TANIYA MIRAN
Limerick
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service mentality with a warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 5+ years of experience in the hospitality and tourism industry.
Overview
9
9
years of professional experience
Work History
Cooperate Booking Agent
Mustbook.ie
Limerick, Limerick
01.2023 - 07.2023
- Cultivated professional rapport with industry leaders to create a pipeline for new opportunities.
- Resolved client issues, liaising with directors or stakeholders to enforce contract terms.
- Negotiated contract terms and pay rates to achieve optimum outcomes on behalf of clients.
- Read and analysed manuscripts to decipher new opportunities for a diverse client base.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Generated repeat business by escalating and actioning feedback for maximum effect.
- Adhered to clients budgets while making plans.
CUSTOMER CARE EXECUTIVE - IMMIGRATION SERVICE DELIVERY OFFICE
ADEC ARISE EUROPE
LIMERICK
07.2022 - 01.2023
- Answering calls and servicing the customers, data Entering and follow-up system needs.
- Drove customer retention, building engaging relationships through every interaction.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels by [Number]%.
ORDER MANAGEMENT SPECIALIST
EIR COM GROUP
LIMERICK
01.2022 - 07.2022
- In working in automated machinery, production environment line to maintain the standard in the manufacturing
- Labeling packing related to finish good arrangement., / Technical Support & System Trouble shooting
- Deal efficiently & effectively with all customer queries whilst always maintaining call quality through every call
- Online orders, fulfilment times, shipping's, store information, customer tracking, advertising and corporate sales
DELI ASSISTANT- SUPERVISOR
LIMERICK
01.2020 - 01.2021
- Ensures proper team member coverage, reviewing rosters as needed, making cuts and adjustments whilst also communicating them with the store manager
- Packing, labeling and customer servicing Oversees cash
- Able to perform all cash-up duties, front and back of house functions including opening and closing procedures
- Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents.
Finish Product Executive
- Company is fully automated packing and value adding facility
- Responsibility aligns with inspecting the production line accuracy and product flow quality observation
- Packaging including automated packing line arranging to customer need
- Heat shrinks and printing in line with the process
- Production line inspection
- Answers telephones, takes and relays messages, and coordinates continuous telephone coverage with other administrative assistants
- Prepares memos, correspondence, reports, meeting minutes, presentations, and other material
SRI LANKA
GRI INTERNATIONAL
01.2017 - 01.2019
OPERATION EXECUTIVE
SASHA TRANSIT HOTEL
01.2015 - 01.2017
- Responsible to manage guest communications, providing a confident and engaging service to guests, ensuring their needs are met to a high standard in a pleasant and efficient manner.
Education
Masters - International Business Management specialize, Hospitality and Tourism
GRIFFITH COLLEGE
2020
Bachelors - International Business Management
MANAGEMENT AND SCIENCE UNIVERSITY
2018
Diploma - Airline Fares & E-Ticketing
nternationa Airline Ticketing Academy - IATA
Diploma - Cabin Crew
St. Paul's Milagiriya school
2013
Skills
- Contract management
- Best practices and standards
- Strategic planning and review
- Customer service
- Complaint resolution
- Order fulfillment
- CRM
- Key holder experience
- Service standard compliance
- Sales expertise
- International sales support
Languages
English
Advanced
sinahala
Fluent
Timeline
Cooperate Booking Agent
Mustbook.ie
01.2023 - 07.2023
CUSTOMER CARE EXECUTIVE - IMMIGRATION SERVICE DELIVERY OFFICE
ADEC ARISE EUROPE
LIMERICK
07.2022 - 01.2023
ORDER MANAGEMENT SPECIALIST
EIR COM GROUP
LIMERICK
01.2022 - 07.2022
DELI ASSISTANT- SUPERVISOR
LIMERICK
01.2020 - 01.2021
SRI LANKA
GRI INTERNATIONAL
01.2017 - 01.2019
OPERATION EXECUTIVE
SASHA TRANSIT HOTEL
01.2015 - 01.2017
Finish Product Executive
Masters - International Business Management specialize, Hospitality and Tourism
GRIFFITH COLLEGE
Bachelors - International Business Management
MANAGEMENT AND SCIENCE UNIVERSITY
Diploma - Airline Fares & E-Ticketing
nternationa Airline Ticketing Academy - IATA
Diploma - Cabin Crew
St. Paul's Milagiriya school
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