Taha Elahmer
Dublin
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Community Operations Analyst
Covalen
08.2019 - Current
- Investigate and resolve issues that are reported on the client's site Respond to user inquiries with high quality, speed and accuracy
- Use market specific knowledge, signals and insights to spot solution to improve the support of our community
- Use your problem-solving skills to resolve large and complex business problems
- Maintain high standers of productivity & quality at all times
- Strict adherence to privacy & confidentiality of the Clint & users alike.
International Consultancy project
Diageo
05.2022 - 07.2022
- international consulting project with Diageo and Guinness as a part of the MSc international management at Trinity college Dublin
- partnered with senior and sales management on a number of activities to improve Guinness' performance and sales.
- assembling a final report outlining our findings and recommendations for enhancing client satisfaction.
Ticket Sales Agent
Sky handling partner
04.2018 - 12.2018
- Assisting customers with booking and purchasing airline tickets. Providing information on flight availability, schedules, itineraries, and fares.
- Assisting customers with their travel requirements, such as visa information, travel insurance, and baggage policies.
- Processing payments and issuing tickets.
- Handling inquiries and resolving any customer issues or complaints related to ticketing.
- Managing ticketing and reservation systems, ensuring accuracy and efficiency.
- Collaborating with other departments, such as customer service and baggage handling, to ensure a smooth travel experience for customers.
- Keeping up-to-date with airfare promotions, discounts, and industry trends.
- Providing exceptional customer service and building positive relationships with customers.
- Handling administrative tasks, such as maintaining ticket sales records, preparing reports, and tracking sales performance.
Sales Development Representative
Accenture
09.2017 - 04.2018
- Conducted outbound lead generation campaigns to identify and connect with potential clients, resulting in a 30% increase in qualified leads. -
- Collaborated with account executives and sales teams to develop and execute effective strategies for targeting and engaging prospective customers. -
- Leveraged CRM systems to track and manage leads, ensuring accurate and up-to-date information on each client. -
- Utilized strong communication skills to deliver compelling pitches and overcome objections, resulting in a 25% increase in conversions. - Consistently achieved and surpassed set monthly and quarterly sales targets, contributing to the team's overall success.
RETAIL SHOP ASSISTANT
Griffin Londis , Dublin
01.2017 - 08.2017
- Built lasting relationships with clients through customer service interactions.
- Employed innate positivity and enthusiasm to create enjoyable retail experiences for customers.
- Processed store deliveries, distributing products to storage areas and shop floors.
- Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.
- General customer services
Management of the warehouse & inventory Opening & closing the shop Securing products with anti-theft devices Check out positions
ACTIVITY STAFF
international house English school, Dublin
07.2016 - 09.2016
- Looking after & being responsible for young children in a summer camp Tasks including:
- Plans, leads, and implements camp programs for children.
- Supervises campers and ensures their safety, development, growth, skill achievement, and general well-being.
- Maintains a schedule for camp participants. Facilitates and creates lesson plans for daily activities.
- Organizes and leads various small and large group activities Ensures the cleanliness of the site.
- Assists in maintaining accurate program records, including incident reports, logbook documentation, and daily attendance.
- Records and tracks camper's dietary restrictions/allergies and ensures that the meals/snacks are distributed to them.
OIL SAFETY & SECURITY
Mellitah oil and Gas B.V, Tripoli Libya
01.2013 - 06.2014
- Coordinated system maintenance and repair to verify adherence to standards and specifications.
- Leveraged engineering principles and practices to identify and resolve equipment problems.
- controlling access via a gate and protecting vital equipment and machinery
Education
Master of Science - International management
Trinity college Dublin
Dublin 09.2021 - 11.2022
Bachelor of Arts - BA (HONORS) BUSINESS MANAGEMENT
Dublin Business School
Dublin 01.2017 - 05.2020
Certificate of Higher Education - Passengers service
Academy of aviation
Dublin 08.2017 - 09.2017
Skills
- Arabic – native & English – fluent
- Trustworthy
- exceptional relationship-building abilities, fostering trust and rapport with clients
- Proven track record of meeting and exceeding sales targets
- Problem solver
- organised and Time management
- Team player
- Sales
- Written and verbal communication
- Self-motivation
- Traditional seven steps of selling
- Critical Thinking Skills
- Flexibility
- Creativity
- Emotional Intelligence
Languages
Arabic
Native
English
Advanced
Timeline
International Consultancy project
Diageo
05.2022 - 07.2022
Master of Science - International management
Trinity college Dublin
09.2021 - 11.2022
Community Operations Analyst
Covalen
08.2019 - Current
Ticket Sales Agent
Sky handling partner
04.2018 - 12.2018
Sales Development Representative
Accenture
09.2017 - 04.2018
Certificate of Higher Education - Passengers service
Academy of aviation
08.2017 - 09.2017
RETAIL SHOP ASSISTANT
Griffin Londis , Dublin
01.2017 - 08.2017
Bachelor of Arts - BA (HONORS) BUSINESS MANAGEMENT
Dublin Business School
01.2017 - 05.2020
ACTIVITY STAFF
international house English school, Dublin
07.2016 - 09.2016
OIL SAFETY & SECURITY
Mellitah oil and Gas B.V, Tripoli Libya
01.2013 - 06.2014
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