Sylwia Gospodinova
Classes Lake
Summary
Dedicated sales assistant with a decade of experience in the retail sector, known for strong sales and organizational capabilities. Expertise in motivating customers to make purchases while effectively managing multiple tasks in a team environment. Eager to embrace new challenges and expand professional knowledge. Looking for a position that fosters growth and development.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Offering strong communication and organisational skills, with friendly and welcoming attitude. Knowledgeable about customer service, multitasking, and handling administrative tasks. Ready to use and develop interpersonal, time-management, and problem-solving skills in [Desired Position] role.
Overview
20
20
years of professional experience
Work History
SALES ASSISTANT
Maxol Ballincollig
Ballincollig
09.2007 - Current
- Enhanced store performance by driving sales and delivering exceptional customer service.
- Increased store revenue through effective suggestions of upgrades, insurance, and add-ons.
- Assisted customers at sales counter by providing product information and support.
- Offering face to face advice to customers on the store's products.
- Oversaw cash and payment systems, ensuring adherence to company procedures and policies.
- Accepted and processed cash, cheque, card and mobile payments.
- Responsible for the daily management of the till in the absence of the senior members.
- Handling customer complaints in a calm manner.
- Ensuring that all areas are clean and adhere to the company's clear floor policy and Health and Safety requirements.
- Prepared merchandise for purchase or rental.
- Described merchandise and explained use, operation and care.
- Recommended, selected and located merchandise based on customer desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
- Utilized CRM systems to track customer interactions and sales opportunities.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted in creating displays to promote products.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Organized merchandise back stock for easy access and visibility.
- Provided exceptional customer service to enhance shopping experience.
- Educated customers about promotions and loyalty programs.
SALES ASSISTANT
Retail Store
Grabowiec
07.2006 - 08.2007
- Educated customers about promotions and loyalty programs.
- Informed customers about current promotions and discounts.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Assisted customers with returns, exchanges and refunds.
- Recommended, selected and located merchandise based on customer desires.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted customers in locating products, providing detailed information and recommendations.
- Replenished merchandise on shelves throughout the day.
- Accepted and completed cash, check and credit card payments.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Collaborated with team members to meet daily sales goals.
- Assisted in creating displays to promote products.
- Ticketed, arranged and displayed merchandise to promote sales.
- Ticketed and arranged merchandise for effective display in store.
- Bagged and packaged customer purchases efficiently at checkout.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Prepared merchandise for purchase or rental.
- Described merchandise and explained use, operation and care.
- Maintained records related to sales for store management.
- Utilized CRM systems to track customer interactions and sales opportunities.
- Analyzed customer feedback data to identify areas of improvement within store's services.
Education
Certificate of Higher Education -
Grammar School
Grabowiec, PolandSkills
- Customer support in retail
- Loss prevention expertise
- Experience in commission sales
- Merchandising excellence
- Collaboration and autonomy
- Proficient with numbers and technology
- Sales promotion techniques
- In-depth product understanding
- Articulate and professional demeanor
- Self-directed problem solving
- Detail-oriented organization
- Timely task completion
Work History
1 year and 2 months,18 years and 11 months
References
1 year and 2 months,18 years and 11 months
Languages
1 year and 2 months,18 years and 11 months
Timeline
SALES ASSISTANT
Maxol Ballincollig
09.2007 - Current
SALES ASSISTANT
Retail Store
07.2006 - 08.2007
Certificate of Higher Education -
Grammar School