Svitlana Potapova
Carrick-On-Shannon,County Leitrim
Summary
Organised and dependable with 11 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Secures team success through hard work, attention to detail and excellent organisation. Share knowledge to achieve results.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Trasport manager
Private enterprise Trans Logistic
Krasilovka , Kyiv region
2011.07 - 2022.09
- Used Microsoft Word and other software tools to create documents and clear communications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Created cost-effective haulage plans in line with customer expectations and service level agreements.
Administrative manager
TOV Profrembud
Kyiv , Kyiv
2006.01 - 2010.06
- Streamlined office workflows for enhanced productivity.
- Implemented and enforced robust filing systems for quick, accurate document retrieval.
- Audited office supplies to minimise waste and control expenditures.
- Carried out day-to-day duties accurately and efficiently.
- Received and processed stock using inventory management system.
- Consistently arrived at work on time and ready to start immediately.
- Delivered services to customer locations within target timeframes.
- Completed customer orders with speed and accuracy.
- Monitored and updated stock levels and inventory databases.
Education
Diploma of Higher Education - Geodesy
University of Geodesy of New Technologies
KYIV 2008.09 - 2012.06
Skills
- Customer rapport
- Knowledge of 1С
- Communication skills
- Business administration
- Responsible
Languages
Ukrainian
Native
Russian
Fluent
English
Elementary
Timeline
Trasport manager
Private enterprise Trans Logistic
2011.07 - 2022.09
Diploma of Higher Education - Geodesy
University of Geodesy of New Technologies
2008.09 - 2012.06
Administrative manager
TOV Profrembud
2006.01 - 2010.06
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