Tetiana Oksamytna
Charleville
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
20
20
years of professional experience
25
25
years of post-secondary education
Work history
Manager
Hormann
, Ukranian
03.2013 - 02.2022
- Assured timely delivery of products and services to meet customer expectations.
- Analysed sales data for identifying opportunities for growth.
- Prepared detailed reports to provide insight into account performance.
- Achieved client satisfaction by managing key accounts effectively.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Coordinated with finance department to manage account finances efficiently.
- Collaborated with sales team for achieving shared objectives.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Analysed client feedback to highlight areas in need of improvement.
- Documented account activity and worked within data security guidelines to safeguard confidentiality.
- Provided customers with price information and handled financial transactions.
- Placed customer orders, providing guidance on product delivery timeframes.
- Processed customer payments and set up direct debits for long-term service contracts.
- Cultivated strong relationships with clients to secure repeat business.
Accountant
Publishing house
, Ukranian
08.2005 - 03.2010
- Reviewed and reconciled ledgers to maintain integrity of financial data.
- Generated accurate financial reports using advanced software tools.
- Achieved streamlined operations by implementing efficient accounting systems.
- Prepared monthly and yearly balance sheets, ensuring accuracy.
- Completed detailed profit and loss analysis; identified improvement areas.
- Ensured timely invoice payments with diligent follow-ups.
- Generated invoices based on established accounts receivable schedules and terms.
- Followed up with customers to collect specific financial information and verify details for preparation of [Type] forms.
Sales assistant
Draperyshop
, Ukranian
09.2001 - 07.2005
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Assisted customers with product selection for optimal satisfaction.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Built strong relationships with regular customers for repeat business.
Education
Diploma of Higher Education - Management
Zaporizhzhya National University
Украина 09.1996 - 06.2021
Skills
- Technical proficiency
- Microsoft office suite proficiency
- Product knowledge and integration
- Ethical conduct
- Strategic selling techniques
- Initiative taking
- Technical product understanding
- Cash handling
- Positive attitude
- Stock control
- Security compliance
Languages
English
Elementary
Timeline
Manager
Hormann
03.2013 - 02.2022
Accountant
Publishing house
08.2005 - 03.2010
Sales assistant
Draperyshop
09.2001 - 07.2005
Diploma of Higher Education - Management
Zaporizhzhya National University
09.1996 - 06.2021