Sushanth S
Bangalore
Summary
Dynamic Senior Process Expert with a proven track record at Cognizant Solutions, enhancing operational excellence through strategic process improvements and collaborative workshops. Skilled in ERP systems and customer experience, I successfully expedited claim resolutions and streamlined documentation, driving productivity and fostering organizational development.
Process improvement professional skilled in optimizing workflows and enhancing operational efficiency. Extensive experience in developing and executing process strategies that result in significant advancements and increased productivity. Known for fostering collaboration and achieving results, with keen ability to adapt to changing requirements and deliver solutions that align with business objectives.
Overview
7
7
years of professional experience
Work History
Senior Process Expert
Cognizant Solutions
01.2017 - 09.2019
- Streamlined processes by identifying inefficiencies and implementing improvements, leading to increased productivity.
- Spearheaded process improvement workshops, engaging participants in interactive discussions and fostering a collaborative problem-solving environment.
- Conducted gap analyses between as-is processes versus desired outcomes, developing strategic action plans to bridge the divide.
- Conducted thorough analysis of existing procedures, pinpointing areas for improvement and redesigning processes accordingly.
- Expedited claim resolution by conducting thorough research on denied or underpaid claims.
- Streamlined documentation processes, enabling faster submission of accurate insurance claims.
AR Associate
Omega Healthcare
01.2014 - 01.2017
- Assisted in audit preparation, ensuring accurate financial records were maintained for accountability purposes.
- Categorized revenue streams accurately for better budgeting and forecasting purposes within the organization.
- Assisted in training new team members on AR systems and best practices, increasing overall department efficiency.
- Supported month-end closing activities, contributing to accurate financial reporting and analysis.
- Enhanced invoice processing accuracy by implementing efficient data entry and verification techniques.
- Provided exceptional customer service by promptly addressing inquiries regarding account balances and payment terms.
Operations Executive
IndusInd Media & Communication
01.2013 - 07.2014
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Implemented innovative solutions that addressed ongoing challenges faced by the organization, leading to successful outcomes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
Education
Master of Commerce
KSOU
Bangalore05-2015
B.Com
Vijay College
Bangalore05-2013
Pre-University
RTM Pre-University College
Bangalore05-2010
SSLC
St.Joseph High School
Bangalore05-2008
Skills
- Customer experience
- Operational excellence
- Organizational development
- Bank reconciliation
- Cost accounting
- ERP systems proficiency
Karate, Networking, Socializing, Dance & singing
I have secured black belt in Karate and I love networking and meeting people and i would like to take part in curricular activities
Languages
Kannada
Native language
English
Proficient
C2
Hindi
Upper intermediate
B2
Telugu
Upper intermediate
B2
Tamil
Upper intermediate
B2
Timeline
Senior Process Expert
Cognizant Solutions
01.2017 - 09.2019
AR Associate
Omega Healthcare
01.2014 - 01.2017
Operations Executive
IndusInd Media & Communication
01.2013 - 07.2014
Master of Commerce
KSOU
B.Com
Vijay College
Pre-University
RTM Pre-University College
SSLC
St.Joseph High School
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