Tamar Tsukilashvili
Galway
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proactive Hr Manager accomplished in hiring, developing and motivating employees. Successful at building rapport at all levels and resolving issues smoothly.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Volunteer Coordinator
Pernet CLG
Galway , Ireland
2023.11 - Current
- Set up weekly meetings with volunteers to discuss their progress and challenges.
- Managed a database of volunteer information.
- Arranged transportation, lodging, meals, and other logistics for volunteers attending events or conferences.
- Communicated regularly with volunteers, assisting with issues and questions.
Cleaning Team Leader (temporary)
West cleaning
Galway , Ireland
2024.02 - 2024.04
- Resolved customer complaints concerning cleanliness or service issues promptly and professionally.
- Provided feedback to cleaners based on inspection results or customer comments.
- Responded quickly in emergencies requiring immediate attention.
- Planned daily tasks for each cleaner as well as long-term goals for the team as a whole.
Volunteer Shop Assistant
Irish cancer association
Galway , Ireland
2024.01 - 2024.03
- Greeted customers and provided assistance with product selection.
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Maintained work area organization and cleanliness to uphold production levels and safety standards.
Customer Service Supervisor (German Spaeking)
Vodafone
Tbilisi , Georgia
2023.03 - 2023.09
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
Quality Manager/Assistant Project Coordinator
Tbilisi Public Transport Company/
Tbilisi , Georgia
2018.07 - 2023.09
- Developed and implemented quality management systems to ensure compliance with customer requirements.
- Conducted training sessions for employees on quality assurance processes, techniques and tools.
- Maintained records related to product inspections, tests, calibrations and other quality control activities in accordance with applicable regulations.
- Prepared reports summarizing findings from inspections, tests, investigations and other QA activities for senior management review.
- Trained and developed employees in effort to contribute to overall professional growth.
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
Advisory HR Consultant
Tbilisi Public Transport Company (Bus Depot))
Tbilisi , Georgia
2014.11 - 2018.07
- Developed innovative solutions to address client needs.
- Drafted reports, presentations, and other materials for senior management review.
- Facilitated meetings with stakeholders to discuss project progress and objectives.
- Maintained up-to-date knowledge of market trends and developments.
HR Manager
Tbilisi Public Transport Company
Tbilisi , Georgia
2009.09 - 2014.11
- Developed and implemented HR strategies to improve employee engagement and retention.
- Organized and facilitated team-building activities, including monthly staff meetings.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Coordinated training programs for new employees and existing staff members.
- Created and updated personnel files by entering information in HRIS.
Assistant HR Manager
Tbilisi Public Transport Company
Tbilisi , Georgia
2007.03 - 2009.09
- Managed payroll processing for all employees using ADP Workforce Now software.
- Maintained accurate records of employee personnel files according to legal requirements.
- Prepared monthly reports on labor costs, turnover rates and other key metrics.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
German Tutor
Language Centre
Tbilisi , Georgia
2005.09 - 2008.06
- Developed lesson plans to teach basic German language skills such as reading, writing and speaking.
- Created interactive learning activities for students to practice their German skills in an engaging environment.
- Integrated cultural elements into lessons to help students better understand the language.
Education
Certificate - Business Management
Georgian Institute of Public Affairs' - GIPA
Tbilisi2007-07
Master in Law - Law
Ecological-Economic institute Tbilisi
Tbilisi, Georgia2005-06
Bachelor Teaching in German Language And Literature - German Language And Literature
Tbilisi State University
Tbilisi, Georgia2002-06
Skills
- Workforce Management
- Quality Assurance
- Employee Relations
- Labor Relations
- Legal Compliance
- Human Resources Operations
- Creative and Critical Thinking
- Legal writing
- Collaboration and Teamwork
- Call Center Operations
- Customer Relationship Management (CRM)
- Training and mentoring
- Schedule Coordination
Languages
Georgian
First Language
English
Upper Intermediate (B2)
B2
Russian
Intermediate (B1)
B1
German
Proficient (C2)
C2
Certification
- Certificate in Management
- Certificate in finance management
- Certificate - Ms Office Specialist
- Certificate - English Intermediate Level
References
References available upon request.
Timeline
Cleaning Team Leader (temporary)
West cleaning
2024.02 - 2024.04
Volunteer Shop Assistant
Irish cancer association
2024.01 - 2024.03
Volunteer Coordinator
Pernet CLG
2023.11 - Current
Customer Service Supervisor (German Spaeking)
Vodafone
2023.03 - 2023.09
Quality Manager/Assistant Project Coordinator
Tbilisi Public Transport Company/
2018.07 - 2023.09
Advisory HR Consultant
Tbilisi Public Transport Company (Bus Depot))
2014.11 - 2018.07
HR Manager
Tbilisi Public Transport Company
2009.09 - 2014.11
Assistant HR Manager
Tbilisi Public Transport Company
2007.03 - 2009.09
German Tutor
Language Centre
2005.09 - 2008.06
Certificate - Business Management
Georgian Institute of Public Affairs' - GIPA
Master in Law - Law
Ecological-Economic institute Tbilisi
Bachelor Teaching in German Language And Literature - German Language And Literature
Tbilisi State University
- Certificate in Management
- Certificate in finance management
- Certificate - Ms Office Specialist
- Certificate - English Intermediate Level
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