Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Timeline
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Meryem Hanhar

Meryem Hanhar

Abu Dhabi

Summary

Experienced Guest Relations Manager / Head Hostess with over 5 years in luxury hotels and high-end restaurants, specializing in VIP guest handling, venue launches, and revenue growth. Proven ability to enhance guest satisfaction, streamline operations, and lead high-performing teams. Skilled in conflict resolution, team training, upselling strategies, and hospitality technology to drive efficiency and customer loyalty.

Fluent in English, Arabic, French, and Moroccan dialect, with a strong understanding of cultural sensitivities and international hospitality standards. Passionate about delivering exceptional guest experiences and advancing in guest relations management within prestigious hospitality brands..

Overview

4
4
years of professional experience

Work History

Guest Relations - Head Hostess

Fahid Beach Club by Barbossa
10.2024 - Current
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
  • Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
  • Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
  • Took reservations by phone and walk-in, keeping scheduling demands to avoid overbooking.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Guest Relations - Head Hostess

Les dangereux
01.2024 - 09.2024
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.

Guest Relations - Hostess

Buddha Bar
02.2023 - 12.2023
  • Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Assisted guests with special requests or needs, fostering loyalty and enhancing overall experience.
  • Resolved customer complaints diplomatically, leading to higher customer retention rates and positive word-of-mouth referrals.
  • Managed high-pressure situations for improved customer experiences during peak hours.
  • Implemented strategies to improve the efficiency of front desk operations without compromising service quality.

Hostess

Fairmont Taghazout Bay
05.2021 - 12.2022
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Completed daily side work and opening and closing duties without fail.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Promoted business loyalty by fostering positive customer relationships.

Education

Diploma of Higher Education - English Language

American Center
Agadir, Morocco
01-2022

Certificate of Higher Education - Physics

Ibn Zohr University
Agadir, Morocco
01-2021

Bachelor of Science - Physics

Al Fath
Dakhla, Morocco
01-2018

Skills

  • Microsoft Office Excel
  • Microsoft Office Word
  • Microsoft Office PowerPoint
  • Guest relations management
  • Team management
  • Reservation management
  • Strong Communicator
  • Team Oriented

Languages

Arabic
English
French

Hobbies and Interests

  • Science
  • Reading
  • Documentaries
  • TED Talks
  • Other educational platforms

Personal Information

  • Date of Birth: 10/22/99
  • Nationality: Moroccan

Timeline

Guest Relations - Head Hostess

Fahid Beach Club by Barbossa
10.2024 - Current

Guest Relations - Head Hostess

Les dangereux
01.2024 - 09.2024

Guest Relations - Hostess

Buddha Bar
02.2023 - 12.2023

Hostess

Fairmont Taghazout Bay
05.2021 - 12.2022

Diploma of Higher Education - English Language

American Center

Certificate of Higher Education - Physics

Ibn Zohr University

Bachelor of Science - Physics

Al Fath

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Meryem Hanhar