Teresa Hinojosa
Whitney,TX
Summary
Dynamic professional excelling in customer service and team collaboration. Demonstrated ability to boost customer satisfaction through exceptional service and effective communication. Skilled in managing tasks with a strong work ethic and a typing speed of 50+ WPM, ensuring efficiency and positive outcomes in every endeavor.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Sears Department Store
05.2012 - 07.2012
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Professional Nanny & Household Manager
07.2012 - 06.2018
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Built positive and nurturing environments to support child social and emotional growth.
- Provided regular status updates regarding ongoing tasks or concerns within the household through clear communication channels among relevant parties involved in decision-making processes.
- Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
Education
Hill College
Hillsboro, TexasSkills
- Strong comprehension and communication skills
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Typing speed 50 WPM
Timeline
Professional Nanny & Household Manager
07.2012 - 06.2018
Retail Sales Associate
Sears Department Store
05.2012 - 07.2012
Hill College
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