Microsoft Office
Sylvia Wrobel
Bachelor Of Dental Surgery Student
Mississauga
Summary
Experienced server with proven history of providing excellent customer service. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Server
Jack Astor’s Bar and Grill
05.2022 - 08.2024
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Trained new team members on restaurant procedures, menu items and performance strategies.
Dental Office Coordinator
Dr. Doan Dentistry
05.2021 - 06.2024
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Sanitized trays, instruments and surfaces for a clean dental office setting and patient safety.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Barista
Starbucks
05.2021 - 05.2022
- Created variety of hot and cold drinks with consistently positive customer satisfaction.
- Trained new employees
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Research Assistant
Trillium Health Partners Institute for Better Health
05.2019 - 08.2019
- Reviewed online resources for relevance to current projects.
- Supported document and file management for various projects as designated by principal investigator.
- Participated in team meetings.
- Worked with principal investigators to coordinate qualitative research activities.
Volunteer
Trillium Health Partners
07.2015 - 01.2018
- Assisted on patient units with administrative and clinical tasks as needed.
- Provided wayfinding support and visitor assistance at information desk.
- Provided quality customer service to all patients, staff and visitors.
- Adhered to policies and procedures to promote hospital mission and vision.
Education
Bachelor of Dental Surgery -
University College Cork
Cork 04.2001 -
Honours Bachelor of Medical Science - Pharmacology and Pathology
University of Western Ontario
London, ON 09.2018 - 06.2022
High School Diploma -
St. Martin Catholic Secondary School
Mississauga, ON 09.2014 - 06.2018
Skills
Customer Service Oriented
Strong Interpersonal Communication Skills
Hospitality service expertise
Team collaboration
Certification
Smart Serve Certified
Software
Squirrel POS System
Timeline
Server
Jack Astor’s Bar and Grill
05.2022 - 08.2024
Dental Office Coordinator
Dr. Doan Dentistry
05.2021 - 06.2024
Barista
Starbucks
05.2021 - 05.2022
Research Assistant
Trillium Health Partners Institute for Better Health
05.2019 - 08.2019
Honours Bachelor of Medical Science - Pharmacology and Pathology
University of Western Ontario
09.2018 - 06.2022
Volunteer
Trillium Health Partners
07.2015 - 01.2018
High School Diploma -
St. Martin Catholic Secondary School
09.2014 - 06.2018
Bachelor of Dental Surgery -
University College Cork
04.2001 -
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