TEJASWINI MARATHE
Dublin
Summary
Quality-focused analyst with hands-on experience supporting Meta platforms through expert content review, policy enforcement, and AI quality oversight. Proven ability to deliver market-specific insights, drive data-backed quality improvements, and collaborate cross-functionally across Global Operations, vendor teams, and policy stakeholders. Adapt at working independently in ambiguous environments, reviewing sensitive content responsibly, and contributing to scalable, high-impact integrity solutions.
Overview
7
7
years of professional experience
Work History
Quality Analyst (AI Marketized - Hindi)
Covalen (Meta)
Dublin
01.2024 - Current
- Monitored performance through regular quality assessments, providing actionable insights to improve team productivity and service delivery and market specific requirements.
- Collaborated effectively with various regions to develop scalable operational solutions, enhancing support for user community in India (Hindi).
- Supported Five different Meta projects across content integrity, and AI quality workflows, gaining exposure to diverse risk areas, enforcement models, and operational structures.
- Served as the primary Quality Analyst (QA) for Two Meta projects, acting as the main point of contact between vendor teams and Meta FTE stakeholders.
- Developed performance reports and dashboards, utilizing advanced Excel functions and analytical tools to present data insights.
- Support TL to establish Action Plan or performance improvement plans to improve Reps' quality and prepare and distribute reports.
- Collaborated closely with Operations to balance quality excellence with utilization and delivery targets, ensuring outcomes met or exceeded client expectations.
- Successfully closed primary QA-led projects with quality scores above target, resulting in formal recognition and shoutouts from both Covalen leadership and Meta stakeholders.
- Actively identified and escalated policy gray areas, providing analytical and logical recommendations that were reviewed and incorporated by Meta FTEs to improve policy clarity and feasibility.
- Demonstrated sustained impact over nearly two years at Covalen, adapting quickly to new Meta projects, policy updates, and evolving enforcement models.
EYPC Advisor
POBAL
Dublin
05.2023 - 01.2024
- Delivered customer service by Managing customer queries and tickets within agreed Service Level Agreements (SLAs), providing solution-focused responses.
- Tested JIRA's under UAT testing and provided financial assistance to service providers under NCS government scheme.
- Conducted financial analysis for system updates, and reported financial assistance data in alignment with government regulations.
- Analyzed customer data against program rules to ensure compliance and accuracy, supporting financial operations and decision-making.
- Collaborated with cross-functional teams to develop standardized responses to common issues and queries, ensuring consistent customer support.
- Assisted service providers in reporting, registration submissions, and information updates, offering proactive support and guidance.
- Assisted with budget preparation, working closely with financial departments to ensure accuracy and meet service level agreements (SLAs).
Ukraine Support Administrator
CPL Requirement Solutions
Dublin
05.2022 - 05.2023
- Assessing the approval with the finance department, along with a checklist, in order to process the payments.
- Follow up and solving of multiple cases based on priority: Contacting supplier with regards to invoice payments, TCC (Tax clearance Certificate), updating manager on multiple escalations.
- Assigning different tasks to the Invoice and PO team in association with the pending payments.
- Trained new staff about Payment Escalations, Processing, and approvals.
- Resolved 1000+ troubled Ukrainian tickets per day and maintained 99% satisfaction rating in monthly end-user scoring through applied interpersonal skills and providing fast solutions.
- Provided accommodation solutions and financial aid to prioritize Ukrainian refugees based on their needs.
Senior Team Lead (Intern)
Deunde LTD
India
06.2019 - 01.2021
- Designed and developed multiple IT projects for government and private institutions.
- Developed and maintained user-focused front-end and back-end solutions utilizing HTML, JS, CSS, Java, Python, Tableau and SQL.
- Delivered exceptional customer service by conducting on-site visits for installations, training sessions, go-live events, and review meetings.
- Worked closely with Project Managers to ensure smooth execution of project requirements including specification development, installations, upgrades, and system configurations.
Education
Master’s of Business Administration -
Bachelor’s - Computer Science
Diploma - Computer Science
Skills
- Quality Assurance and Reporting
- Fluent in Hindi
- Customer relationship management
- SQL and Microsoft Office
- Data Analysis and Technical expertise
- Project Management
- Interpersonal Skills
- Strategic thinking and Problem solving
- Root cause analysis and Test Plan Development
- Teamwork and Leadership
- Troubleshooting skills
- End-user training development and delivery
- Content management expertise
Personal Information
Title: Master’s of Business Administration Bachelor’s in Computer Science Diploma in Computer Science
Languages
- Hindi, First Language
- English, C2 Proficient
Timeline
Quality Analyst (AI Marketized - Hindi)
Covalen (Meta)
01.2024 - Current
EYPC Advisor
POBAL
05.2023 - 01.2024
Ukraine Support Administrator
CPL Requirement Solutions
05.2022 - 05.2023
Senior Team Lead (Intern)
Deunde LTD
06.2019 - 01.2021