Terry Jnr Tebelelo Tshotlo
Dublin,Ireland
Summary
Accomplished professional with advanced communication skills and expertise in conflict resolution and negotiation, developed through specialised postgraduate study. Demonstrates exceptional organisational and time management abilities, proven in supervisory and administrative roles. Strong customer service and interpersonal skills honed as a medical receptionist, ensuring positive client experiences. Detail-oriented with a focus on precision in record-keeping and facility oversight. Experienced in leading teams, coordinating across departments, and adapting to fast-paced environments to solve complex problems efficiently. A good understanding in technical and administrative tasks, supporting seamless office management operations.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Medical Receptionist
Destiny Medical and Research Solutions
Gaborone
2023.05 - 2024.02
- Managed front desk operations by greeting patients, ensuring a professional and welcoming environment.
- Scheduled and coordinated patient appointments, reducing wait times and improving clinic efficiency.
- Maintained accurate patient records by updating personal and medical information in electronic systems.
- Processing bills, invoices and insurance claims with attention to detail and confidentiality.
Facilities supervisor
B view Company
Gaborone, Botswana
2023.05 - 2024.02
- Prevented equipment failures for reduced downtime through regular inspections.
- Maintained safety standards with strict adherence to health and safety regulations.
- Managed contractors to ensure smooth operations during renovations.
- Controlled budgets, ensuring efficient use of resources without compromising service quality.
- Liaised with suppliers for timely delivery of essential materials and supplies.
- Handled emergency situations calmly, ensuring minimal disruption to business operations.
- Trained new employees, enabling them to perform at peak efficiency swiftly.
Housekeeping Assistant
Metro Hotel & Apartments Dublin Airport
Dublin
2024.10 - 2026.01
- Cleaned and Maintained guest rooms, bathrooms and public areas to exacting standards.
- Followed hotel policies regarding privacy, security and health protocols.
- Assisted guest with requests and provided courteous, professional service.
Education
Bachelor’s degree - international relations
Southwest State University
Kursk, Russia 2018.09 - 2022.06
Master’s degree - Dispute Resolution
Independent College
Dublin, Ireland 2024.03 - 2025.11
Skills
- Communication Skills: Advanced written and verbal communication abilities, honed by academic training and practical experience interacting with clients, patients, and colleagues
- Conflict Resolution and Negotiation: Expertise in managing and resolving disputes, facilitating dialogue, and negotiating solutions, stemming from specialized postgraduate study in dispute resolution
- Organizational and Time Management: Proven ability to prioritize tasks, manage schedules, and oversee multiple responsibilities efficiently, especially in supervisory and administrative roles
- Customer Service and Interpersonal Skills: Strong customer-facing skills developed as a medical receptionist and housekeeping assistant, ensuring positive client experiences and addressing concerns professionally
- Attention to Detail: Precision in record-keeping, facility oversight, and maintaining standards, essential in medical administration and facility supervision
- Teamwork and Leadership: Experience leading teams and coordinating with diverse staff, as well as collaborating across departments to achieve organizational goals
- Adaptability and Problem-Solving: Flexibility in handling varied tasks and unexpected challenges in fast-paced environments, leveraging analytical skills to find effective solutions
- Technical and Administrative Proficiency: Familiarity with office management systems, healthcare software, and facility operations, supporting efficient workplace functioning
References
Available upon requested
Timeline
Housekeeping Assistant
Metro Hotel & Apartments Dublin Airport
2024.10 - 2026.01
Master’s degree - Dispute Resolution
Independent College
2024.03 - 2025.11
Facilities supervisor
B view Company
2023.05 - 2024.02
Medical Receptionist
Destiny Medical and Research Solutions
2023.05 - 2024.02
Bachelor’s degree - international relations
Southwest State University
2018.09 - 2022.06