Dumo William
Dublin
Summary
Legal academic with a strong interest in finance. Experienced in credit risk, managing credit portfolios, and ensuring compliance with regulatory frameworks. Demonstrates excellent analytical, problem-solving skills, with a focus on maintaining quality results. Eager to learn and pursue opportunities at the intersection of law and finance.
Overview
6
6
years of professional experience
Work History
Complaints and Errors Investigator
Hays Recruitment/AIB
01.2025 - Current
- Managing credit and lending related complaints from investigation to the issuing out of final response letters in line with standards in complaints management procedures. Ensuring CPC regulatory obligations are met.
Credit Risk Officer
Humm Group
12.2023 - Current
- Analyzing transactional data and credit metrics to make informed risk related recommendations while contributing to fraud prevention and risk management policies.
- Identifying potential areas of risk, by investigating customer behavior, profiles, trends and anomalies for fraud and AML prevention, enhance due diligence and to improve overall credit management.
- Establishing and maintaining direct relationships with key stakeholders in risk areas, contributing to credit policy maintenance and escalating risk events to ensure compliance with risk management policies and governing legislation.
Mortgage Service Specialist
Bank of Ireland
02.2023 - 11.2023
- Handled service requests relating to existing BOI Mortgages including supporting the transition of over 150,000 KBC Mortgage accounts transferred over to BOI.
- Reduced out of course redemptions for the BOI mortgage Book by pre-empting and preventing potential switchers through strong retention conversations with customers.
- Supported the Collections team in the Administration of non-performing Current accounts and Personal Loans. Providing Alternative Repayment Arrangements on accounts in late arrears, while liaising with MABS and other relevant stakeholders.
Sales & Service Analyst
Accenture
11.2022 - 02.2023
- Worked within a large financial client portfolio providing sales and service assistance to personal lending customers for Allied Irish Bank.
- Processed and executed credit applications for Credit Cards, Overdrafts and personal Loans up to €60k including cross- selling of insurance products.
- Adhered to credit policy and regulatory requirements while maintaining SLA's for both Accenture and Allied Irish Bank.
Everyday Lending Advisor
Permanent TSB
04.2022 - 11.2022
- Processed and executed both voice and credit applications for Credit Cards, Overdrafts and Personal Loans within and agreed designated lending authority.
- Ensured timely turnaround of lending assessment, thus increasing overall team productivity in line with the Service Level Agreements, processes, and procedures.
Retail Assistant
Penneys
05.2019 - 01.2020
- Promoted customer loyalty and consistent sales by ensuring, all customers were treated fairly, with a smile and with while promoting the strong Primark/ Penneys values.
- Provided accurate information about store promotions, customer programs and products in store.
- Replenished and organized shelves, racks as well stock taking measures. Including cash till operations.
Education
Masters/ LLM - International Business Law
National University of Ireland Maynooth/ Lyon
12.2022
LLB Bachelor of Laws - undefined
National University of Ireland Maynooth
09.2019
Skills
- Microsoft Office
- Risk Analysis
- Customer Service
- Analytical Thinking
- Communication Skills
- Problem Solving
Languages
English
French
Extra-Curricular Activities
Legal Placement, Oxfam/ Maynooth University, Dublin, Ireland, 02/01/21, 05/31/21, During this University placement in conjunction with Oxfam Ireland. I contributed to a proposal to the House of Oriechtas, on new measures of Well Being and Progress for the Irish Economy. For centuries, GDP has been the key indicator for measuring the wealth and success of nations. However, this research looked beyond this traditional view, to focus economic progress on a more comprehensive and sustainable approach. Internship, Matheson Virtual, Dublin, Ireland, 09/01/21, 11/30/21, Non-disclosure Agreements., Appointment of a temporary Pre-Approval Controlled Function (PCF) with the Central Bank of Ireland., Litigation Learning., Finance and Capital Markets.
Timeline
Complaints and Errors Investigator
Hays Recruitment/AIB
01.2025 - Current
Credit Risk Officer
Humm Group
12.2023 - Current
Mortgage Service Specialist
Bank of Ireland
02.2023 - 11.2023
Sales & Service Analyst
Accenture
11.2022 - 02.2023
Everyday Lending Advisor
Permanent TSB
04.2022 - 11.2022
Retail Assistant
Penneys
05.2019 - 01.2020
LLB Bachelor of Laws - undefined
National University of Ireland Maynooth
Masters/ LLM - International Business Law
National University of Ireland Maynooth/ Lyon
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