Tanja Devic
Dublin
Summary
Hardworking employee with customer service and time management abilities. Capable of handling high-volume tasks with an exceptional level of accuracy. Detail-oriented and able to learn new concepts quickly.
Overview
16
16
years of professional experience
Work History
Administrator
A AABound Ltd t/a Dynolocks - Dublin
Co Dublin
09.2021 - Current
- Answered phone calls from customers
- Created and maintained spreadsheets using Excel
- Creating and issuing invoices to customers
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Managed office supplies inventory and placed orders when necessary.
- Communicated with contractors and vendors to process orders
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Responded promptly to customer complaints in a professional manner.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Identified needs of customers promptly and efficiently.
Bar Supervisor
Grand Canal Hotel
Dublin
02.2020 - 09.2021
- Greeted and seated guests efficiently to establish prompt, high quality service.
- Delivered quality food and beverage service to numbers of guests per shift.
- Prepared and served ordered beverages, including coffee, espresso drinks and cocktails.
- Assisted with ordering supplies and restocking items as needed.
- Interacted with guests in a professional manner at all times.
- Trained new employees on proper bar tending techniques and food safety protocols.
- Performed opening and closing procedures each day.
- Balanced tills, handled cash and processed credit card payments
Accommodation Senior Supervisor
Grand Canal Hotel
Dublin
06.2018 - 02.2020
- Resolved customer service issues quickly and effectively.
- Maintained accurate records of employee attendance, absences, overtime.
- Trained new personnel on proper job functions and safety protocols.
- Established work schedules, assigned tasks, and monitored staff productivity.
- Delivered weekly sales, performance, and inventory reports to managers.
- Managed team of 15 employees, ensuring high productivity and quality standards were met.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Responded to customer questions regarding products, prices and availability.
Accommodation Supervisor
Grand Canal Hotel
Dublin
05.2017 - 06.2018
- Supervised a team of front desk agents, housekeepers, maintenance staff and other personnel.
- Performed administrative duties including filing paperwork, responding to emails.
- Managed the budget for hotel accommodations and forecasted future needs.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Administered new hire paperwork and maintained employee files.
- Handled guest complaints and issues
- Managed room allocations and bookings, optimizing occupancy and revenue.
Accommodation Assistant
Grand Canal Hotel
Dublin
04.2016 - 05.2017
- Cleaned rooms to a high standard
- Inspected public areas on a daily basis to ensure cleanliness standards were met.
- Assisted guests by providing directions or recommendations for local attractions or restaurants.
- Stocking up trolley with towels, clean linen and toiletries after each shift
- Report any lost property
Store Assistant
Kaufland K.D
Pula
07.2011 - 03.2016
- Communicated regularly with other store staff members to coordinate activities and resolve conflicts.
- Sorted items into appropriate departments to ensure efficient store operations.
- Maintained cleanliness of sales floor and backroom areas.
- Assisted customers in finding desired products throughout the store.
- Stocked shelves, organized displays, and rotated merchandise for freshness.
- Assisted in the preparation of reports on sales, inventory, and customer engagement.
Store Assistant
Vindija D.O.O VARAZDIN
Dublin
04.2008 - 10.2011
- Dealt with customers who entered the store
- Stocked shelves and racks
- Answered customer queries and complaints and provided prompt solutions.
- Dealt with customers refunds
- Handled customer transactions and balanced cash drawers.
Education
Diploma - Bookkeeping And Payroll
Ibat College
Dublin, Ireland07-2021
High School Diploma -
Skola Za Turizam, Ugostiteljstovo i Trgovinu
Pula, Croatia06-2006
Skills
- Attention to Detail
- Dependable and Reliable
- Bookkeeping
- Communication skills
- Problem-solving
- Team Work
- Fast learning
Languages
Croatian
First Language
English
Advanced (C1)
C1
Timeline
Administrator
A AABound Ltd t/a Dynolocks - Dublin
09.2021 - Current
Bar Supervisor
Grand Canal Hotel
02.2020 - 09.2021
Accommodation Senior Supervisor
Grand Canal Hotel
06.2018 - 02.2020
Accommodation Supervisor
Grand Canal Hotel
05.2017 - 06.2018
Accommodation Assistant
Grand Canal Hotel
04.2016 - 05.2017
Store Assistant
Kaufland K.D
07.2011 - 03.2016
Store Assistant
Vindija D.O.O VARAZDIN
04.2008 - 10.2011
Diploma - Bookkeeping And Payroll
Ibat College
High School Diploma -
Skola Za Turizam, Ugostiteljstovo i Trgovinu
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