Tarek TAHMI
Cork
Summary
With strong problem-solving skills, a commitment to learning, and effective communication abilities, I am prepared to contribute to team success and drive positive outcomes. Eager to take on new challenges and support organizational goals with dedication and energy.
Overview
14
14
years of professional experience
Work History
Renewals Representative
Quest Software
11.2022 - Current
- Managing France, UK & ROI
- Managing a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements
- Communicating with clients and customers to gather, provide and share updated information on products and services
- Contributing to team sales goals by upselling products and services to customers
- Collaborating with team members to achieve quarterly sales targets
- Handling customer complaints quickly and professionally to restore customer confidence and prevent loss of business
AppleCare Enterprise SPS Creative Media Advisor Fr/En
Apple
12.2018 - 12.2022
- Providing technical phone support (Level 4) to customers with specific Apple Professional Applications on macOS/iOS devices
- Analysing & detecting technical situation customers encountering to provide recommended solution as per process
- Reporting and escalating Professional Application new issues/problems to engineers to allowing apps correction and fast enhancement
Technical Supervisor for French Market
Apple
03.2015 - 12.2018
- Technical support Level 1 on iOS from March 2015 to July 2016
- Technical support Level 2 for macOS/iOS and all Apple products from August 2016 to December 2018
- Technical support with repair process for hardware issue on iOS/macOS devices and all Apple products
- Providing further assistance to customers. Taking over calls from level 1 advisor and assuring the follow-up/ownership on cases to provide best solution as per internal process
- Point of contact for Escalating issues to engineering team on the release of new Apple products to help and enhance next products and software
Warehouseman
Tupperware SDVD
02.2013 - 02.2015
- After-sales service B to C
- Packaging orders
- Stocktaking
- Delivering orders to Express Courier, manage case of litigation
Administrative Agent
Vortex
11.2012 - 12.2012
- Managing a car park
- Issuing drivers working time sheet
- Taking care of tour to drop off children at school
- Improved workflow efficiency with thorough document management, including filing, cataloging, and archiving.
Administrative Assistant (B to B)
Nisa Med
11.2010 - 08.2012
- Liaison between the container yard and forwarders for leasing containers to them
- Managing containers stock
- Managing space on cargo ship (Marseille - Algeria)
- Issue bill of lading to forwarders & cargo manifest for overseas customs procedure (Winspot software)
Education
High National Degree - Transportation/Mobility Management
Marseille Soft Formation
01.2012
Foreign Civilisation - English Language and Literature/Letters
Aix-Marseille University
01.2010
A-Level - Social Economic
Mediterranean High School
01.2007
Skills
- Microsoft 365 (Suite Office)
- SalesForce CRM
- MacOS / iOS
- Slack
- SAP
- PowerBI
Languages
French
Native language
English
Proficient
C2
HOBBIES
- Songwriter & Guitar Player
- Olympique de Marseille
- Reading
Timeline
Renewals Representative
Quest Software
11.2022 - Current
AppleCare Enterprise SPS Creative Media Advisor Fr/En
Apple
12.2018 - 12.2022
Technical Supervisor for French Market
Apple
03.2015 - 12.2018
Warehouseman
Tupperware SDVD
02.2013 - 02.2015
Administrative Agent
Vortex
11.2012 - 12.2012
Administrative Assistant (B to B)
Nisa Med
11.2010 - 08.2012
High National Degree - Transportation/Mobility Management
Marseille Soft Formation
Foreign Civilisation - English Language and Literature/Letters
Aix-Marseille University
A-Level - Social Economic
Mediterranean High School
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