Susana Isabel Lucha Ruiz
Allpro Services
Julianstown, Meath,Ireland
2
Languages
4
years of post-secondary education
17
Years of experience
Summary
Accomplished professional with extensive expertise in cleaning.
Diligent and proactive, with strong problem-solving abilities. Demonstrates excellent organisational skills and team leadership, ensuring clean and well-maintained environment. Ready to drive high standards and improve operational efficiency in a Cleaner Supervisor role.
Reliable professional with talent for leadership and organisation. Demonstrated skills in team management and maintaining high cleanliness standards, combined with strong communication abilities. Ready to drive improvements in cleaning operations and enhance workplace hygiene.
Focused Cleaner with experience leading highly-motivated cleaning teams. Manages staff performance through regular reviews to maintain standards. Budgets and forecasts accurately to meet revenue KPIs.
Work history
Cleaner supervisor
1 Year 1 Month- Prioritised tasks based on urgency, ensured smooth operation throughout the day.
- Maintained inventory levels, ordered supplies when necessary to avoid shortage.
- Inspected equipment regularly for maintenance needs and safety compliance.
- Boosted customer satisfaction with thorough and efficient cleaning services.
- Coordinated with management, kept them informed about cleaning activities and issues.
- Improved workflow, performed scheduled inspections of work done by cleaners.
- Adapted quickly to changes in schedules or routines, minimised disruptions in service.
- Assessed performance of cleaners regularly, provided constructive feedback for improvement.
- Achieved high sanitation standards with meticulous attention to detail.
- Assigned tasks to cleaners, ensured timely completion of duties.
- Specialised in office and retail cleaning services.
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
- Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.
- Reported on accidents and investigated incidents to protect staff safety.
- Minimised wastage by promoting appropriate use of equipment and materials.
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Managed [10] employees, offering ongoing support and guidance.
- Used excellent problem-solving skills to quickly resolve issues.
- Looked for ways to increase quality of cleaning services.
- Planned schedule to maximise bookings and deliver deep cleans.
- Stored and disposed of cleaning products and chemicals safely.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Trained staff in proper cleaning, sanitisation and infection control.
- Kept well-stocked cleaning supplies to meet establishment housekeeping requirements.
- Responded proactively to changing housekeeping requirements.
- Budgeted for cleaning staff and resource requirements.
Credit controller
8 Years 5 Months- Developed strong relations with clients, fostering loyalty and trust on both ends.
- Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
- Coordinated legal actions against defaulters to safeguard company interests.
- Assisted in preparation of monthly reports, ensuring transparency in operations.
- Managed customer accounts for maintaining positive client relationships.
- Provided support during audits, ensuring compliance with regulations at all times.
- Collaborated with internal teams to ensure smooth functioning of credit control processes.
- Monitored client's credit situation closely, mitigating risks associated with late payments.
- Conducted regular account reviews to maintain accurate records.
- Managed debtor ledger meticulously, minimising any potential errors or discrepancies.
- Resolved escalated issues efficiently, reducing potential damage to customer relationships.
- Contacted customers about overdue payments by phone, letter and email.
- Monitored outstanding balances and followed up payments.
- Chased clients to procure payments in line with agreed terms and conditions.
- Monitored and responded immediately to messages and phone calls regarding credit control issues.
- Followed up monthly statements with courtesy calls to customers.
- Uploaded relevant documentation to client portals.
- Minimised risk by proactively advising management of active payment issues.
- Devised credit and repayment plans for secure finance management.
- Analysed financial statements to identify client viability and risk.
- Updated client records with successful credit and loan applications.
- Conveyed terms and conditions to applicants to inform about loan rates, repayment requirements and potential actions in case of default.
- Streamlined debt collection processes resulting in improved financial health of the company.
- Negotiated terms and conditions, payment plans and settlements.
- Used appropriate action to deal with bounced direct debit and cheque payments.
Sales assistant
3 Years 11 Months- Trained new staff members, fostering a supportive working environment.
- Utilised excellent communication skills to provide detailed product information.
- Built strong relationships with regular customers for repeat business.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Improved customer service by efficiently handling queries and complaints.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Offered personalised shopping advice to enhance customer experiences.
- Delivered exceptional after-sales service, encouraging repeat business.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Maintained knowledge of products and features to provide recommendations to customers.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Updated product labelling and pricing to reflect discounts and offers.
- Processed returned or exchanged items and provided refunds to customers.
- Totalled bills using maths skills and maintained accurate till count.
Skills
Leadership aptitude
Building maintenance knowledge
Constructive feedback delivery
Dusting techniques
Green cleaning practices
Quality control commitment
Productivity enhancement techniques
Grout cleaning
Surface sanitisation
Eco-Friendly cleaning methods
Workflow supervision
Schedule management
Inventory management
Staff training
Stock management
Cleaning supply order placement
Stock control
Housekeeping audits
Kitchen deep cleaning
Glass polishing
Equipment operation
Waste disposal procedures
Warehouse cleaning services
Staff supervision
Labour planning
Cleaning staff rota scheduling
Cleaning quality inspections
Health and Safety regulations
Floor buffing
Cleaning equipment inspections
Performance monitoring
Crisis handling
Task prioritisation
Cleaning staff assessments
Deep cleaning
Inventory oversight
Laundry services
Complaint resolution
Stain removal
Compliance reporting
Excellent organisation
Cleaning inspections
Cleaning product stock control
Budget and resource management
Education
NVQ Level 1 - IT Office
QQI Level 5 - Bookkeeping & Accounts
Microsoft Office Specialist - Excel Specialist
Affiliations
- Walk & Morning running
- Reading
Languages
English
B2
Upper intermediate
Spanish
Native
Timeline
LMETB
QQI Level 5 from Bookkeeping & Accounts
2025.09 - 2027.06
LMETB
Microsoft Office Specialist from Excel Specialist
2025.09 - 2026.06
Cleaner supervisor
Allpro Services
2025.09 - Current
Credit controller
Drogueria Pierri
2014.07 - 2022.12
Sales assistant
HELADO SARITA, S.A. DE C.V.
2009.05 - 2013.04
Centro Educativo Fe y Alegría
NVQ Level 1 from IT Office
2006.01 - 2007.11