SUSAN PEARSON
Donegal,Ireland
Summary
Dedicated healthcare professional with expertise in patient interaction and stress handling, ensuring patient dignity preservation and effective support for family members. Proficient in personal hygiene maintenance assistance, handling distressed patients, and disposal of biohazardous waste. Demonstrates critical thinking in healthcare settings, skilled in venous puncture techniques, patient prepping, IV cannulation procedures, and basic life support knowledge. Committed to enhancing patient care through effective multitasking and reassurance techniques. Aspires to further develop skills in advanced medical procedures to contribute to improved patient outcomes.
Overview
3
3
years of professional experience
Work history
Radiology assistant
HSE
Sligo, County Sligo
01.2024 - Current
- Maintained clean and sterilised work environment to ensure patient safety.
- Ensured strict adherence to safety protocols whilst handling radiation equipment, reduced risk of health hazards.
- Streamlined communication between radiologists and nursing staff for improved coordination.
- Prepared patients for radiological procedures, enhanced their understanding and cooperation.
- Aided in setting up machinery parameters according to specific patient needs.
- Protected patient rights through continued discretion and confidentiality.
- Welcomed patients, carers, relatives, visitors and other health care staff in polite and professional manner.
- Maintained working knowledge of ionising radiation regulations to minimise health risks.
- Enhanced patient comfort by providing clear explanations of radiological procedures.
- Followed stringent guidelines while disposing radioactive waste for environmental safety.
Health care assistant
HSE
Donegal, County Donegal
01.2023 - 12.2024
- Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Assisted in patient care, improved comfort and well-being.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Provided basic health education to patients for proper self-care post discharge.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
Emergency call handler
HSE
Ballyshannon, County Donegal
06.2022 - 01.2023
- Utilised computer systems proficiently, ensured accurate data entry.
- Delivered rapid response with effective decision-making skills.
- Provided immediate telephonic assistance in emergency situations; saved lives.
- Followed strict confidentiality guidelines faithfully, maintained caller privacy at all times.
- Assured efficient call handling by using appropriate protocols.
- Liaised with other agencies smoothly to guarantee full support.
- Employed problem-solving abilities effectively for quick resolution of cases.
- Enhanced caller experience through empathetic communication approach.
- Handled high-pressure scenarios competently, provided excellent service under stress.
- Dealt with emergency calls, ensured timely help dispatch.
- Processed large volumes of calls daily whilst maintaining composure and professionalism.
- Demonstrated adaptability in diverse call situations for effective management.
Education
Diploma of Higher Education - Phlebotomy & IV Cannulation Theory & Practice
Irish Association of Healthcare Assistants
Galway, County Galway 09.2025 -
Diploma of Higher Education - Emergency Call Handler
International Academy of Emergency Medical Dispatch
Donegal, County Donegal 2022 -
Diploma of Higher Education - Management & Leadership
Longford College
Longford, Laois 09.2025 -
Skills
- Patient interaction
- Stress handling
- Supporting family members
- Personal hygiene maintenance assistance
- Handling distressed patients
- Patient dignity preservation
- Disposal of biohazardous waste
- Critical thinking in healthcare
- Venous puncture techniques
- Patient prepping
- IV cannulation procedure
- Basic life support knowledge
- Effective multitasking
- Patient reassurance techniques
Languages
English
Fluent
Timeline
Diploma of Higher Education - Phlebotomy & IV Cannulation Theory & Practice
Irish Association of Healthcare Assistants
09.2025 -
Diploma of Higher Education - Management & Leadership
Longford College
09.2025 -
Radiology assistant
HSE
01.2024 - Current
Health care assistant
HSE
01.2023 - 12.2024
Emergency call handler
HSE
06.2022 - 01.2023
Diploma of Higher Education - Emergency Call Handler
International Academy of Emergency Medical Dispatch
2022 -
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