Teona Mamatsashvili
DUBLIN
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Barista
Insomnia
11.2024 - 01.2025
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Barista
Barry M Whelan Recruitment Limited
10.2024 - 11.2024
- Ensured a tidy and systematic workspace to optimize both productivity and safety.
- Performed daily cleaning of counters, machines, utensils, and seated areas for hygiene maintenance.
- Created a welcoming environment by cheerfully greeting customers and swiftly meeting their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Logistic assistant
Baram LTD
09.2022 - 01.2024
- Recorded incoming materials within the excel/opera system for efficient documentation.
- Coordinated transportation routes and carrier schedules to ensure timely product delivery.
- Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Worked with vendors to schedule daily pickups and weekly deliveries.
Black Jack dealer
Evolution Georgia
11.2021 - 01.2024
- Provided an enjoyable gaming experience for patrons through clear communication of game rules and procedures.
- Handled sensitive situations with intoxicated players, ensuring minimal disruption for other guests.
- Encouraged players to engage in responsible gaming and identified problem gambling signs.
- Drove customer loyalty by promoting VIP cards and packages, benefiting both returning and new clients.
- Communicated with winners and losers about processes.
- Facilitated new dealer training by guiding incoming employees through essential techniques and procedures.
- Improved game flow with consistent attention to detail when dealing cards, paying bets, or collecting losses from players.
- Inspected, shuffled, and delivered cards to guests in play at gaming table.
- Assisted players with placing bets, educating on game rules to increase understanding.
Bartender
CONTE LTD
06.2021 - 10.2021
- Main Responsibilities of bartender was mix and serve alcoholic beverages based on customer requests
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed the bar's opening and closing by adhering to established protocols.
Waitress
Gudauri Lodge
01.2020 - 01.2021
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Handled cash transactions with precision, providing customers their correct change promptly.
- Processed orders and sent to kitchen employees for preparation.
Hotel Administrator
Kope Ltd
01.2017 - 01.2021
- Main Responsibilities of Administrator was Making reservations, Manage schedules and deadlines, Greeting visitors at reception
- Maximized guest satisfaction by refining the efficiency of check-in and check-out operations.
- Implemented targeted marketing strategies that effectively increased off-peak occupancy rates.
- Coordinated housekeeping activities to ensure high standards of cleanliness throughout the entire property consistently met or exceeded expectations from guests.
- Oversaw daily operations to ensure optimal guest satisfaction, managing staff schedules and room assignments.
- Regularly analyzed guest feedback and adjusted services based on their insights.
- Resolved guest issues promptly, maintaining a positive reputation for the hotel brand.
Education
bachelor of law -
IVANE JAVAKHISHVILI TBILISI STATE UNIVERSITY
01.2013 - 01.2017
Skills
Slide presentation
Certification
Barista Basics Certificate - Specialty Coffee Association (SCA).
Languages
English
Upper intermediate (B2)
Georgian
Bilingual or Proficient (C2)
Russian
Intermediate (B1)
Timeline
Barista Basics Certificate - Specialty Coffee Association (SCA).
09-2025
Barista
Insomnia
11.2024 - 01.2025
Barista
Barry M Whelan Recruitment Limited
10.2024 - 11.2024
Logistic assistant
Baram LTD
09.2022 - 01.2024
Black Jack dealer
Evolution Georgia
11.2021 - 01.2024
Bartender
CONTE LTD
06.2021 - 10.2021
Waitress
Gudauri Lodge
01.2020 - 01.2021
Hotel Administrator
Kope Ltd
01.2017 - 01.2021
bachelor of law -
IVANE JAVAKHISHVILI TBILISI STATE UNIVERSITY
01.2013 - 01.2017
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