Teetas Chakraborty

Project: Risk Identification based on Product Adoption

• Executed technical project planning, and project documentation with ownership.
• In collaboration with the Business Insight Analysts and Data Engineering team, developed business logic to proactively identify opportunities and risks at customers account level.
• Designed automated risk-signal generation process.
• Implemented automation in Salesforce platform to trigger risk-signals to the internal responsible agents based on the identified data and business logic.
• Conducted User Acceptance Testing in collaboration with the business stakeholders.

Project: Strategic Process Improvement and Tooling Solution

• Executed thorough business process discovery sessions to identify internal stakeholders’ pain points in executing their daily operations.
• Developed Process Maps using Lucid Charts to create visual descriptions of the business processes and tool touch points.
• In collaboration with organisation’s Salesforce experts, redesigned the processes to eliminate the number of tool touch-points and simplify stakeholders’ daily operations.

Project: Platform Migration and Process Reengineering

• Designed an implementation roadmap for the migration project in collaboration with internal business stakeholders and experts of different software platforms.
• Conducted detailed requirement analysis by interviewing the stakeholders and researching the as-is systems and tools.
• Translated business requirements from stakeholders into technical requirements and created implementation ready solution design.
• Implemented multi platform dependent processes and ensured proper functionality of the newly built technical structures and automated communication between multiple teams by conducting adequate testing and bug-fixing initiatives.
• Executed stakeholder management, operational aspects, communication across teams throughout the project.

Project: Design Handover processes across Gainsight and Salesforce

• Executed thorough requirement analysis with key stakeholders from multiple different teams to plot out the details of handover processes between teams.
• Developed solution designs and documents to explain and validate the solutions with business decision makers.
• Implemented the solution across Gainsight and Salesforce within the agreed timelines and conducted verification and validation of the implementation with power users from different but interdependent teams.

• As a Strategic Engagement Manager (Project Manager) for enterprise customers, contributed towards gaining and sustaining positive customer sentiment by managing project delivery, resources, stakeholders, timeline, and risk
• As a subject matter expert, provided consultancy to customers by sharing best practice guidance and leading them towards fast product adoption
• As a Solution Architect, delivered tailored solution designs and implementation roadmaps based on thorough investigation of clients' business challenges and success factors via live workshops directly with client stakeholders
• Designed and implemented Gainsight and managed onboarding processes for 50+ SaaS businesses in the Enterprise and SMB segments
• As a Technical Account Manager engaged with matured clients to implement or optimise complex business processes on Gainsight platform
• Day to day work involved working on multiple projects at a time, mitigation of risk and resolving issues by proactive communication with customers, and multiple internal teams including Sales, Customer Success Management, Technical Architecture, Product, and Support
• Highly experienced at delivering presentations to C-Suite level executives from clients' end
• Mentored and managed teams of Technical Architects.
• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.

• As an external consultant from Trinity MBA, devised Go-To-Market Strategy for a new line of business for the European market of Huawei Technologies
• Conducted extensive research and competitor analysis using various analytical tools
• Devise strategy for branding and market positioning
• Delivered presentations of analysis and recommendations to the senior management of the organization

• Expert at software requirement analysis, test case development, and software testing under agile development environment with daily scrum processes
• Excellent understanding of SDLC, Kanban, and Lean, Automation tools
• Programming languages and tools used: C, C++, Python, Microsoft Office Suite, CVS, SVN, Enterprise Architect, UML
• Successfully worked as a client communication point and mentor for a sub-team of five members for a quality assurance project of Automotive Infotainment System Software
• Ensured achievement of client satisfaction through delivery of development and testing of 1500 high quality test cases per week for the team as per SLA
• Managed three different modules over the course of the project
• Ensured high quality test case development and execution by mentoring a team of four for two different modules of an Automotive Instrument Cluster Testing project
• Achieved client appreciation for development of high quality technical and design documentations for five modules of a software development project of Automotive Infotainment System
• Ensured smooth client communication as a single point of contact for a team of five.
• Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.

• Ensured excellent process execution and course delivery as a Program Coordinator of Education and Training wing of the organization
• Ownership of management, coordination, and administration of the PG Diploma Courses conducted by the institute
• Ensured high teaching quality of the courses through optimal engagement of external and internal faculty
• Worked as a single point of contact for students and faculties of three PG Diploma Courses and ensured smooth communication and resolution of issues at earliest
• Actively contributed to strategic planning and decision-making regarding growth of the Education & Training unit
• Conducted infrastructure upgradation leading to high satisfaction ratings from students
• Executed promotional events for the courses.