Suzanne Rigney

· Oversee daily café operations, ensuring smooth service delivery and a welcoming environment for all guests.

· Supervise, train, and mentor team members, fostering collaboration and maintaining high performance standards.

· Manage staff schedules, rosters, and task allocations to ensure adequate coverage and efficiency.

· Provide exceptional front-of-house service, greeting and assisting customers with professionalism.

· Handle enquiries, resolve escalations, and maintain positive client relationships.

· Process payments, complete daily cash reconciliation, and manage banking procedures.

· Perform administrative duties such as inventory tracking, supplier ordering, and stock control.

· Maintain a clean, organised, and safe environment, ensuring compliance with health and safety standards.

· Assist in streamlining processes to improve efficiency and deliver high-quality service.

Support the team by taking a hands-on approach during peak periods and leading by example.

· Supervise daily operations across the bar and restaurant, ensuring smooth service delivery and an exceptional guest experience.

· Lead and support a team of staff, providing ongoing training, mentoring, and clear delegation of duties.

· Prepare and analyse daily sales, revenue, and staff performance reports, delivering insights to management for decision-making.

· Oversee inventory reporting, including stock levels, wastage tracking, and supplier order summaries to support cost control.

· Manage and report on cash handling, POS transactions, and banking reconciliations to ensure financial accuracy.

· Respond to guest feedback and escalations, documenting issues and resolutions for management review.

· Collaborate with the kitchen, front office, and events teams, reporting on service demands and resource needs.

· Ensure adherence to workplace health, safety, licensing, and food hygiene requirements, reporting any incidents or hazards.

Contribute to service improvement initiatives by preparing operational feedback reports and supporting management meetings with data-driven recommendations.

· Deliver excellent front-of-house service, greeting and assisting customers, and handling enquiries with professionalism.

· Process transactions, payments, and refunds accurately using advanced POS systems, ensuring smooth customer experiences.

· Complete daily till balancing, cash reconciliation, and financial reporting to maintain accuracy and compliance.

· Maintain accurate records of sales, customer activity, and incident reports for management review.

· Promote responsible service practices, policies, and procedures, ensuring a safe and compliant environment.

· Assist with store presentation, promotional materials, and administrative tasks.

· Respond to escalations and customer concerns promptly and effectively, delivering excellent service outcomes.

· Collaborate with team members to meet performance targets and create a welcoming environment.

· Support staff onboarding and training initiatives, contributing to a positive workplace culture.

· Advised customers on OTC medicines, skincare, and cosmetics with expert product knowledge.

· Delivered personalised service, achieving sales targets and building client loyalty.

· Managed stock control, merchandising, and store presentation.

· Processed transactions accurately and supported promotional campaigns.

· Maintained compliance with health, safety, and product handling standards.

· Use strong commercial acumen to drive sales, maximise store productivity, and control costs.

· Analyse daily and weekly commercial reports to optimise store performance and trading outcomes.

· Support management in coaching, developing, and recruiting a high-performing sales team.

· Set clear objectives and KPIs for team members, providing ongoing feedback and performance support.

· Address and improve underperformance through structured coaching and guidance.

· Lead by example as a commercial leader, inspiring and motivating a results-driven team.

· Oversee stock management, rotation, and compliance with merchandising standards.

· Implement visual merchandising guidelines and report results to regional operations.

· Conduct regular competitor visits and provide detailed commercial insights.

· Maintain clear communication with senior management on performance and operational updates.