
- Working in cooperation with kitchen staff and bartenders to ensure harmonious service.
Waitress
Restaurant "Gusi-Lebedi"
Mariupol
06.2016 - 10.2017
- Greeting and welcoming guests, providing menus and recommendations
- Taking orders, including special requests and guest preferences
- Serving guests, including setting tables, serving food and drinks
- Confident knowledge of serving rules and menu knowledge
- Problem solving and meeting guest requests
- Maintaining records of orders and billing.
Student Teacher of the Spanish language
Specialised school No. 64
Kyiv
02.2015 - 04.2015
- Conducting lessons according to the curriculum and syllabus
- Development and preparation of learning materials, lessons and assignments
- Assistance in assessing and analysing students' educational achievements
- Organisation of extracurricular activities and educational projects
- Compliance with safety standards and internal school rules.
Call Centre Agent
Ukrainian Marketing Group
Kyiv
10.2012 - 01.2013
- Conducting telephone (CATI) interviews with clients to gather information and data for marketing research.
Sales Assistant (Promoter)
E-Trade
Kyiv
02.2012 - 05.2012
- Presentation of goods
- Advising customers on the assortment
- Implementation of the sales plan
Education
Business Studies Level 5
FET Centre Letterkenny
09/2024 - 05.2025
ITEC Diploma in Holistic Massage
Pyramid Holistic Training Centre
08/2024 - 04.2025
Certificate in Fundamentals of English, Level 6
ATU Letterkenny
01/2024 - 04.2024
Bachelor of Arts - Philology (Spanish)
Kyiv National Linguistic University
09/2011 - 06.2015
Skills
- Customer service
- Computer skills
- Client management
- Attention to Detail
- Financial reporting
- Sales
- Order processing
Affiliations
- Learning foreign languages: Passionate about exploring new cultures. Currently studying Spanish and Chinese.
- Reading: Enjoy a variety of genres, including fiction, psychology, mythology, and non-fiction.
- Listening to music: Love discovering new music across different genres and attending live concerts.
- Going to the gym: Committed to a healthy lifestyle through regular exercise, focusing on strength training and flexibility exercises.
Languages
English
Upper intermediate
Ukrainian
Native
Russian
Native
Spanish
Elementary
Timeline
Deli Assistant
Centra
12.2023 - 03.2024
Client Manager
Translation Agency "Lingmax"
08.2018 - 04.2022
Waitress
Cafe "Red Cups"
11.2017 - 05.2018
Waitress
Restaurant "Gusi-Lebedi"
06.2016 - 10.2017
Student Teacher of the Spanish language
Specialised school No. 64
02.2015 - 04.2015
Call Centre Agent
Ukrainian Marketing Group
10.2012 - 01.2013
Sales Assistant (Promoter)
E-Trade
02.2012 - 05.2012
Business Studies Level 5
FET Centre Letterkenny
09/2024 - 05.2025
ITEC Diploma in Holistic Massage
Pyramid Holistic Training Centre
08/2024 - 04.2025
Certificate in Fundamentals of English, Level 6
ATU Letterkenny
01/2024 - 04.2024
Bachelor of Arts - Philology (Spanish)
Kyiv National Linguistic University
09/2011 - 06.2015
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