Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AccountManager

Sylvia Taofik Husain

London

Summary

A positive and supportive individual with a proven track record of hitting targets.A natural team worker who is results driven and aim to achieve highest level of customer satisfaction. Accustomed to sustaining a strong work ethic whilst working in fast paced environments. Equipped with commercial awareness with ability to project manage and meet deadlines. Looking for a permanent customer service position that can offer training, new skills and career development as well as utilising key strengths.

Overview

11
11
years of professional experience

Work History

Account Manager

HireRight
05.2022 - 08.2023
  • Supervised overall retention, growth and support for multiple clients including Lloyds Bank, AIG and Morgan Stanley
  • Presenting marketing materials to clients and informing them about procedural changes
  • Maintain up to date client documentation including Service Level Agreements and Terms of business, Meeting Minutes and Client Guides
  • Providing candidate and company specific information via progress reports routinely in response to all levels of client enquiry

Senior Customer Service Representative

HireRight
04.2019 - 05.2022
  • Proficiency with consistent first-hand accurate solution
  • Competent in using multiple communication channels such as Phone, Email and Live Chat
  • Ability to provide training to existing/new clients regarding services, process and guidelines
  • Communicating with the relevant teams to ensure quality service is provided and without delay

Customer Service Manager

Ladbrokes
11.2017 - 04.2019
  • Excellent communication with customer and capable of resolving complaints and issues in a professional manner
  • Training and development for Customer Service Assistance
  • Having commercial awareness and understanding of personal impact on shop profitability
  • Ensuring compliance with the following: Health and safety procedures, responsible gambling, security procedures, think 21, cost control

Team Coach

Next
12.2012 - 11.2017
  • Dealing with customer queries over the phone and in person
  • Rotas and handovers
  • Liaising between the team and management
  • Supervising and monitoring training and development for new starters

Education

BA Hons - Criminology and Criminal Justice

Middlesex University
07.2012

A Level - Health and Social Care Double Award

Maria Fidelis Convent 6th Form
07.2009

Skills

  • Technical support
  • Flexibility and creativity
  • Building and maintaining long term relationships with clients
  • Generating reports and presentations
  • Potential to manage difficult behaviour and emergencies effectively
  • Ability to maintain confidentiality
  • Good organisation
  • Prioritisation
  • Multitasking
  • Good interpersonal skills with outside agencies
  • Account management
  • Data analysis
  • Sales Force and CRM Tools
  • Problem Solving
  • Upselling and cross selling
  • SWOT Analysis

Accomplishments

  • Revenue growth, Contributed to company profit increase of 1.2 million in first 6 months of Account Management role
  • Rapid Turnaround Time, Created Baker Hughes a package including only products with quick turnaround times and onboarding increased by 50%
  • Awards, Awarded for employee of the month, Service first mindset, Collaborative spirit and Sense of ownership

Timeline

Account Manager

HireRight
05.2022 - 08.2023

Senior Customer Service Representative

HireRight
04.2019 - 05.2022

Customer Service Manager

Ladbrokes
11.2017 - 04.2019

Team Coach

Next
12.2012 - 11.2017

BA Hons - Criminology and Criminal Justice

Middlesex University

A Level - Health and Social Care Double Award

Maria Fidelis Convent 6th Form

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Sylvia Taofik Husain