Tanya Godoy
Hesperia
Summary
Dynamic professional with a rich background at Samuel Hale, adept in talent acquisition and payroll processing. Excelled in enhancing candidate pipelines and payroll accuracy, demonstrating strong customer relations and Microsoft Office proficiency. Achieved significant improvements in operational efficiency and employee satisfaction, leveraging a blend of hard and soft skills to exceed employer expectations.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Payroll Administrative Assistant
Samuel Hale
11.2023 - 07.2024
- Reviewed time records for more than 300 employees to verify accuracy of information.
- Enhanced accuracy in payroll calculations for timely and error-free pay distribution to employees.
- Established strong relationships with external vendors by effectively addressing issues related to payrolls services or software solutions.
- Collaborated on cross-functional projects, improving overall efficiency in payroll operations.
- Responded promptly to employee inquiries, providing reliable information on payroll-related topics such as deductions and leave accruals.
- Served as a liaison between Human Resources and Finance departments, promoting effective communication regarding payroll matters.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
Senior Recruiter
Samuel Hale
08.2023 - 11.2023
- Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
- Operated and maintained applicant tracking and candidate management systems.
- Provided exceptional support to candidates throughout the interview process, leading to positive feedback and increased offer acceptance rates.
- Trained junior recruiters on best practices for sourcing, interviewing, and candidate management.
- Collaborated with HR team to develop consistent onboarding processes for new hires, improving retention rates within the first year of employment.
- Developed and implemented onboarding and orientation programs for new employees.
Receptionist
Samuel Hale
05.2023 - 08.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Operated multi-line telephone system to answer and direct high volume of calls.
Recruiter
SSPersonnel
12.2021 - 05.2023
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Implemented candidate tracking system, improving organization and follow-up with potential hires.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
Recruiter
1st Time Right
08.2021 - 12.2021
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Developed and implemented onboarding and orientation programs for new employees.
- Created and delivered HR training sessions to staff, managers and executives.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
Medical Receptionist
Tweed Pediatrics
03.2020 - 08.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Streamlined billing processes, ensuring accurate and timely invoicing.
Medical Assistant
Loma Linda Foot & Ankle Center
06.2019 - 03.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Waitress
Our Place Restaurant
12.2018 - 06.2019
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Warehouse Worker
Amazon
12.2018 - 06.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Created shipping labels to complete daily order processing.
- Used scanners to quickly locate and track items in warehouse.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
Customer Service Representative
Microflex Film
01.2016 - 12.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Certificate - Medical Asssistant
UEI
RiversideHigh School Diploma -
Valley View High School
Moreno Valley06-2015
Skills
- Medical terminology knowledge
- Customer relations
- Vital sign monitoring
- Data entry
- Microsoft office
- Call center experience
- Customer/Client relations
- HIPAA compliance
- Safe food handling
- Applicant tracking systems
- Talent acquisition
- Payroll processing
- Immunization administration
Languages
Spanish
Native or Bilingual
Timeline
Payroll Administrative Assistant
Samuel Hale
11.2023 - 07.2024
Senior Recruiter
Samuel Hale
08.2023 - 11.2023
Receptionist
Samuel Hale
05.2023 - 08.2023
Recruiter
SSPersonnel
12.2021 - 05.2023
Recruiter
1st Time Right
08.2021 - 12.2021
Medical Receptionist
Tweed Pediatrics
03.2020 - 08.2021
Medical Assistant
Loma Linda Foot & Ankle Center
06.2019 - 03.2020
Waitress
Our Place Restaurant
12.2018 - 06.2019
Warehouse Worker
Amazon
12.2018 - 06.2019
Customer Service Representative
Microflex Film
01.2016 - 12.2018
Certificate - Medical Asssistant
UEI
High School Diploma -
Valley View High School
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