Susie Tan
Office Manager
Galway,Co. Galway
The mind is everything. What you think, you become.
Gautama Buddha
Summary
trusted office manager delegated responsibilities and supervised day-to-day operations. strong understanding of business management and leadership principles with more than 5 years of office environments with good communication and organization.
Overview
15
15
years of professional experience
Work History
Office Manager
Willow Green Venture
Galway
06.2019 - 01.2022
- Trained and mentored staff to drive performance and target achievement.
- Reviewed existing procedures and systems for inefficiencies and recommended actionable initiatives for improvement.
- Monitored and proactively replenished office supply inventory for seamless operations.
- Developed Standard Operating Procedures (SOP) for administrative employees.
- Managed schedules for C-level executives, coordinating daily meetings and travel arrangements.
- Provided complete meeting support, including materials preparation and minute-taking.
- Acted as the main point of contact for 4 managers, expertly addressing concerns and queries.
- Processed invoices and financial data with a strong eye for detail.
- Delivered new hire training and mentored established staff on processes and procedures.
- Scheduled meeting spaces and catering for board meetings, client consultations, and contract negotiations.
- Consulted with senior management to develop operational enhancements, streamline processes, and increase team performance.
- Evaluated personnel performance to complete development reviews, addressing concerns and making progress recommendations.
Restaurant General Manager
Emperor City Chinese Restaurants
Galway
06.2018 - 06.2019
- Maintained accurate inventories of food, supplies and equipment.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment, and supplies.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Coordinated Front of House and Back House staff ahead of events for smooth execution to maximize guest satisfaction.
- Monitored and maintained stock levels for maximized efficiency and minimized waste.
- Analysis operations to improve restaurant efficiency and service levels.
Marketing Officer
POCO STUDIO
PUCHONG
02.2012 - 10.2017
- Leveraged market and competitor data to identify market opportunities and gaps.
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
- Managed stakeholder expectations with performance reports and sales forecasts.
- Analyzed marketing metrics to evaluate campaigns and make data-driven decisions.
- Organized marketing plans and programs to best support business growth and development.
- Developed marketing plans to support department strategies.
- Engaged key audiences via social media channels using content generation and channel management.
- Attended marketing events and conferences to raise brand awareness.
- Controlled expenses, advising on the efficient use of resources to minimize unnecessary costs.
- Reviewed customer history to recommend appropriate products and services.
Customer Service Officer
Opus IT Service
PETALING JAYA
02.2010 - 05.2011
- Listened actively to offer accurate information and the best solution to their needs.
- Offered current, accurate advice on optional solutions for concerns.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Thoroughly monitored compliance with customer service standards to maintain a stellar industry reputation.
- Applied conflict management to stressed and concerned customers.
- Applied best practices to comply with customer service procedures.
- Responded to and summarized customer complaints and feedback.
- Responded to customer queries and provided excellent customer service.
- Offered detailed product and service advice based on customer needs.
- Engaged in team-building activities to build rapport with staff.
Senior Customer Service Executive
Lead System
PENANG
02.2007 - 08.2009
- Actioned on customer feedback to enhance contact center service provisions.
- Set up appointments for customers and entered work tickets to obtain needed services for clients.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Fielded incoming calls and messages from clients, addressing complaints to contact center policies.
- Built positive customer rapport through friendly, professional communication.
- Provided professional and helpful support to new and existing clients.
- Improved customer satisfaction ratings through responsive query resolution.
- Explained the benefits and advantages of different product and service offerings to customers.
- Maintained up-to-date client records in database systems.
- Resolved complaints with proactive problem-solving and analysis.
- Offered detailed product and service advice based on customer needs.
- Logged customer communications for complete service records.
- Used in-depth product understanding to answer customer questions knowledgeably.
Education
Associate of Arts - Business Administration And Management
01-2016
Skills
- Supply Management
- Workforce Management
- Expense Reporting
- Employee management
- Complaint resolution
- Programme management
- Scheduling and calendar management
- Credit and collections
- Purchase Order (PO) processing
- CRM and office management software
- Mail handling
- Business administration
- Event planning
- Pricing
- Documentation and control
- Account Reconciliation
Affiliations
- Drawing, and Painting
- Baking
- Solving puzzles
Languages
Chinese (Mandarin)
First Language
Chinese (Cantonese)
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Malay
Elementary (A2)
A2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager - Willow Green Venture
06.2019 - 01.2022
Restaurant General Manager - Emperor City Chinese Restaurants
06.2018 - 06.2019
Marketing Officer - POCO STUDIO
02.2012 - 10.2017
Customer Service Officer - Opus IT Service
02.2010 - 05.2011
Senior Customer Service Executive - Lead System
02.2007 - 08.2009
SEGI UNIVERSITY - Associate of Arts, Business Administration And Management