Suzanne Bogan
Galway
Summary
Career development professional with extensive experience in delivering employability programs within higher education, complemented by a background in recruitment and HR. Expertise in supporting diverse student populations through a person-centred approach. Strong skills in labour market intelligence, employer engagement, and development of accessible career resources. Commencing a Postgraduate Diploma in Career Development in September 2026.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Global Employability Advisor
University of Galway
2024.02 - Current
- Deliver one-to-one and group-based guidance to a diverse cohort of students, supporting career planning, progression and access to employment opportunities
- Facilitate workshops on CV development, interview skills, job search strategies and networking
- Support international students experiencing barriers to employment, such as navigating visa and labour market challenges
- Develop and deliver targeted employability programmes for postgraduate students
- Maintain up-to-date knowledge of labour market trends and communicate opportunities effectively
- Establish partnerships with employers to support student progression
- Collaborate across teams to increase engagement with Career Development Centre
HR Generalist
Mbryonics
Galway
2023.06 - 2024.01
- Worked closely with internal stakeholders and external recruitment partners to ensure all recruitment was undertaken professionally and efficiently
- Managed effective onboarding and offboarding of prospective and departing employees respectively
- Delivered training sessions and workshops to diverse audiences
- Maintained accurate records and ensured compliance with data protection and employment legislation
- Supported roll-out and completion of new performance management and continuous professional development (CPD) systems, establishing links with agencies such as Skillnet and Enterprise Ireland
- Oversaw compensation and benefits, including health, wellbeing and cycle to work schemes
Interim Head of HR and Recruitment
Mbryonics
Galway
2022.12 - 2023.06
- Built ATS to streamline recruitment process
- Coached hiring managers on interviewing and hiring best practices
- Met with managers to discuss vacancies, applicant qualifications and characteristics of high-performing candidates
- Maintained up-to-date knowledge of HR legislation for continued regulatory compliance
- Onboarded new hires, ensuring contracts complied with employment legislation
- Researched and implemented new HRIS, providing training company-wide
Recruitment Operations Specialist
Shopify
, Remote
2021.12 - 2022.10
- Created internal recruitment program to improve employee experience and reduce attrition
- Coached employees on best practices and opportunities for internal career progression
- Trained hiring managers and senior leadership on hiring best practices
- Ensured onboarding, promotion and transfer processes were positive experiences for employees
- Acted as point of contact for recruitment and referral issues
Recruiter
Shopify
2020.11 - 2021.12
- Developed and maintained strong business partnerships with senior stakeholders
- Led marketing initiatives to advertise new roles and maintain strong talent pipeline
- Managed entire end to end hiring process
- Conducted Diversity and Inclusion research to diversify talent pool and built partnerships with external organisations
- Provided training on bias and use of Applicant Tracking System
- Conducted applicant tests and skill assessments
Support Advisor
Shopify
2018.03 - 2020.11
- Assessed client business needs and provided tailored coaching to help achieve goals
- Responded to incidents, providing precise time estimations and managing customer expectations
- Provided remote support for product functionality, maintenance and troubleshooting
- Developed knowledge-sharing resources, diagnostic tools and creative processes to improve end-user experience
- Managed 3 chats and email queue simultaneously, achieving consistent quality scores of 100% on interactions
Customer Engagement Specialist
AIB
Dublin
2017.04 - 2018.03
- Trained staff in various branches on new CRM software due to own track record of strong metrics and KPIs
- Delivered exceptional customer service while providing utmost confidentiality
- Obtained customer feedback to improve service experience
- Active listening to offer solution oriented advice
- Achieved APA (Loans & Regulations) exams
Education
Postgraduate Diploma - Career Development
University of the West of England
Bristol 2026.09 -
Diploma of Higher Education - Associate Diploma in People Management (CIPD) (Level 7)
Technological University of the Shannon
Athlone 2022.09 - 2023.06
Master of Arts - Advanced Spanish
University of Galway
2010.09 - 2011.08
BA International - English and Spanish
University of Galway
2005.09 - 2009.06
Skills
- Strong analytical and problem solving skills
- Excellent organisation and time management skills
- Active listening and empathetic communication
- Networking and partnership development
- Microsoft Office, SharePoint, Teams, Zoom
- Google Workspace, Slack
Timeline
Postgraduate Diploma - Career Development
University of the West of England
2026.09 -
Global Employability Advisor
University of Galway
2024.02 - Current
HR Generalist
Mbryonics
2023.06 - 2024.01
Interim Head of HR and Recruitment
Mbryonics
2022.12 - 2023.06
Diploma of Higher Education - Associate Diploma in People Management (CIPD) (Level 7)
Technological University of the Shannon
2022.09 - 2023.06
Recruitment Operations Specialist
Shopify
2021.12 - 2022.10
Recruiter
Shopify
2020.11 - 2021.12
Support Advisor
Shopify
2018.03 - 2020.11
Customer Engagement Specialist
AIB
2017.04 - 2018.03
Master of Arts - Advanced Spanish
University of Galway
2010.09 - 2011.08
BA International - English and Spanish
University of Galway
2005.09 - 2009.06