Svatopluk Vagner
Dublin,Ireland
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Restaurant Server
Vosporos Grill-House, Sani-Ikos Group
Chalkidiki, Greece
2025.06 - 2025.09
- Recently participated in a three-month temporary full-time paid position in Greece.
- Worked as a sever in a high-end, traditional Greek taverna located within a luxury five-star hotel complex called Sani Resort.
- I was responsible for guest service, usually around 150 reservations per day, maintaining a welcoming atmosphere and coordinating smoothly with international team members in a high-standard hospitality setting.
- Delivered food and beverages efficiently to tables whilst collaborating with kitchen staff for timely service.
Front Office Agent
Vienna House Andel's Prague
Prague, Czech Republic
2023.08 - 2025.02
- Managed check-in and check-out procedures efficiently and ensuring a smooth guest arrival and departure experience.
- Handled reservations, their adjustments of cancellations using property management software called OPERAcloud.
- Processed payment and managed cash transacions accurately, maintaining a balanced cash drawer.
- Created administrative reports for breakfast, no-show reservations, VIP guests or minibar report using MicrosoftExcel and MicrosoftWord.
- Trained new front office members on procedures, enhancing team performance and service delivery
- Maintained knowledge of hotel policies and emergency procedures to ensure guest safety and satisfaction.
Museum Staff Member
Museum of Fantastic Illusions Prague
Prague, Czech Republic
2023.02 - 2023.08
- Handled end-of-day revenue closures and system operations at the cash desk.
- Assisted visitors within the museum exhibition and provided engaging information about the exhibits.
Mcdonald's Crew
McPartners, s. r. o.
Prague, Czech Republic
2021.10 - 2023.04
- Demonstrated adaptability by taking on various roles, such as cashier, cook, barista and drive-thru operator, as needed.
- Maintained cleanliness and organization of the dining area and kitchen.
- Collaboraated with team members to efficiently prepare and serve food orders during peak hours.
- Contributed to a positive team enviroment by fostering open communication and teamwork.
- Prepared and presented food items according to established recipes and quality and hygiene standards.
Education
Bachelor of Arts - International Relations
Dublin City University
Dublin 2025.09 -
High School Diploma - Diplomatic services
ŠKOLA EU PRAHA (Upper secondary school for public affairs)
Prague 2021.09 - 2025.05
Skills
- Experience in customer service (hotel, restaurant, museum)
- Proficient in Microsoft Office
- Problem solving
- Adaptibility
- Multilingual communication
Certification
Duolingo English Test - Score 130/160 (C1 level), issued: June 24, 2025
Languages
English
Fluent
Czech
Native
Russian
Upper intermediate (B2)
French
Intermediate (B1)
Greek
Upper intermediate (B2)
Timeline
Bachelor of Arts - International Relations
Dublin City University
2025.09 -
Restaurant Server
Vosporos Grill-House, Sani-Ikos Group
2025.06 - 2025.09
Front Office Agent
Vienna House Andel's Prague
2023.08 - 2025.02
Museum Staff Member
Museum of Fantastic Illusions Prague
2023.02 - 2023.08
Mcdonald's Crew
McPartners, s. r. o.
2021.10 - 2023.04
High School Diploma - Diplomatic services
ŠKOLA EU PRAHA (Upper secondary school for public affairs)
2021.09 - 2025.05