Summary
Overview
Work history
Education
Skills
Languages
Age Action Ireland - Getting Started Program
References
Timeline
Generic

Susan Tobin

Cork,Ireland

Summary

Offering strong communication skills and knack for problem-solving. Knowledgeable about customer interactions, active listening, and conflict resolution. Ready to use and develop communication, problem-solving, and customer interaction skills in the Customer Service Advisor role.

Overview

13
13
years of professional experience
1994
1994
years of post-secondary education

Work history

Global Channel Sales Operations Manager

SolarWinds Software
Cork
04.2019 - 07.2020
  • Standardised quota and target setting, implementing formal quarterly performance reviews across global operations.
  • Executed channel reporting process to improve partner engagement and accountability.
  • Managed project for channel partner portal, delivering essential digital resources for partners.
  • Collaborated with Sales, Marketing, Retention, Legal, Finance, and Enablement teams on global Channel Partner Program rollout.

Global Channel Success Manager

SolarWinds Software
Cork
01.2017 - 04.2019
  • Conducted global reporting on channel partner performance for renewals and customer retention.
  • Managed updates to global channel partner renewal programme effectively.
  • Presented renewal programme updates to internal sales teams and external channel partners.
  • Coordinated information events with global retention teams to educate channel partners on retention programme benefits.

EMEA Sales Director

SolarWinds Software
Cork
01.2015 - 01.2017
  • Supported 5 sales managers in securing complex transactions by establishing executive-level relationships with key prospects.
  • Developed strategic and tactical sales campaigns through close collaboration with channel partners.
  • Collaborated with Marketing to identify and create campaigns that enhanced return on investment.
  • Provided customer and market feedback to Sales Engineering and Product Marketing for product development.
  • Fostered a positive, collaborative environment to encourage teamwork.

EMEA Sales Manager

SolarWinds Software
Cork
01.2010 - 01.2015
  • Drove growth targets by overseeing team of 6-7 Inside Sales Representatives.
  • Facilitated coaching initiatives to enhance sales strategies and performance.
  • Anticipated hiring requirements for team expansion in upcoming financial year.
  • Maintained rigorous customer sales cycle records using Salesforce.
  • Forecasted accurately and managed pipeline effectively, achieving quarterly territory targets consistently.

Sales Account Manager

SolarWinds Software
Cork
01.2008 - 01.2010
  • Cultivated trusted advisor relationships with key accounts and executive sponsors.
  • Delivered exceptional customer service throughout evaluation processes, creating quotes and new accounts.
  • Coordinated with channel partners to facilitate seamless sales closures.
  • Acted as primary contact for all customer account management issues.
  • Recognised as highest performing sales representative globally in Q3 2009.
  • Secured and nurtured relationships with new customers across public and private sectors, including Associated Newspapers and NHS Purchasing Frameworks.

Education

Professional Diploma in Change Management -

UCD Professional Academy
09.2021 - 01.2022

Certificate- Introduction to Personal & Professional Coaching -

University College Cork
09.2020 - 01.2021

Leaving Certificate -

St Mary's Secondary School

Skills

  • Customer Care and Retention
  • Sales Proficiency
  • Problem Solving
  • Cross Functional Collaboration
  • Continuous Improvement

Languages

English
Irish
French

Age Action Ireland - Getting Started Program

Provided training for members of Age Action Ireland through telephone and zoom on using technologies for communication. Classes were conducted weekly and were very rewarding.

References

References available upon request.

Timeline

Professional Diploma in Change Management -

UCD Professional Academy
09.2021 - 01.2022

Certificate- Introduction to Personal & Professional Coaching -

University College Cork
09.2020 - 01.2021

Global Channel Sales Operations Manager

SolarWinds Software
04.2019 - 07.2020

Global Channel Success Manager

SolarWinds Software
01.2017 - 04.2019

EMEA Sales Director

SolarWinds Software
01.2015 - 01.2017

EMEA Sales Manager

SolarWinds Software
01.2010 - 01.2015

Sales Account Manager

SolarWinds Software
01.2008 - 01.2010

Leaving Certificate -

St Mary's Secondary School
Susan Tobin