Tasha Swanson
Portland
Summary
Versatile and dynamic professional with experience at Shriner's Children's, excelling in roles that demand exceptional customer service and multitasking abilities. Demonstrated expertise in relationship building and HIPAA compliance, significantly enhancing patient and staff satisfaction. Proven track record of streamlining processes for increased efficiency, showcasing a blend of hard and soft skills vital for operational excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Shriner's Children's
06.2021 - Current
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
Lead Cook
Shriner's Children's
06.2001 - 06.2021
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared meals for lunch and dining services.
- Served and ran cash register during meal service.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Education
High School Diploma -
Roosevelt High School
Portland,Oregon06-1999
Skills
- Multitasking and organization
- Friendly and outgoing
- Relationship building
- Customer service
- Phone and email etiquette
- Information collection
- HIPAA compliance
- Problem-solving
- Data entry
- Intake assessment
Certification
- HIPAA Compliance Certification – Various Providers.
- First Aid/CPR Certified
- Child and Baby First Aid/CPR/AED American Red Cross.
- ServSafe Food Handler Certification - National Restaurant Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Timeline
Patient Access Representative
Shriner's Children's
06.2021 - Current
Lead Cook
Shriner's Children's
06.2001 - 06.2021
High School Diploma -
Roosevelt High School
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