Susan Tobin
Cork,Ireland
Summary
Offering strong communication skills and knack for problem-solving. Knowledgeable about customer interactions, active listening, and conflict resolution. Ready to use and develop communication, problem-solving, and customer interaction skills in the Customer Service Advisor role.
Overview
13
13
years of professional experience
1994
1994
years of post-secondary education
Work history
Global Channel Sales Operations Manager
SolarWinds Software
Cork
2019.04 - 2020.07
- Standardised quota and target setting, implementing formal quarterly performance reviews across global operations.
- Executed channel reporting process to improve partner engagement and accountability.
- Managed project for channel partner portal, delivering essential digital resources for partners.
- Collaborated with Sales, Marketing, Retention, Legal, Finance, and Enablement teams on global Channel Partner Program rollout.
Global Channel Success Manager
SolarWinds Software
Cork
2017.01 - 2019.04
- Conducted global reporting on channel partner performance for renewals and customer retention.
- Managed updates to global channel partner renewal programme effectively.
- Presented renewal programme updates to internal sales teams and external channel partners.
- Coordinated information events with global retention teams to educate channel partners on retention programme benefits.
EMEA Sales Director
SolarWinds Software
Cork
2015.01 - 2017.01
- Supported 5 sales managers in securing complex transactions by establishing executive-level relationships with key prospects.
- Developed strategic and tactical sales campaigns through close collaboration with channel partners.
- Collaborated with Marketing to identify and create campaigns that enhanced return on investment.
- Provided customer and market feedback to Sales Engineering and Product Marketing for product development.
- Fostered a positive, collaborative environment to encourage teamwork.
EMEA Sales Manager
SolarWinds Software
Cork
2010.01 - 2015.01
- Drove growth targets by overseeing team of 6-7 Inside Sales Representatives.
- Facilitated coaching initiatives to enhance sales strategies and performance.
- Anticipated hiring requirements for team expansion in upcoming financial year.
- Maintained rigorous customer sales cycle records using Salesforce.
- Forecasted accurately and managed pipeline effectively, achieving quarterly territory targets consistently.
Sales Account Manager
SolarWinds Software
Cork
2008.01 - 2010.01
- Cultivated trusted advisor relationships with key accounts and executive sponsors.
- Delivered exceptional customer service throughout evaluation processes, creating quotes and new accounts.
- Coordinated with channel partners to facilitate seamless sales closures.
- Acted as primary contact for all customer account management issues.
- Recognised as highest performing sales representative globally in Q3 2009.
- Secured and nurtured relationships with new customers across public and private sectors, including Associated Newspapers and NHS Purchasing Frameworks.
Education
Professional Diploma in Change Management -
UCD Professional Academy
2021.09 - 2022.01
Certificate- Introduction to Personal & Professional Coaching -
University College Cork
2020.09 - 2021.01
Leaving Certificate -
St Mary's Secondary School
Skills
- Customer Care and Retention
- Sales Proficiency
- Problem Solving
- Cross Functional Collaboration
- Continuous Improvement
Languages
English
Irish
French
Age Action Ireland - Getting Started Program
Provided training for members of Age Action Ireland through telephone and zoom on using technologies for communication. Classes were conducted weekly and were very rewarding.
References
References available upon request.
Timeline
Professional Diploma in Change Management -
UCD Professional Academy
2021.09 - 2022.01
Certificate- Introduction to Personal & Professional Coaching -
University College Cork
2020.09 - 2021.01
Global Channel Sales Operations Manager
SolarWinds Software
2019.04 - 2020.07
Global Channel Success Manager
SolarWinds Software
2017.01 - 2019.04
EMEA Sales Director
SolarWinds Software
2015.01 - 2017.01
EMEA Sales Manager
SolarWinds Software
2010.01 - 2015.01
Sales Account Manager
SolarWinds Software
2008.01 - 2010.01
Leaving Certificate -
St Mary's Secondary School