Syed Zulqarnain

Transdev

Blackburn, Lancashire

11.2021 - 03.2023

Reported any incidents or accidents promptly to management, maintaining transparency in operations.
Carried out routine checks on the vehicle before trips for smooth operation during journeys.
Assisted passengers with special needs to board and alight in a safe manner.
Enhanced customer satisfaction with professional driving services.
Managed difficult behaviour from passengers professionally, maintaining peace and order within the bus.
Handled emergency situations calmly, ensuring passenger safety.
Adhered to local traffic laws whilst operating large vehicles in crowded urban areas.
Dealt courteously with passengers, promoting good public relations for the company.
Handled fare transactions efficiently, avoiding delays in journey times.
Maintained vehicle cleanliness for an enjoyable travel experience.
Complied with and enforced company rules and regulations in customer-facing role to maximise on-board safety.
Demonstrated fantastic customer service in all customer interactions, answering queries in professional and tactful manner.
Built friendly rapport with passengers through positive demeanour and interpersonal skills.
Guaranteed buses were in working order by conducting pre-shift inspections and vehicle checks.
Carried out complex manoeuvres in busy, high pressure environments.