TAYLOR MARIE CHAMBERS

• Screening and Qualification: Achieved a 90% participant-to-study match rate by effectively screening and qualifying candidates for critical research studies, contributing to high-quality data collection.
• Managing and scheduling doctor screenings.
• Updating participant records with most up to date information.
• Working Collaboratively well in a team when someone needs a hand with their workload.
• Managing my outlook inbox as well as managing the group inbox.
• Answering any incoming calls and answering any questions people have about trials

I then became Senior:

• Attending meetings with the team lead
• Being the point of contact when the team lead is not in the room
• Taking over calls when someone is being rude
• Setting studies up and putting them onto the website using wordpress and sales force
• Creating pre-screen sheets for efficient screening. Looking at the advertising pack + the protocol to make sure certain questions are captured. Turning it into a PDF fillable document
• Ability to adapt different training methods to accommodate different learning styles
• Good Clinical Practice (GCP): Demonstrated thorough knowledge of GCP guidelines, ensuring 100% adherence to ethical and quality standards in clinical research.

I was awarded Employer of the year for 2025 at NZCR.

• Putting through client (Shop/Company) Orders.
• Answering Inbound calls.
• Dealing with courier companies.
• Organizing Freight FWDS.
• Dealing with customers with Faulty Garments/Returns.
• Helping customers with the website.
• Keeping the inboxes up to date and responding to customers and companies in a timely matter.
• Data entry & processing gift cards.
• Processing orders for stores that stock Swanndri products.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Ensuring each customer is explained why they are not eligible for the Cost Of Living Payment.
• Making sure you complete what the customer is wanting in one phone call
• Updating details so everything is up to date.
• Activating MyIR accounts.
• Helping customers with tax refunds.
• Helping customers with navigating through MyIR.
• Updating bank account details so customers get their tax refund without any delays.

• This was a temp role that was only for 3 months but i went back to help them as well as for the branch Wellington remotely.
• Inspected and proofread documents to check accuracy.Once i inspected documents i would then convert it to a PDF document with all images attached.
• Format and complete 50 reports a day.
• Send out morning meeting comms.
• Ensure all stationary is stocked for
• Booked travel flights, cars and accommodation for the engineers off site/travelling.
• Organizing morning tea shouts for occasions or new starters.

• This was a temp job through Robert Walters Recruitment
• Be present in panel meetings with the Executive Director and type the minutes and present them back to the ED for final decision.
• Sort out files for ongoing candidates for each chair.
• Prepare the meetings with getting the room booked, setting up the room.
• Putting together candidates file before the meeting.

• Reception once a week.
• Sanitise equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
• Provided chair-side assistance during dental examinations and procedures.
• Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.

• Calculated premiums
• Developed appropriate quotes based on risk information.
• Contacted underwriters and submitted forms to obtain binder coverage.
• Explained coverage options to potential policyholders, answering questions or concerns.
• Monitored clients insurance coverages to ensure changing needs were met.
• Renew clients polices a month in advance so they knew what they payment would be.

• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Answered inbound calls, chats and emails to facilitate customer service.
• Answered the phone with a positive attitude and asked questions to better understand customer needs.
• Consulted with customers to resolve service and billing issues.
• Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
• Responded to customer inquiries and problems to promote great service.
• Monitored clients' insurance coverages to ensure changing needs were met.
• Explained coverage options to potential policyholders, answering questions or concerns.
• Processed domestic claims daily and expertly handled as many as claim files with impeccable quality.
• Determined liability, compensability and benefits due on each claim.
• Educated clients on insurance policies and procedures.
• Conducted annual reviews of existing policies to update information.
• Analyzed customer needs to provide customized insurance solutions.
• Calculated premiums and established payment methods for sales.

• Counter Duties - Putting through sales
• Answering main store phone.
• Signed people up for Q-Card (Finance)Putting through Q-card Payments (On Finance website)
• Taking care of ReturnsTicketed, arranged and displayed merchandise to promote sales.
• Answered store and merchandise questions and led customers to wanted items.Stocked shelves and supplies and organized displays to focus customer attention on specific items.

• Portioned and wrapped food for the chefs.
• Cleaned and sanitized kitchen equipment, utensils and work stations.
• Restocked cupboards, refrigerators and service stations with new food items or supplies.
• Prepared all Desert orders.
• Prepared all Pizza orders.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.