Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Syed Kazim Hussain

Portlaoise

Summary

Store Manager with extensive experience at Lidl Ireland, recognized for exceptional team management and customer service skills. Expertise in inventory control and conflict resolution leads to consistently exceeding customer expectations. Proven leadership enhances operational success and team performance, resulting in an outstanding shopping experience. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

23
23
years of professional experience

Work History

CAB Customer Service

Self Employed
Dublin, Portlaoise, Ireland
09.2023 - Current
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Store Manager

Lidl Ireland (GMBH)
Dublin , Portlaoise, Ireland
05.2007 - 09.2023
  • Managing, motivating and developing a team of Customer Assistants and Deputy Store Managers and create an environment of respect and trust
  • Recruiting and developing the best possible talent to ensure the long term success of the business
  • Guarantee customer satisfaction by always aiming to exceed customer expectations and safeguarding customer service standards in your store
  • Monitoring and controlling staff costs, store productivity, inventory differences, write-offs and operational costs
  • Ensuring full availability across the entire product assortment and adequate staffing levels at all times
  • Apply and control the company principles of ‘Store Cleanliness’, ‘Customer Friendliness’ and ‘Minimal Queues at Tills’
  • Monitor and ensure proper rotation of stock, freshness control and C-Date (Customer Date) checks
  • Adhere to all company procedures and commercial standards, i.e. reaching agreed store standards, presentation of merchandise, merchandising plan, etc.
  • Ensure correct prices are displayed throughout store at all times

Store Manager

Haagen Dazs
Dublin
09.2003 - 05.2007
  • Maintaining weekly reports i.e. a-Sales Report b-Sales Analysis
  • Managing staff rota’s with respect to business need.
  • Managing Human resource department.i.e a-Selection and recruitment b-Training and development c-Employment legislation.
  • Maintaining ESP(Environment Services and Products) standards with conjunction of Haagen-Dazs Franchise.
  • Follow Health and safety standards with respect to legislation.
  • Tracking deliveries within company standards.
  • Responsible for making sure that the customers is well looked after and served properly.
  • Taking up stock count every week and checking up on weekly deliveries making sure that all ordered is delivered.
  • Doing cash count, scoop rating and recording daily sales at the end of the day.
  • Reporting the management on the day-to-day activities daily.
  • Daily Cash reconciliation
  • Daily book keeping, cash analysis and record day to day transaction.

Supervisor

Fashion Outlet
Dublin
03.2002 - 04.2003
  • Merchandising
  • Pricing, tagging, and giving ideas for new promotions of product.
  • Setting up the manikins externally.
  • Stock taking and making sure that every thing is stocked up regularly. Also dealing with weekly deliveries.

Education

GRADUATION IN FINE ARTS -

01.2001

High School -

01.1998

Skills

  • Outlook
  • Customer service
  • Team management
  • Word
  • Excel
  • Access
  • First Aid Qualified
  • Inventory control
  • Sales analysis
  • Employee training
  • Stock management
  • Data reporting
  • Customer relationship management
  • Staff scheduling
  • Conflict resolution
  • Problem solving
  • Effective communication
  • Collaboration
  • Supervision and leadership
  • Cultural awareness
  • Training & Development
  • MS office
  • Flexible and adaptable
  • Analytical

Hobbies and Interests

  • Music
  • Football
  • Current affairs

References

Could be furnished when requested

Timeline

CAB Customer Service

Self Employed
09.2023 - Current

Store Manager

Lidl Ireland (GMBH)
05.2007 - 09.2023

Store Manager

Haagen Dazs
09.2003 - 05.2007

Supervisor

Fashion Outlet
03.2002 - 04.2003

GRADUATION IN FINE ARTS -

High School -

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Syed Kazim Hussain