Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic
Sylvain Kezir Mangoni

Sylvain Kezir Mangoni

Dublin,Leinster

Summary

Organised Proactive French Speaking Front Desk Receptionist / call Center Customer Service with excellent communication and problem-solving skills. Strong track record in hospitality operations management and cultivating customer relationships. Steadfast professional with comprehensive management experience and interpersonal skills. Demonstrates integrity and good work ethics in dealing with customers. Ambitious Peace maker volunteer driven to assist hospitality teams in top-quality customer care delivery. Strong knowledge of hospitality requirements and customer care charting practices, supported by robust academic record. Goal-oriented individual seeking to gain work experience and apply leadership skills. Possesses strong objective to serve customers, renew contracts and preserve trusting relationships. Flexible to work in fast-paced environments.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work history

Universal Ambassador of Peace, Volunteer

Universal Peace Federation
Dublin, Dublin
09.2023 - Current
  • Drafting scientific, academic and technical papers about World Peace initiatives.
  • Planning and conducting academic research into Natural Resources wealth as one of the sources of permanent or temporary communities conflicts.
  • Considering trans boundaries natural resources issues analytically and from multiple perspectives to offer innovative peace solutions.
  • Applying scientific methods to plan and execute impartial research studies investigating the peace channels to bring community development from the fair sharing of their common natural resources such ground water, minerals, oil and gas in the strict respect of the environment and climate change consideration.
  • Collecting data on contemporary political institutions and opinions to gain comprehensive understanding of current political trends.
  • Presented findings and conclusions for publication and use by UPF and UN organisations.
  • Managing personal professional development by attending conferences, conducting research and participating in specialized Earth Sciences trainings.
  • Interacting professionally with individuals across various disciplines in research environments.
  • Developing theories, models and methods to interpret and describe nature of human experience, events and behavior.
  • Developing professional network with respected researchers and scientists.
  • Disseminating results of scientific investigations to increase impact of science on politics and society.
  • Consulting and evaluating primary and secondary sources of information to reach balanced conclusions.
  • Formulating and presenting solid arguments persuasively through written reports and oral presentations on zoom conferences and webinars.
  • Promoting transfer of knowledge of Peace Making within and outside of scientific communities.
  • Integrating research ethics and scientific integrity principles in research activities.
  • Extracting relevant and authentic materials to inform deep-dive research into natural resources disputes as main source of conflicts .
  • Reporting on findings of investigations to inform and guide political and personal actions.

Volunteer, Artist

Rather Gather Culture Dublin
01.2023 - Current
  • Facilitating smooth running of intercultural events, liaising with venue staff and suppliers to troubleshoot and coordinate operations.
  • Facilitating collaborative and diversity artists performance tracking by clearly defining event objectives, target audience and key metrics.
  • Streamlining Multi cultural Exhibitions and Art processes in Opera sales and catering, reducing event planning time by 20%.
  • Promoted events through public campaigns and Social Medias exceeding attendance goals by 30%.
  • Managing budgets over 10,000 € for collaborative multi cultural events attended by up to 500 guests.
  • Monitored event activities to verify constant compliance with health and safety policies and legislation.
  • Negotiated venue hire rates that led to 1,000 € cost savings.
  • Using Google meet,zoom, google forms, monkey surveys software to plan and coordinate 100 cultural events webinars, receiving 80% positive attendee feedback.
  • Coordinating photographers, videographers, musicians and dancers for seamless rehearsals and event ceremonies.
  • Maintaining close communication with stakeholders to achieve wedding goals and mitigate event issues.
  • Liaising with marketing and PR colleagues to promote special events in social calendars.
  • Preparing, monitoring and maintaining event budgets.

Public Campaign

Love & Affectionate Family Ireland
Dublin, Dublin
01.2023 - 06.2023
  • Supported marketing manager in marketing strategy delivery by collating information to analyse next course of action.
  • Engaged key audiences via social media channels using content generation and channel management.
  • Analysed customer data and market trends to enhance product offerings.
  • Developed, implemented and maintained marketing policy to support objectives.
  • Built campaign landing pages and web forms to support marketing activity and generate qualified leads.
  • Enhanced engagement and improved conversion rates by advertising online.
  • Liaised with designers and external agencies to define artwork and production specifications.
  • Tracked marketing and sales performance and innovated strategies to gain favourable results.
  • Collected and analysed data to provide direction to marketing managers for projects.
  • Maintained and updated department website by proofreading and editing content.
  • Oversaw department budget and used cost-effective measures for marketing activities.
  • Designed and executed engaging HTML email marketing campaigns using click-through rate.
  • Formulated and submitted performance and progress reports to management.
  • Attended marketing events and conferences to raise brand awareness.
  • Assisted in interviewing, hiring and training marketing staff members to adhere and maintain brand vision.
  • Created compelling marketing copy for print and digital formats, highlighting key selling points to increase sales.
  • Participated in department meetings to discuss new ideas for upcoming projects.
  • Selected advertising sites and media channels ideal and compatible with brand.
  • Screened and approved marketing campaigns and plans before implementation.
  • Supported marketing manager in delivering successful campaign activity through drafting and fact-checking copy, sourcing imagery and producing video content.

French Tutor

Love & Affectionate Family Dublin
01.2015 - 03.2023
  • Discussed student progress in meetings and through regular correspondence to provide parents with updates and developments.
  • Assessed students' progress to create and implement action plans.
  • Generated and developed new course material to align with curriculum.
  • Taught exact pronunciation of French words to explain sounds and meanings of language.
  • Trained students for French essay writing competition to add achievements to resume.
  • Marked and assessed classwork, to verify student work and exceed target grades.
  • Organised themed lessons to highlighted various French-speaking countries and raise cultural awareness in students.
  • Implemented disciplinary measures to increase student attendance.
  • Applied various instructional approaches, experiential learning and self-assessment to increase retention and understanding.
  • Employed assistants to write innovative lesson plans and improve student understanding of French language and culture.
  • Organised exchange opportunities and cultural visits for students to France to learn about culture and history.
  • Targeted practice and revision to develop students' abilities in speaking and writing.
  • Employed dual language skills in French and English to teach classes for different levels.
  • Established individualised study programmes to enhance growth and productivity.

Night Porter

Imperial Hotel Dundalk PR Dundalk
02.2018 - 03.2020
  • Avoided overcapacity concerns by ensuring smooth, timely guest relocation.
  • Checked 238 late arrivals and early departures per shift, using Opera PMS and Guest Master softwares.
  • Enabled smooth service delivery by briefing all night staff on nightly activities, including group and VIP arrivals and special requests.
  • Oversaw night operations of 52 room property to guarantee guest satisfaction and safety.
  • Maximized sales opportunities for food, beverage and rooms, contributing to 3% sales revenue growth within 3 months.
  • Processed various payment types, including room charges, cash, checks, debit and credit with 100% accuracy.
  • Performed daily night audit, resolving room status and rate discrepancies with 91% success.
  • Operated telephone switchboard station to process 70 queries per shift with 85% guest satisfaction.
  • Maintained company image, verifying staff uniform and personal appearance were clean and professional.
  • Ensured profitable operations by implementing and enforcing financial controls.
  • Maintained safety and security at night, reporting suspicious persons, activities and hazardous conditions to supervisor.
  • Responded to cardiac arrests and provided trolley and supporting equipment for such incidents.
  • Verified correct, compliant collection, handling and disposal of soiled and clinical hospital waste.
  • Cleaned and disinfected used equipment from wheelchairs to pottering chairs.
  • Handled safe, secure storage and care of patients' property, confirming appropriate items were correctly and accurately returned.
  • Reported clinical and no-clinical incidents and accidents to line manager.
  • Ran delivery and acceptance service for clean and dirty linen, aiding smooth-running laundry provisions.
  • Provided safe, timely transportation of varied goods, food and waste within hotel grounds.
  • Sorted and dispatched mail, parcels and newspapers swiftly and accurately within hotel areas.
  • Transferred guests safely between hotel to Airport and vice versa.
  • Prioritized infection control by consistently adhering to regulations, enhancing continued quality of guest care.
  • Delivered room delivery meals to guests quickly and safely to reduce wait times.
  • Assisted and reacted in unforeseen circumstances or in event of emergency situations.
  • Assisted in keeping accurate records in line with service delivery.
  • Collected and disposed of bins and hazardous waste in line with strict policies.
  • Operated hotell beds, trollies, portering chairs and wheelchairs in line with hospitality policies and correct manual handling techniques.

Receptionist, Front desk customer

Bridge House
04.2017 - 02.2018
  • Achieved 5-star reviews by delivering outstanding customer service.
  • Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
  • Handled customer payments and updated reservations with Guest Master Software.
  • Handled customer payments and updated reservations with Opera MS
  • Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
  • Collected and processed guest data in line with data protection regulations.
  • Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
  • Registered guest information on hotel database to maintain accuracy.
  • Greeted guests and facilitated check-in and check-out procedures.
  • Verified ID and payment preference of guests.
  • Provided guests with keys and directions to room.
  • Answered and transferred calls to designated recipients.
  • Scheduled and made reservations for guests using hotel and management software.
  • Informed guests regarding hotel events and announcements.
  • Calculated billings and hotel charges and provided receipts.
  • Addressed questions and escalated issues complaints to management.
  • Scheduled conference rooms for events and seminars.
  • Assisted staff with administrative duties during peak schedules.
  • Maintained tidy work area to support cleanliness and quality standards.
  • Collaborated with housekeeping and maintenance to address needs of guests.
  • Submitted incident and activity reports to manager to inform future decision-making on policies.

Education

Professional Diploma - Project Management

University College Dublin
Dublin, Leinster
01.2023 - 09.2023

Master of Sciences - Geology

Trinity College Dublin
Dublin, Leinster
03.2017 - 06.2020

Skills

  • IT'S (Office) Skills: Microsoft Office: Word, Excel, Access, PowerPoint, Outlook and Explorer Zoom meetings, Medias
  • Communication Skills: multilingual /English speaking employee always working in multicultural environments
  • Others skills: surveys online (monkey, Google forms), field surveys, field campaigns, analytical skills, customer
  • Relationship management, customer satisfaction, customer service, problem solving, written communication
  • Confidentiality understanding
  • Appointment scheduling
  • Meeting support
  • Schedule management
  • Meeting planning
  • Multi-line phone systems
  • Prioritisation and time management
  • Appointment setting
  • Report analysis
  • Cross-functional communication
  • Assessment scheduling
  • Professional and mature
  • Dedicated team player
  • Results-orientated
  • Detailed meeting minutes
  • Microsoft Office proficiency
  • Strong interpersonal skills

Languages

English
Fluent
French
Proficient (C2)
Swahili
Fluent
lingala
Native

References

Aidan McCormack Project Supervisor University College Dublin  -  professional.academy@ucd.ie

Dr. Chris Nicholas MSc. Thesis supervisor Trinity College Dublin  -    nicholyj@tcd.ie

Joyce Yetunde CEO  Loving & Affectionate Family - lovingandaffectionatefamily@gmail.com

Terrence Ziafwila Supervisor Bridge House Guest House +353 87 685 4098

 Rominere CEO Rather Gather  rrathergather@gmail.com

Timeline

Universal Ambassador of Peace, Volunteer

Universal Peace Federation
09.2023 - Current

Volunteer, Artist

Rather Gather Culture Dublin
01.2023 - Current

Public Campaign

Love & Affectionate Family Ireland
01.2023 - 06.2023

Professional Diploma - Project Management

University College Dublin
01.2023 - 09.2023

Night Porter

Imperial Hotel Dundalk PR Dundalk
02.2018 - 03.2020

Receptionist, Front desk customer

04.2017 - 02.2018

Master of Sciences - Geology

Trinity College Dublin
03.2017 - 06.2020

French Tutor

Love & Affectionate Family Dublin
01.2015 - 03.2023

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Sylvain Kezir Mangoni