Summary
Overview
Work History
Education
Skills
Accomplishments
Passport and VISA
Languages
References
Timeline
Generic
TANU SETH

TANU SETH

Dublin

Summary

Results-oriented Functional Consultant recognized for enhancing operational efficiency through effective solutions. Proficient in business process analysis and ERP implementation, with a focus on change management. Demonstrated ability to solve complex problems and foster collaboration for successful project outcomes.

Overview

15
15
years of professional experience

Work History

Functional Implementation Consultant-Remote

AWC Software Pvt. Ltd. (SynerTrade)
05.2019 - Current
  • Successfully leading complex and large-scale implementations across various customers and regions at the same time.
  • Defining and executing implementation plans that are aligned with the product roadmap and business objectives.
  • Coordinating well with cross-functional teams to ensure timely and efficient implementation.
  • Managing end-to-end configuration of P2P, CLM, and SRM modules.
  • Configuring the platforms for performing UATs, and moving approved changes to the production platform.
  • Managed stakeholder expectations through regular status updates and reports.
  • Providing hyper-care support to customers post go-live.
  • Create documentation of the implementation process, including standard operating procedures, project plans, and case stories.
  • Surfaced insights and findings to support business and technical decisions.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring to client needs.
  • Maintain the training calendar and analyze training needs based on application upgrades or received customer-specific change requests.
  • Led internal training sessions to update teams on new technologies and implementation strategies.

Procurement Trainer

GDI Pvt. Ltd
Noida
05.2016 - 05.2018
  • Trained people from the hospitality industry on the usage of the procurement application (including key stakeholders like the DOF, Purchasing Manager, Cost Controller, Front Office staff, and other employees) to execute their day-to-day operations.
  • Conducted internal training sessions for new hires in different departments (Support, Development, Project Management, Tech Support, Supplier Adoption) on product usage.
  • Imparted on-the-job training by traveling to client sites, as well as by scheduling webinars/WebEx for offshore clients and vendors.
  • Owned the entire pre/post-training lifecycle activities (sending calendar invites, creating training materials, booking venues, and consolidating post-training feedback from participants).
  • Maintained monthly reports for hotels for auditing purposes, checking their consumption, budget, stores’ valuation, tracking internal requisitions, and purchase orders, invoicing.
  • Worked as a German language translator for hotels (Hilton, Hyatt, Marriott, Kempinski, Accor, Four Seasons, and Savoy-Fairmont) and their respective vendors in the European region.
  • Thirteen on-site sessions and 41 WebEx trainings were conducted for Marriott and Accor. Hilton, Savoy-Fairmont, and Kempinski globally.

German Access Order Placement Specialist

Wipro Technologies (British Telecom)
Pune
05.2014 - 12.2015
  • Dealt with European clients and the suppliers for British Telecom's cease process.
  • Floor management and intra-day management ensure the desk meets the closure of the required cessation on a daily basis.
  • Data entry work on a daily basis.
  • Maintained continuous focus on process metrics, quality, and escalating exigencies, and non-compliances.
  • Good knowledge of Classic/Tahiti order entry and usage of tools like Syspeo, LLOM, and Villa.

Customer Care Analyst (Amazon.de)

Concentrix (IBM)
Gurugram/ Pune
09.2010 - 05.2014
  • Managed customer queries pre and post order / payment related in web based German language process.
  • Advised customers based on their requirements and aimed at maximizing customer satisfaction by ensuring the integrity of data and keeping it secure.
  • Ensured quick and correct resolution to a problem.
  • Provided detailed information about offers and services offered by Amazon.
  • Promoted to handle customers from America & U.K. apart from European region, considering strong English communication skills.
  • Trained new members in the team & have done quality check of their work also.
  • Accountable for Performance management through effective review mechanism and maintaining a strong touchpoint via bi-monthly process reviews.

Education

B.A. -

Sikkim Manipal University, Central Board of Secondary Education
Delhi

Metric -

Central Board of Secondary Education
Delhi

B1 Level of German Language - Foreign Languages Education

Max Mueller Bhavan

Skills

  • Proficient in project management tools such as JIRA, ZOHO, and Confluence
  • Experience with Agile methodologies
  • Strong communication and problem-solving skills
  • Implementation and configuration
  • Project roadmap planning and prioritization
  • Reporting and documentation & business requirement documents analysis
  • Stakeholder management

Accomplishments

  • Managed a portfolio of projects, with a focus on meeting deliverables and timelines.
  • Collaborated with cross-functional teams to identify project risks and develop mitigation strategies.
  • Developed and maintained project schedules using MS Project and other project management tools.
  • Frequently get appreciation from clients and management for smooth deployment and implementation.
  • Running train-the-trainer programs for new teammates, also have conducted multiple trainings for clients.

Passport and VISA

  • Passport number - V7081888
  • VISA type - Stamp 1G

Languages

Hindi
First Language
English
Proficient (C2)
C2
German
Intermediate (B1)
B1

References

References available upon request.

Timeline

Functional Implementation Consultant-Remote

AWC Software Pvt. Ltd. (SynerTrade)
05.2019 - Current

Procurement Trainer

GDI Pvt. Ltd
05.2016 - 05.2018

German Access Order Placement Specialist

Wipro Technologies (British Telecom)
05.2014 - 12.2015

Customer Care Analyst (Amazon.de)

Concentrix (IBM)
09.2010 - 05.2014

B.A. -

Sikkim Manipal University, Central Board of Secondary Education

Metric -

Central Board of Secondary Education

B1 Level of German Language - Foreign Languages Education

Max Mueller Bhavan

Similar Profiles

CREATE PROFILE
TANU SETH