Terri Palmer
Meath
Summary
High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Overview
26
26
years of professional experience
Work History
Rental and Tenancy Officer
Focus Housing Association
Dublin
09.2020 - Current
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Supervised subordinate staff in carrying out daily duties and activities. This included monitoring performance improvement plans.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Role is integral to ensuring effective and clear communication between support staff and property team.
- Liaising with Affinity for adaptations needed to the housing management system to ensure we get the best from the data.
- Preparing Key Performance Outcomes figures for the Director of Property and Development.
- Coordinated cross-departmental projects to achieve company objectives.
- Oversaw the development and implementation of operational procedures.
- Arrears management.
- Rental income.
- Rent Assessments.
- RTB Registrations and ceasing of same.
Rental and Tenancy Administration
Focus Housing Association
Dublin
10.2019 - 09.2020
- Rent Assessments.
- CAS, RAS applications
- Rental income.
- Rent Arrears.
- RTB administration.
- Prepared correspondence, reports, invoices and other documents as requested.
- Assisted with training new hires on office policies, procedures and software applications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Accounts Assistant and Payroll
Focus Housing Association
Dublin
03.1999 - 10.2019
- Prepared and processed invoices, payments and bank deposits.
- Assisted in accounts receivable, payable and general ledger activities.
- Maintained accurate records of financial transactions.
- Completed reconciliations of various accounts including petty cash, credit cards and bank accounts.
- Provided administrative support to the accounting department as required.
- Processed payroll for over 350 employees monthly, ensuring accuracy of pay and deductions.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Assisted with auditing processes related to payroll.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
Education
Leaving Certificate -
Loreto College
Crumlin01-1992
Skills
- Work Coordination
- Innovation and Creativity
- Report Preparation
- Report Writing
- Budgeting and finance
- Time Management
- Prioritisation
Timeline
Rental and Tenancy Officer
Focus Housing Association
09.2020 - Current
Rental and Tenancy Administration
Focus Housing Association
10.2019 - 09.2020
Accounts Assistant and Payroll
Focus Housing Association
03.1999 - 10.2019
Leaving Certificate -
Loreto College
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