TEMITAYO ADIFAGBADE
BANGOR,WALES
Summary
Highly skilled professional with expertise in effective team collaboration, project coordination, and team supervision. Demonstrates excellent oral and written communication skills, fluency in English and Yoruba, and proficiency in Microsoft Word, Excel Spreadsheet, and Windows. Self-motivated and target-oriented with a strong ability to work efficiently with minimal supervision. Committed to achieving organizational goals through exceptional interpersonal skills and a proactive approach to problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CUSTOMERS SUPPORT TEAMLEAD
Carbon Micro-finance Bank
Lagos, Nigeria
01.2021 - 01.2025
- Communicate with customers through various channels (mails/social media/live chats/inbound)
- Prompt response to and resolve of customer inquiries and complaints
- Work closely with team leads and managers to ensure synergy and all-time customer satisfaction
- Escalate issues appropriately and drive them to resolution
- Document and analyze records of customer interactions, transactions, comments
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Led and managed administrative staff to maintain smooth daily operations.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Coordinated cross-functional collaborations, ensuring successful project outcomes.
- Streamlined project management processes to ensure timely delivery of tasks.
- Improved team productivity by implementing efficient workflow strategies.
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
- Expertly led teams of 15 to successfully achieve productivity KPIs.
CUSTOMER SUPPORT TEAM LEAD
Broadshift Technologies(VTPASS)
Lagos State, Nigeria
01.2019 - 01.2020
- Led communication with over 100 customers across multiple channels
- Handled customer inquiries and complaints effectively
- Collaborated with managers and quality assurance to optimise customer satisfaction
- Escalated issues to appropriate teams and drove them to resolution
- Reviewed and maintained records of customer interactions, transactions and feedback to ensure accuracy
- Led escalation of complex cases, ensuring customer satisfaction and favourable organisational outcomes
- Navigated conflict situations effectively, resulting in harmonious work relationships.
- Led shifts and motivated team to drive sales.
EQUIPMENT OFFICER Unofficial
FUGRO Hydro Limited
Port-harcourt, Nigeria
01.2017 - 12.2017
- Maintenance of on-shore and off-shore equipment
- Keeping of equipment inventory
- Mobility of over 100 equipment to sites
- Cleaned up work areas to minimise disruption to nearby users.
- Ensured optimal equipment performance by conducting regular maintenance checks.
- Adhered strictly to company policies regarding health and safety standards, minimising accidents at work site.
- Increased work efficiency by ensuring availability and readiness of necessary tools and equipment.
- Kept accurate records of equipment use, facilitating better resource management.
Teaching Practice
UNIBEN CONSULTANCY SECONDARY SCHOOL
Benin City, Edo state, Nigeria
01.2016 - 12.2017
- Assessed students' academic and personal growth
- Prepared detailed lesson plans and teaching notes for effective classroom delivery
- Delivered effective teaching practice sessions to support student learning
- Monitored attendance and academic progress of over 30 students, addressing concerns through early intervention
Teaching practice
EVBAREKE SECONDARY SCHOOL
Benin City, Edo State, Nigeria
01.2015 - 12.2016
- Evaluated students' academic progress and personal development
- Developed lesson plans and educational notes
- Delivered engaging classroom presentations
- Designed lesson plans to optimise student learning and development
- Monitored over 30 students' attendance and performance, addressing concerns promptly
- Taught students important points to prepare for examinations and assessments.
Education
Master of Business Administration - Management
Bangor University
Bangor, Wales 01.2025 -
Bachelor of Science (Education) - Geography
University of Benin
Benin, Nigeria 04.2013 - 06.2017
High School - Science subjects
Rhema Chapel International College
Ibadan, Oyo 01.2006 - 01.2012
Primary School -
Oluyole (Nursery/pry) private school
Ibadan, Oyo 01.2000 - 01.2006
Skills
- Effective verbal and written communication
- Team Collaboration and Leadership
- Effective and Efficient Self-Management
- Goal-Focused Customer Support Leadership
- Stress Management and Resilience Building
- Effective Time Management
- CRM Software Proficiency
- Multitasking
- Warehouse organisation
- Excellent classroom management
- Creative lesson planning
- Industry Regulations Knowledge
- Customer Relationship Management
- Task Prioritization and Delegation
- Cleaning protocols
- Safety consciousness
- Creative thinking
- Professional certification requirement knowledge
- Excel and Word Proficiency
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Certification
- How to reduce churn and increase retention, UDEMY, 2024
- Fundamentals to your CSM career, UDEMY, 2024
- Ai empowerment for teams, Vjal Institute, 2023
- The complete google big query, UDEMY, 2023
- Big query for data analysts, UDEMY, 2023
- The complete SQL bootcamp, UDEMY, 2023
- Customer Support Team Leader Mastery, UDEMY, 2023
- Design thinking, UDEMY, 2021
- National Youth Service Corps, 08/01/18 - 08/31/19
- Computer training certificate, 2019
- Teachers registration council of Nigeria (TRCN) certificate, 2018
Custom
- Business
- People
- Books
- Places
- Achievements
Personal Information
- Place of birth: OSUN
- Date of birth: 09/21/94
- Gender: MALE
- Nationality: NIGERIAN
- Marital status: SINGLE
Accomplishments
- Carbon Problem Solver Award
- Carbon Encyclopedia Award
- Carbon always available online Award
Languages
English
Fluent
Yoruba
Native
References
References available upon request.
Timeline
Master of Business Administration - Management
Bangor University
01.2025 -
CUSTOMERS SUPPORT TEAMLEAD
Carbon Micro-finance Bank
01.2021 - 01.2025
CUSTOMER SUPPORT TEAM LEAD
Broadshift Technologies(VTPASS)
01.2019 - 01.2020
EQUIPMENT OFFICER Unofficial
FUGRO Hydro Limited
01.2017 - 12.2017
Teaching Practice
UNIBEN CONSULTANCY SECONDARY SCHOOL
01.2016 - 12.2017
Teaching practice
EVBAREKE SECONDARY SCHOOL
01.2015 - 12.2016
Bachelor of Science (Education) - Geography
University of Benin
04.2013 - 06.2017
High School - Science subjects
Rhema Chapel International College
01.2006 - 01.2012
Primary School -
Oluyole (Nursery/pry) private school
01.2000 - 01.2006
- How to reduce churn and increase retention, UDEMY, 2024
- Fundamentals to your CSM career, UDEMY, 2024
- Ai empowerment for teams, Vjal Institute, 2023
- The complete google big query, UDEMY, 2023
- Big query for data analysts, UDEMY, 2023
- The complete SQL bootcamp, UDEMY, 2023
- Customer Support Team Leader Mastery, UDEMY, 2023
- Design thinking, UDEMY, 2021
- National Youth Service Corps, 08/01/18 - 08/31/19
- Computer training certificate, 2019
- Teachers registration council of Nigeria (TRCN) certificate, 2018
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