Sylwia Nowak
Macroom
Summary
Excellent multitasker, have a willingness to learn and be challenged, with strong analytical and problem-solving skills. Have a solid understanding of the business, capable to interpret business indicators and working efficiently for continuous improvement. Focused on performance and capable of working to strict deadlines. Skilled in assessing client needs and cultivating compelling solutions. Well-trained decision-maker with focused attention to detail and drive to manage order flows with expert precision.
Overview
11
11
years of professional experience
Work History
Deputy Store Manager
Lidl Ireland GmbH
Cork
2018.03 - Current
- Implementation and supervision of standards: overseeing observance of, and product display standards in compliance with company policy
- Comprehensive management of quality, productivity, and effectiveness of store's activities, including, among other things, price control, and registration of product shortages
- Stock management: controlling optimum stock replenishment, monitoring stocks to ensure optimum inventory level securing sales process
- Excellent analytical and problem solving, prioritizing tasks, and dealing with customers' requests, and complaints daily
- Managed over 30 people working in different capacities and possessing different qualifications
- PC and Microsoft Office proficiency, Cash Management
- Inventory Management/ Inventory Control
- Ordering stock
- Work planner planning, Productivity planning
- Target-driven approach to KPIs
- Maintenance of high standards in store
- Monitored Automated System Replenishment and implemented activities: to ensure no errors and full availability in store
- Cold Chain/ Quality management: controlling and recording temperatures
- Followed quality procedures for compliance with corporate requirements.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed and interpreted store trends to facilitate planning.
- Reviewed sales and gross profit report to determine options for increasing market growth.
- Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.
Duty Manager
Lidl Ireland GmbH-
Cork
2017.10 - 2018.02
- Support Store Manager in day-to-day operations of store.
- Target-driven approach to KPIs
- Managed motivated and developed store team.
- Maintained excellent shop floor presentation.
- Ensure adequate stock levels are maintained at all times.
- Handling cash procedures.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Managed overstocking, restocking, and inventory control procedures during shift.
Customer Assistant
Lidl Ireland GmbH
Cork
2016.07 - 2017.10
- Helped customers complete purchases, locate items and join reward programs.
- Cleaned and sanitized cashier workstation and scanning area.
- Trained new cashier team members in customer service and money handling processes.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Customer Care Assistant/ Hostess, Cashier
McDonald Restaurant, Mahon Point
2014.01 - 2016.01
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Housekeeping Attendant
Ballyvolane House
Castlelyons
2012.01 - 2014.01
- Customer service, Laundry service, Room service
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Coordinator
Credit House Zory
2008.01 - 2009.01
- Managing and motivating team
- Setting clear objectives, standards, and sales targets for all staff
- Act as coach and facilitator primary to enhance and empower staff learning
- Managing stock levels and making key decisions about stock control
- Using information technology to record sales figures and for data analysis and planning
- Ensuring standards for quality, customer service, health, and safety are met
- Responding to customers' requests and complaints.
- Entered data, generated reports, and produced tracking documents.
Education
Certificate Level 8 - Biopharmaceutical Supply Chain Management
Munster Technological University
Cork08.2022
Bachelor of Business - Supply Chain And Transport Management
Munster Technological University
Cork08.2021
Diploma - Retail Management
Lidl Ireland
Lidl RDC Charleville08.2018
Higher Certificate Award - Business Studies
Munster University Technology
Cork08.2017
Intermediate -
Cork School of English
Cork2012
Credit House" Poland Training Academy -
Information Management' College
Poland2008
Skills
- Business Leadership
- Inventory Control Processes
- Stock Rotation
- Customer Service
- Stock Management
- Inventory Tracking and Management
- Leadership
- Cost Efficiency
- Six Sigma Methodologies
- Effective Customer Communication
- Data Communications
- Critical Thinking
- Operational Efficiency
- Safety Stock Level Maintenance
Languages
Polish
Native language
English
Proficient
C2
Timeline
Deputy Store Manager
Lidl Ireland GmbH
2018.03 - Current
Duty Manager
Lidl Ireland GmbH-
2017.10 - 2018.02
Customer Assistant
Lidl Ireland GmbH
2016.07 - 2017.10
Customer Care Assistant/ Hostess, Cashier
McDonald Restaurant, Mahon Point
2014.01 - 2016.01
Housekeeping Attendant
Ballyvolane House
2012.01 - 2014.01
Coordinator
Credit House Zory
2008.01 - 2009.01
Certificate Level 8 - Biopharmaceutical Supply Chain Management
Munster Technological University
Bachelor of Business - Supply Chain And Transport Management
Munster Technological University
Diploma - Retail Management
Lidl Ireland
Higher Certificate Award - Business Studies
Munster University Technology
Intermediate -
Cork School of English
Credit House" Poland Training Academy -
Information Management' College