Suzanne Regan
Portlaoise
Summary
Motivated professional with a diverse background in administrative roles across healthcare settings. Brings strong problem-solving skills and a positive attitude to all tasks, supporting team goals and patient satisfaction. Eager to contribute to continuous improvement and operational excellence in future positions.
Overview
25
25
years of professional experience
Work History
Assistant Staff Officer iPMS Support (Part Time)
HSE Midlands Regional Hospital
Portlaoise, Ireland
06.2026 - Current
- Set up new employees in MRHP, allocating appropriate user rights on iPMS to facilitate access.
- Provided support for resetting iPMS passwords to ensure user access.
- Add and remove the SMS option on iPMS.
- Administered patient ID duplicates by electronically merging records, improving data accuracy.
- Create and amend clinical and standard documents.
- Set up new GP Surgeries, new GPs, transfer of GPs to other surgeries and end dating of GPs.
- Created, added, and cancelled OPD clinics to ensure efficient patient scheduling.
Assistant Staff Officer Admissions Department
HSE Midlands Regional Hospital
Portlaoise, Ireland
04.2025 - Current
- Liaise with the finance department in relation to Health Insurance and PIP forms and ensure patients are captured correctly from a financial point on iPMS.
- Compiled and submitted daily reports to statistics and finance departments, contributing to informed decision-making and resource management.
- Ensure all Day Ward patients' charts are available and prepared at least two days in advance.
- Provide administrative support for Day Ward, Bed Management and liasse with Lifeline Ambulance.
- Completed morning and afternoon census to update iPMS system with patient discharges, transfers to and from hospitals, and internal MRHP transfers, ensuring accurate communication with admitting consultants regarding handbacks and RIPs.
- Input day cases such as GTTs, Urodynamics, Catheter Assessment and Haematology.
- Provide administrative support for Day Ward, Bed Management and liasise with Lifeline Ambulance.
- Ensured timely completion of death notifications, supporting compliance and record accuracy.
- Delivered training support to colleagues to improve operational efficiency.
Staff Officer (Temporary) Emergency Department
HSE Midlands Regional Hospital Portlaoise
MRHP , Ireland
05.2022 - 04.2025
- Responsible for the 24/7 clerical rota for the Emergency Department.
- Coordinated recruitment of agency staff to ensure adequate departmental coverage.
- Provide initial and follow-up training of new staff.
- Audited clerical errors in financial and statistical reports, providing targeted training to relevant staff.
- Audited clerical errors from financial and statistical reports and trained relevant staff.
- .Reviewed and investigated incident reports, documenting suitable actions and ensuring compliance.
- .Reviewed, investigated and addressed incident reports with suitable actions recorded on forms.
- Reviewed, investigated and addressed FOI complaints.
- Communicate and align with ED Consultants, Doctors, CNM, Nursing and Clerical Staff.
- Participated in management meetings and recorded minutes.
Assistant Staff Officer
HSE Midlands Regional Hospital Portlaoise
Portlaoise, Ireland
05.2016 - 05.2022
- As per my current role in the Admissions Department from April 2025 to present.
Clerical Officer Emergency Department
HSE Midlands Regional Hospital Portlaoise
Portlaoise
02.2014 - 05.2016
- Confirm and update patient demographics accurately on iPMS for patients that present to
the Emergency Department. - Allocate patient charts or previous ED cards to ensure that they are available for the
patient is being assessed. - Communicate and alert nursing staff of any concerns in relation to a presenting patient in
the Emergency Department. - Communicate and alert nursing staff of any concerns in relation to a presenting patient in the Emergency Department.
- Discharge, lodge and admit patients to the wards from the Emergency Department and
ensure all paperwork is completed and available before the patient is transferred. - Ascertain and distribute blood and X-ray results to the relevant Consultants for follow up within a 24-hour period.
- Liaise with medical, surgical and Gynaec teams and their secretaries to ensure the follow upof patients when required.
- Provide ad-hoc duties for ED Consultants, CNM’s, doctors and Nursing staff within the
Emergency Department. - Liaise with medical, surgical and Gyane teams and their secretaries to ensure the follow up
of patients when required. - Facilitated training initiatives to enhance knowledge among clerical staff, contributing to improved service delivery.erical staff.
Agency-Clerical Officer Maternity Assessment Unit
HSE Midlands Regional Hospital
Portlaoise, Laois
08.2012 - 02.2014
- Confirm and update patient demographics accurately on iPMS for patients that present to
the Maternity Assessment Unit. - Ensured timely allocation of patient charts to facilitate smooth a smooth admissions process.
- Confirm and update patient demographics accurately on iPMS for patients that present to the Maternity Assessment Unit.
- Provide administrative support to Consultants, Doctors and Midwives in the Obstetric /Gynae Ward.
- Communicated patient follow-up appointments to relevant secretaries to facilitate continuity of care.
Sales Executive
Target 250
Portlaoise, Ireland
05.2010 - 08.2012
- Achieved company targets by implementing successful sales strategies.
- Achieved company targets by implementing successful sales strategies.
- Conducted telemarketing campaigns to promote services to potential clients.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Conducted telemarketing campaigns to promote services to potential clients.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Resolved customer issues and complaints with quick-thinking problem-solving.
Manager
Subway
Portlaoise, Ireland
10.2009 - 05.2010
Clerical Officer (Temporary Contract)
Laois County Council
Portlaoise, Ireland
05.2008 - 10.2009
Administrator / Credit Control
Downeys Autobodyshop and Car Hire
Portlaoise, Ireland
11.2006 - 05.2008
Sales and Customer Service Representative
Denis Mahoney Motors
Kilbarrack, Dublin., Ireland
09.2003 - 11.2006
Life Assurance Administrator
Citilife Financial LTD
03.2002 - 09.2003
Education
Degree in Business and Accounting - Bachelor of Arts (Hons)
Institute of Public Administration
Lansdowne Road, Ballsbridge, D04 TC6201-2012
Certificate of Higher Education - Computerised and Manual Payroll
Mountellick Development Association
Mountmellick01-2007
Skills
- Data entry accuracy
- Technical support
- Staff training
- Customer service
- Time efficiency
- Prioritisation and time management
- Communication
- Effective communication
- Problem solving
- Adaptability
- Task flexibility
- Team Leadership
- Confidentiality understanding
- Positive mindset
Timeline
Assistant Staff Officer iPMS Support (Part Time)
HSE Midlands Regional Hospital
06.2026 - Current
Assistant Staff Officer Admissions Department
HSE Midlands Regional Hospital
04.2025 - Current
Staff Officer (Temporary) Emergency Department
HSE Midlands Regional Hospital Portlaoise
05.2022 - 04.2025
Assistant Staff Officer
HSE Midlands Regional Hospital Portlaoise
05.2016 - 05.2022
Clerical Officer Emergency Department
HSE Midlands Regional Hospital Portlaoise
02.2014 - 05.2016
Agency-Clerical Officer Maternity Assessment Unit
HSE Midlands Regional Hospital
08.2012 - 02.2014
Sales Executive
Target 250
05.2010 - 08.2012
Manager
Subway
10.2009 - 05.2010
Clerical Officer (Temporary Contract)
Laois County Council
05.2008 - 10.2009
Administrator / Credit Control
Downeys Autobodyshop and Car Hire
11.2006 - 05.2008
Sales and Customer Service Representative
Denis Mahoney Motors
09.2003 - 11.2006
Life Assurance Administrator
Citilife Financial LTD
03.2002 - 09.2003
Degree in Business and Accounting - Bachelor of Arts (Hons)
Institute of Public Administration
Certificate of Higher Education - Computerised and Manual Payroll
Mountellick Development Association