Tanya McGuinn
Roscommon,Ireland
Summary
Experienced professional focused on customer relations and satisfaction. Achieves high levels of client engagement and retention through exceptional communication and problem-solving skills. Enhances customer experience by leveraging deep understanding of client needs and company services.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Customer liaison officer
Donal Quinn
Drumshanbo, County Leitrim
10.2025 - Current
- Facilitated positive customer experiences with clear and helpful information delivery.
- Ensured timely resolution of complaints with professionalism and empathy.
- Delivered outstanding service to enhance the company's reputation among clients.
- Represented customer needs in team meetings for better product alignment.
Medical secretary
Dr. Mary Costello
Ballaghadereen, County Roscommon
01.2024 - 10.2025
- Managed medical records, ensuring accuracy and accessibility.
- Helped maintain cleanliness within consultation rooms, promoting a healthy environment.
- Provided administrative support to medical staff, enhancing their productivity levels.
- Developed friendly relationships with patients to improve their comfort level during visits.
- Executed tasks given by healthcare professionals effectively leading to smooth workflow.
Dental secretary
Dr. Killian Vaughan
Boyle, County Roscommon
02.2023 - 01.2024
- Managed front desk operations effectively, providing excellent first impression to visitors.
- Assisted in maintaining a clean and hygienic clinic environment, contributing to patient satisfaction.
- Coordinated with insurance companies to process claims, ensuring smooth transactions for clients.
- Dealt with complex administrative tasks diligently minimising errors in paperwork.
- Handled incoming calls professionally whilst delivering excellent customer service over the phone.
Education
QQI Level 5 - SNA
CMIT
Ireland 10.2024 - 02.2025
QQI Level 5 - Nursing Studies
Ballinode College of Further Education
Sligo, County Sligo 09.2016 - 06.2017
QQI 5 - Sports and Recreation
Abbey Community College PLC
Boyle, County Roscommon 09.2015 - 06.2016
Skills
Customer service orientation
Prescription assistance experience
Interpersonal communication
Patientliaison
Triage procedure knowledge
Clinical correspondence
Quality Assurance
Patient file organisation
Scheduling
Positive attitude
Affiliations
- Gym • Travel • Culinary Exploration • Music
Accomplishments
VHI Mini Marathon, First Aid, CPR, Manual Handling, HACCP, Food
Handling, Barista Training
References
References available upon request.
Timeline
Customer liaison officer
Donal Quinn
10.2025 - Current
QQI Level 5 - SNA
CMIT
10.2024 - 02.2025
Medical secretary
Dr. Mary Costello
01.2024 - 10.2025
Dental secretary
Dr. Killian Vaughan
02.2023 - 01.2024
QQI Level 5 - Nursing Studies
Ballinode College of Further Education
09.2016 - 06.2017
QQI 5 - Sports and Recreation
Abbey Community College PLC
09.2015 - 06.2016