Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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Svatopluk Vagner

Dublin,Ireland

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Restaurant Server

Vosporos Grill-House, Sani-Ikos Group
Chalkidiki, Greece
06.2025 - 09.2025
  • Recently participated in a three-month temporary full-time paid position in Greece.
  • Worked as a sever in a high-end, traditional Greek taverna located within a luxury five-star hotel complex called Sani Resort.
  • I was responsible for guest service, usually around 150 reservations per day, maintaining a welcoming atmosphere and coordinating smoothly with international team members in a high-standard hospitality setting.
  • Delivered food and beverages efficiently to tables whilst collaborating with kitchen staff for timely service.

Front Office Agent

Vienna House Andel's Prague
Prague, Czech Republic
08.2023 - 02.2025
  • Managed check-in and check-out procedures efficiently and ensuring a smooth guest arrival and departure experience.
  • Handled reservations, their adjustments of cancellations using property management software called OPERAcloud.
  • Processed payment and managed cash transacions accurately, maintaining a balanced cash drawer.
  • Created administrative reports for breakfast, no-show reservations, VIP guests or minibar report using MicrosoftExcel and MicrosoftWord.
  • Trained new front office members on procedures, enhancing team performance and service delivery
  • Maintained knowledge of hotel policies and emergency procedures to ensure guest safety and satisfaction.

Museum Staff Member

Museum of Fantastic Illusions Prague
Prague, Czech Republic
02.2023 - 08.2023
  • Handled end-of-day revenue closures and system operations at the cash desk.
  • Assisted visitors within the museum exhibition and provided engaging information about the exhibits.

Mcdonald's Crew

McPartners, s. r. o.
Prague, Czech Republic
10.2021 - 04.2023
  • Demonstrated adaptability by taking on various roles, such as cashier, cook, barista and drive-thru operator, as needed.
  • Maintained cleanliness and organization of the dining area and kitchen.
  • Collaboraated with team members to efficiently prepare and serve food orders during peak hours.
  • Contributed to a positive team enviroment by fostering open communication and teamwork.
  • Prepared and presented food items according to established recipes and quality and hygiene standards.

Education

Bachelor of Arts - International Relations

Dublin City University
Dublin
09.2025 -

High School Diploma - Diplomatic services

ŠKOLA EU PRAHA (Upper secondary school for public affairs)
Prague
09.2021 - 05.2025

Skills

  • Experience in customer service (hotel, restaurant, museum)
  • Proficient in Microsoft Office
  • Problem solving
  • Adaptibility
  • Multilingual communication

Certification

Duolingo English Test - Score 130/160 (C1 level), issued: June 24, 2025



Languages

English
Fluent
Czech
Native
Russian
Upper intermediate (B2)
French
Intermediate (B1)
Greek
Upper intermediate (B2)

Timeline

Bachelor of Arts - International Relations

Dublin City University
09.2025 -

Restaurant Server

Vosporos Grill-House, Sani-Ikos Group
06.2025 - 09.2025

Front Office Agent

Vienna House Andel's Prague
08.2023 - 02.2025

Museum Staff Member

Museum of Fantastic Illusions Prague
02.2023 - 08.2023

Mcdonald's Crew

McPartners, s. r. o.
10.2021 - 04.2023

High School Diploma - Diplomatic services

ŠKOLA EU PRAHA (Upper secondary school for public affairs)
09.2021 - 05.2025

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Svatopluk Vagner